eBay

oldwestgold · ‎03-17-2018

Has anyone been experiencing just how much eBay continues to ratchet up their filters? I recently sold an item and the buyer needed 3-4 weeks to pay in 3 payments via Paypal. I had him buy the item and then simply did not mark it paid because I knew I would receive a bad-boy mark against me if not shipped within 48 hrs. So it sat there as sold with the commission taken out for 3 weeks as the buyer made 2 payments. 2 days before he messaged me to send him a PP invoice for the last payment on an $800 item I get a 7-day account suspension for doing biz off eBay! I called and explained and even offered the proof via messages and Paypal and who would have figured, no one with common sense at eBay. Anyway, I sent the inv 2 days later, he paid, I marked paid, sent the item just as planned. I've been with eBay since they started and have done a million $ in transactions and still get treated like this even with 5-star ratings. Just my laundry for today. and please, a 7-day suspension - am I in grade school? What other company in the business world operates this way. Off eBay e-commerce site just about completed, thank goodness.

luckythewinner · ‎03-17-2018

@turquoisetulipswrote:
I agree with the other poster that some of the rules here go against providing good customer service.

The rules are to faciliate the vast majority of transactions - which involve a purchase, a payment and a shipment.

The OP's situation has nothing to do with "customer service". The OP's entire situation - including the policy violations about multiple payments and layaway program could have been easily accomodated within the existing system.

a) buyer purchases item and seller refrains from filing an INR

b) buyer with no money uses the agreed "layaway period" to save up

c) buyer makes payment and seller ships

Problem solved. The same great customer service using the existing eBay system - a purchase, a payment and a shipment.

No need to violate the multiple payment policy. No to violate the layaway plan policy. No need for PayPal invoices outside the eBay system. No need for conversations about outside payments.

yuzuha · ‎03-17-2018

@turquoisetulipswrote:
I honestly don't see what any of that has to do with good customer service. If I make a purchase from any other website, I don't get to control when they ship it- yuzuha - unquote --------------------

But you might if they had really good customer service . Tulips

It's not "good customer service" to coddle a buyer who is incapable of being an adult and making arrangements to be sure that they will receive their packages safely.

castlemagicmemories · ‎03-17-2018

@yuzuhawrote:
@castlemagicmemorieswrote:
That should read, the only layaway Ebay recognizes is Paypal CREDIT. Sorry!
Which isn't really the same as "layaway" anyway because you make one payment to the seller up front and then pay PayPal back over time. The issue here is making multiple payments-- eBay wants transactions to have one single payment involved.

Yes, the buyer makes one payment to the seller and the multiple payments are then between the buyer and Paypal credit, which mimics layaway, and the issue is the multiple payments as Ebay wants transactions to have a single payment, all as I said earlier.

oldwestgold · ‎03-17-2018

I have never been suspended.

ted_200 · ‎03-17-2018

Ted, I am sorry you are upset, but I don't make policy.

I'm not upset... it's not my account...

I'm saying the seller did nothing wrong. I didn't say anything about policy, you keep bringing up policy. I'm saying IF there's some contradiction there, that's a problem with policy, not the seller. Policy should not be preventing sales and keeping sellers from delivering a good buying experience. The seller is certainly not guilty of violating the policy cited by his suspension.

The Floggings Will Continue Until Morale Improves.

castlemagicmemories · ‎03-17-2018

@ted_200wrote:
Ted, I am sorry you are upset, but I don't make policy.

I'm not upset... it's not my account...

I'm saying the seller did nothing wrong. I didn't say anything about policy, you keep bringing up policy. I'm saying IF there's some contradiction there, that's a problem with policy, not the seller. Policy should not be preventing sales and keeping sellers from delivering a good buying experience. The seller is certainly not guilty of violating the policy cited by his suspension.

Ted, with all due respect, I keep bringing up policy because according to it, OP did do something wrong. Ebay wants one payment~OP and buyer negotiated multiple payments. As has been said many times, one may not like the policy, but if they want to sell here, they have to follow it; and it is Ebay's sandbox, and they make the rules. Policy did not prevent the sale; buyer could apply for Paypal credit. Or buy when he had the money in hand. Neither you nor the OP have to like the policy. But if you sell, then you have to follow it. There are manyh threads from sellers who did not.

ted_200 · ‎03-17-2018

Ted, with all due respect, I keep bringing up policy because according to it, OP did do something wrong. Ebay wants one payment~OP and buyer negotiated multiple payments.

Then maybe they should hire you to enforce policy, because the people they have doing it now told OP he violated a policy he didn't violate.

The Floggings Will Continue Until Morale Improves.

castlemagicmemories · ‎03-17-2018

@oldwestgoldwrote:

I have never been suspended.

Mu apologies, OP, if you have never been suspended, but that is the usual sequence. They don't go straight to a 7 day suspension without a warning, and a lesser three day suspension. Now it could be in some cases they go right to seven, but to the best of my knowledge, a warning comes first, then three, then seven days. After that, thirty days, and at some point, permanent.

Sorry this happened, OP. Good Luck to you.

castlemagicmemories · ‎03-17-2018

@ted_200wrote:
Ted, with all due respect, I keep bringing up policy because according to it, OP did do something wrong. Ebay wants one payment~OP and buyer negotiated multiple payments.

Then maybe they should hire you to enforce policy, because the people they have doing it now told OP he violated a policy he didn't violate.

Ted, there is no reason for me to enforce policy. Again, I am just telling you what it is. Semantics~Ebay wants one payment. OP and buyer negotiated multiple payments. You may not like that policy, but it is what it is, and it is not my fault~~OP will be able to do whatever he want on his own website. But here, he can't. Just how it is.

kh-jean · ‎03-17-2018

Hello everyone,

This thread is getting a bit heated. Please remember that it’s fine to disagree with others, but discussion should always remain courteous and respectful.

Thank you for your cooperation.

castlemagicmemories · ‎03-17-2018

If a buyer wants to make a purchase in two payments and the seller is ok with that, we should be allowed to do so. There are ways that a seller can go above and beyond good customer service but that is getting lost here because of certain policies or in some cases it is lost because of seller's perceptions of certain policies.

***********************************************************************************************

if the buyer has Paypal Credit, and uses it, Paypal makes the one payment to the seller which is what is required by Ebay, then the transaction payments ares between the buyer and Paypal Credit as the buyer must pay them back for the fund that they advanced in their behalf to the seller.

castlemagicmemories · ‎03-17-2018

@oldwestgoldwrote:
The suspension was NOT for layaway. It was for off eBay transaction.

Aorry but the multiple payments were made off ebay since there was not one through ebay.

castlemagicmemories · ‎03-17-2018

@oldwestgoldwrote:
Yep, you hit the nail on the head. I guess I would have thought once I proved to the real people and not the bots at eBay someone could have seen the light. Stupid me. Thanks for the reply and have a great.

With all due respect, OP, you have marked your own response as the solution. If you meant to mark chrysylys' post as the solution, you can unmark yours and mark hers as the solution, if this was what you intended and you have marked your post in error.

castlemagicmemories · ‎03-18-2018

OP, please be careful and be safe.

Even with your own web site, it may be to your advantage to continue selling on Ebay.

So you may not want to burn your bridges.

Just some thoughts.

castlemagicmemories · ‎03-18-2018

@castlemagicmemorieswrote:
If a buyer wants to make a purchase in two payments and the seller is ok with that, we should be allowed to do so. There are ways that a seller can go above and beyond good customer service but that is getting lost here because of certain policies or in some cases it is lost because of seller's perceptions of certain policies.

***********************************************************************************************

if the buyer has Paypal Credit, and uses it, Paypal makes the one payment to the seller which is what is required by Ebay, then the transaction payments ares between the buyer and Paypal Credit as the buyer must pay them back for the fund that they advanced in their behalf to the seller.

Would just like to add that buyer loses buyer protection and seller loses seller protection if they try to make multiple payments, in addition, to being in violation and subject to sanctions.