Selling

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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

Sell8ng to buyers who just opened account sameday

This seems strange, I'm selling a digital camera, I got a couple of low offers from a 0 feedback new account, from FL. And another one from somewhere else.Then it sold for full price from a 0 feedback new account from TX. .Seems very odd these accoun...

CANT FIND CATEGORY TO LIST ANYMORE!

Hello,I am not a rookie here. Been selling for 12 years and never had such issues with placing my items in categories. I keep taking months long breaks from here because of the constant frustration. I look at others listings, still can't find where t...

Resolved! No option for flat rate shipping boxes?

I've been listing some items over the years with Priority Mail as the first shipping option, and Priority Mail Flat Rate Box as the second option. I just worked on a sell similar listing....and am no longer able to offer Flat Rate as an option. It is...

Can't enable "buy it now" button. Also, various shipping options aren't offered. Yikes!

Hello! I listed a lot of vintage dolls on ebay. I notice that the "buy it now" button is disabled. I can't figure out how to enable it. Also, I am unable to offer various shipping options. It drops down as freight only. Any help would be appreciated....

Is eBay Shadowbanning Me?

I sell AirPods, and I had very good sales, with hundreds of views an hour. All of a sudden, some of my posts were removed for “counterfeit”. Now, when I make a new listing, I get zero views. I have left one on for about 12 hours and not a single view...

Bogus return as wrong item sent, why doesn't eBay help sellers out with these?

I have a buyer who ordered two sets of Pair of Thieves socks from me. He opened a return as "wrong item sent" and uploaded two photos. Both photos match exactly what the listing shows, however, he destroyed the packaging. So now I will not be able to...

Package returned

Sold a CD to someone. I received it back today from the USPS with these notes on the sticker: "Return to sender. No mail receptacle. Unable to forward." Not having this happen to me before, what is my next move? I have sent her a note through the sys...

"There's nothing I can do for you"

This sentence is commonly used when you've given a buyer your suggestions or help, and the buyer refuses to follow them but still asks for help.I've always tried to avoid using this type of sentence as to not want to fan the flames of mostly likely a...

Resolved! Issuing a partial refund for a sale 5 months ago.

I have a customer who is unhappy with a product I sold ~5 months ago. We agreed that I would issue a partial refund. I do not see a way to do this. Looking for help.Is there a way to dispute a complaint to ebay or a poor rating. Given that the sale w...

Buyer misused returns and was harrassing me vis messages

let me start out by saying ive been selling on ebay 23 yrs, 100% feedback, selling over 4000 items and counting. I purchase every single item myself. Sold a pair of defective uggs with scuffs to buyer. Buyer immediatley claimed fake and was harrassin...

Charge for Ending Buy It Now Listing?

Hi there, Is there any cost for ending a Buy It Now listing? I've received offers on it that I've rejected and there are/were watchers. I didn't pay a listing fee, either. Any feedback would help!

Buyer wants to cancel after they paid. Item hasn't shipped yet

As the title says,,,,buyer paid immediately over the weekend. Buyer then sends message "Can I cancel this order?" with no explanation. Is this common, can I refund less my fees? Haven't had this before. Any comment or direction is much appreciated!!

Quick Local Pickup Question

I'm trying to help out an on-line acquaintance who has sold a vintage bicycle for Local Pickup, and is trying to understand what comes next. I am not sure myself. The buyer has paid on-line and eBay has released the funds to the seller (he sees the m...

Resolved! Item in eBay mandatory shipping program stuck in IL since 1-2-24. shipped 12-28

this buyer coughed up excessive costs for his Ninja Turtles items on 12-28. $86 for item; $23.75 to ship & $14.27 for VAT. Shipped right away & it's currently somewhere in IL where tracking says it was picked up by individual. Tracking ends there. He...

Resolved! Anyone using Seller Ledger, the replacement for GoDaddy Bookkeeping? Or WAVE?

I worked with the developers of Sellers Ledger initially as they stated they developed GoDaddy Bookkeeping, or should I say GoDaddy bought it from them. In my opinion, SL was late to the game months after the GD software retired. I have been using WA...