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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Agreeing to buyer's changes

After a few times of this, I wonder if I should even entertain these buyer messages/requests anymore. A buyer bought an item early in the morn, 4am and almost immediately messaged me asking to "change to sona delivery." I was like "what is that?" The...

Another bug

Here's another "bug" that eBay programmers can take care of (rather than invent new "features" we didn't ask for nor want): eBay note: This order was canceled. View details eBay note: Ship by Tuesday, Aug 27. Ship now—past due. Why is this showing "s...

Cyber Monday

Do you generally get a boost in sales for Cyber Monday? I wonder if it's mostly for things like new electronics and/or Amazon Prime and big store sites. I don't remember if I've had an especially good Cyber Monday. Today is good across two sites thou...

Resolved! USPS says packages weren't on porch, but they were

I left packages on porch for USPS to pick up, but today I got a message from them that the packages were not there for them to pick up. Have you had this happen? Did they just miss scanning them and they may show up yet????

Offer higher than my asking price?

I just got offered $230 for a product I listed for $190 and the buyer left his phone number and asked me to kindly accept his offer. They are from the Netherlands could this be a scam?

Setting up multi-buy Promotion

I would like to set up a Buy 2 Get 1 Free listing where the buyer can NOT buy less than 2. How can I do that?

Resolved! Harassment issue

I have a listing that is the same as an item another seller has listed. They are sending me harassing messages because my listing has a lower start price and they claim that I am causing the value of their item to be low. I have found no way to repor...

Understanding paypal monthly summary report

I apologize if I am posting this in the wrong place. I was printing out my monthly summary report and I noticed on the back in other activity and then under other there is a money amount. I'm not sure how I missed this, so I pulled a few other of my ...

Why does listing in a second category get a 35 cent fee when I'm under the 50 free listings cap?

Why isn't it just treated as an additional listing. I ended up just putting it in one category, but couldn't I just as well now put it in the second one manually?

What does a buyer gain from winning an auction and then not paying?

It really baffles my mind when a buyer bids and wins an auction, and then doesn't pay for it. Now, this just happened earlier today, and I was happy to see I sold an item (vintage quilt piece.) Four others people were bidding on it. So,I looked at th...