More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Forum Posts
Update on Current Good 'Til Cancelled (GTC) Renewal Issue
Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...
UPDATE on What would you do post …
Item arrived today. Measured about 1/8” difference than what I stated in original listing. After my post, I took into consideration everything said and decided just to refund in full because quite honestly, who needs the drama? None of us! Buyer was ...
Resolved! EBAY international shipping - a disaster!
When selling to someone in Europe, EBAY says to use the "international shipping center".Seller sends to EBAY in Illinois, EBAY does customs, taxes, and uses a shipper to send to the buyer.My most recent purchase - the parcel is correctly addressed to...
Resolved! Can Blocked Buyers see messages
Can a blocked buyer see a message that a Seller sends to the Buyer? (I know Blocked Buyers messages cannot be seen by Sellers)
Buyer returned wrong item and ebay refunded the buyer
I sold an item to a buyer and they wanted to return it, I sent them a return label.Fedex delivered the item back and took a pic of the item on my porch. It was just and envelope with this document inside. I opened up a case and included all the evide...
Buyer claims I sent wrong item
I recently sold a bracelet. Buyer received and filed a return because they said they received the wrong item. The item they are saying I shipped to them is a tiny seashell, which I do not sell. It's an obvious scam and I realize, thanks to Ebays poli...
If I give a partial refund...
If I give a partial refund to a buyer for a higher ticket item does eBay refund the final value fees? Like just for what I refund or for the whole thing? I think I know the answer but I just want to know for sure
Sold a 1 oz gold token and am now being hassled
Hello there, been a seller for at least 26 years and I have 100% positive feedback. I recently sold a gold 1 oz token to someone. They paid less than the cost of gold for it. Suddenly now they say they took it to be assayed and they're telling me tha...
Return money not being put on Hold?
A few days ago a customer filed a return and normally the money is put on Hold in Seller Hub - Payments-Financial Summary ... this time it was not put on hold. The item "should" get delivered back to me today but I just thought this was strange and o...
Canada Post ordered back to work.
The Canadian government sent Canada Post and the Canadian Union of Postal Workers to arbitration and the postal service will be operational tomorrow, Tuesday December 17.If you have a Canadian customer whinging, let them know. The crown corporation w...
I’m a pompous jerk everyone!
Haven’t been name-called in quite awhile, by an online buyer at least . NOW it feels like the holidays, it’s like a yearly tradition. Actually over a year ago I was called “cold, technical, and unapologetic by someone who received a “Arriving late” U...
issues Selling, Buyer is Taking a Break
I've been having an issue for months with this account. Whenever a buyer tries to check out sellers are met with a message saying "Seller is Taking a Break", my store isn't or has ever been in vacation mode. Link attached to see what I mean. https://...
Blocked Bidder List
Just curious what others do. If someone files a return, do you automatically put them on your BBL?
Promoted Listings Dynamic Rate Minimum Now 5% - Check Your General Campaigns!
Apparently eBay has decided to react to investor concerns about weak Q4 revenue guidance by quietly ratcheting up the minimum for Promoted Listings General Dynamic Ads to 5%. Still shows a minimum of 2% for fixed rate But the Dynamic ad rate cap is n...
Promoted Listings Priority Cost Per Click Minimum 10X Increase
Apparently not only is eBay jacking up the minimum rates for Promoted Listings General campaigns using the Dynamic strategy, they've also increased the minimum per click bid amounts from $0.02 to $0.10 - $0.20 depending on how you have the campaign s...
When does the forecast for seller rating really update?
Hi all, I've been in ebay jail now for a few months, but really made a run at bringing my account to below 2 percent defect rate. Before this month I had 6 defects out of 229 sales. From what I understand, dec 2023's sales AND defects will come off. ...
