Will ebay remove negative feedback for TRS after a refund (buyer's remorse)

[gqan1098]

I got negative feedback because she is unhappy to pay the shipping fees to return (buyer's remorse). eBay confirmed that I'm not at fault in this situation.  If I refund the amount ebay's requests since I've received it ( exclude the shipping fee), will eBay remove the negative feedback? As a top-rated seller with a 30-day return policy, I was told by customer service that the feedback would be removed after the case is closed, as part of my perks. However, I'm concerned because I know the feedback doesn't violate any policies. Could you please verify if this is correct?

Please see the policy I google it, is that correct and applied to my situation?

If they are TRS, offer returns, accept the return, and refund then any negative feedback that you leave will be automatically scrubbed. It is a seller "perk".

[iamalwaysright]

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@mam98031 wrote:

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That is the oddest link I've seen to the Seller Protection policy EVER.

https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&

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Thank you! Right when I saw that post I got the heebie jeebies just looking at that weird link and thought "ain't no way I'm clicking that."

[mam98031]

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@iamalwaysright wrote:

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@mam98031 wrote:

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That is the oddest link I've seen to the Seller Protection policy EVER.

https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&

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Thank you! Right when I saw that post I got the heebie jeebies just looking at that weird link and thought "ain't no way I'm clicking that."

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I completely understand.  That was my first reaction too.

[safan80]

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Do the refund, so you can get your fees refunded. Worry about the feedback later. 

@gqan1098 wrote:

I got negative feedback because she is unhappy to pay the shipping fees to return (buyer's remorse). eBay confirmed that I'm not at fault in this situation.  If I refund the amount ebay's requests since I've received it ( exclude the shipping fee), will eBay remove the negative feedback? As a top-rated seller with a 30-day return policy, I was told by customer service that the feedback would be removed after the case is closed, as part of my perks. However, I'm concerned because I know the feedback doesn't violate any policies. Could you please verify if this is correct?

Please see the policy I google it, is that correct and applied to my situation?

If they are TRS, offer returns, accept the return, and refund then any negative feedback that you leave will be automatically scrubbed. It is a seller "perk".

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[fbusoni]

I got negative feedback because she is unhappy to pay the shipping fees to return (buyer's remorse).

I apologize if this has been discussed, but why don't you offer to pay for all returns?  

This buyer is someone who, as you have reported previously, leaves bad feedback for most everyone.  My guess is that she is trying to get free merchandise by filing false INADs.   Free returns will protect you from those.

[gqan1098]

plus free return is necessary.

[gqan1098]

I am unable to offer a free return for this order. I’ve decided to update all my listings to offer free returns.

[gqan1098]

mobile link

[gqan1098]

I couldn't find the policy, to be honest. 

[shino-6468]

Same thing happened to me.  Buyer refused to send the item back.  Then left negative feedback and since E-bay wouldn't remove it I responded to it.  Plus she was saying that it wasn't a snap, but for a necklace.  I didn't have anything like that, so I let rip on feedback response.  It effected my score, but I also let others know she was a scammer.  She even said that she was disabled and had no way to get to the post office or mailbox.  I told her to call and they'd come to her door.  It's amazing how many buyers want something for free!!  I road it out and am now back to 100% on feedback.  My advice, if E-bay won't remove it, leave in response what you did and how they refused to send it back.  Others will read it and continue to buy from you.  Don't forget a lot of us sellers are also buyers.

[mam98031]

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@gqan1098 wrote:

plus free return is necessary.

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That is not correct.  

[mam98031]

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@gqan1098 wrote:

I am unable to offer a free return for this order. I’ve decided to update all my listings to offer free returns.

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When you sell something to someone.  The terms of that sale are exactly what you had stated in the listing when the item sold.  You can't change the return policy after the fact on the purchase.  You can change it for future sales.

[mam98031]

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@gqan1098 wrote:

mobile link

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Dang that would likely drive me to need some medication or a stiff drink.  It looks nothing like an Ebay link and far more like a scam link.  

[mam98031]

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@gqan1098 wrote:

I couldn't find the policy, to be honest. 

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That is because it doesn't exist.  

[precisiondynamics]

they do not remove the feedback , ive had 2 items both where ebay customer service said i was 100% in the right but feedback was refused removal even after i resubmitted called multiple times , nothing , i get the same script response emails with 0 results

[chariot_badges]

I ask for removal on EVERY neutral or neg.  

Every time.  Even if I deserve it.  

And every once in a while they actually remove one.

Then I go buy a lottery ticket.