EBAY CUSTOMER SERVICE IS HORRIBLE

[mika_6463]

Why can't I speak to a human being?????????

[ckimodog]

@mika_6463 

Speaking to an actual human being hasn't been an option in some time.  It is the age of automation and AI.  

You may be better served by reaching out on social media via FB:

https://www.facebook.com/ebay/

These US CS agents who are employed by eBay and been known to be very helpful.  Many positive posts on this forum concerning a positive outcome.  Reach out to them today and let them know your issue. 

Good luck to you!

[mika_6463]

Thanks for the reply. Unfortunately I don't have a FB account. All I wanted was a reason my Stanley ? Starbucks cup listing was taken down. Seems there should have been an email or something telling me why the listing is gone.

[ckimodog]

@mika_6463 

There have been several posts concerning the Stanley cups.  Not sure if Stanley doesn't want them to be sold here on eBay or if there's an issue with replicas (fakes) My only suggestion is if eBay removed it, please do not relist it.  You are under eBay's radar and if it's removed once, it will be removed again and could possibly jeopardize your account.  Here's some links & threads that might be helpful:

https://community.ebay.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q...

Happy Selling

[mam98031]

Yes you can.

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

[mam98031]

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@mika_6463 wrote:

Thanks for the reply. Unfortunately I don't have a FB account. All I wanted was a reason my Stanley ? Starbucks cup listing was taken down. Seems there should have been an email or something telling me why the listing is gone.

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It is easy to sign up for a FB account.  You don't have to give any information to be public.  Nor do you have to actively post on your account.  I've had one for years.  I never post anything on it.