Why will ebay not fix this?

[bashort]

Someone please explain to me why ship to addresses are not verified BEFORE!!!!!!!!!! the buyer is allowed to make a purchase instead of letting the seller deal with it. 

"Your Ship to address contains some errors that need to be fixed before purchasing the label. Please note that you may not be covered by the eBay Seller Protection Policy if the changes you make are substantially different from what the buyer intended. "

[katzrul15]

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@bashort wrote:

Someone please explain to me why ship to addresses are not verified BEFORE!!!!!!!!!! the buyer is allowed to make a purchase instead of letting the seller deal with it. 

"Your Ship to address contains some errors that need to be fixed before purchasing the label. Please note that you may not be covered by the eBay Seller Protection Policy if the changes you make are substantially different from what the buyer intended. "

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Excellent question.

I had 2 orders this week addressed to "X" as a name.  They came in together - thought it was a scam.  Found out later, likely a glitch. 

This site continues to be a hot mess.  One rabbit hole, after another.  Just a hot mess.

[stainlessenginecovers]

That would require, when either signing up, or 'editing' your address for a 'ship to a different address', as a buyer, to be 'checked by usps and every other shipping entity' first by an ebay program. Something they will probably never do. 

Also, USPS, Pirateship, UPS and FEDEX all can come up differently when an address is put in. 

So can depend on which carrier a seller chooses. (sellers can state 1 carrier but can still 'change' to another carrier when buying a label- they probably shouldn't be able to, but they can. 

[asset_liquidators]

That really has nothing to do with it. I have had this bad address issue come up numerous times and it applies to all the carriers, switching carriers doesn't make the bad address "not bad".

It is mainly an issue of the buyer having too many characters on a line (whether it is the name or the street address line). A 12 year old could program that to NOT be allowed instead of letting a buyer add 100 characters on a line that will only allow 40. 

[iart]

When I've seen this, it was because the buyer put in too many characters,

We've tried to get the buyer to correct but they don't always answer in time for our one day shipping. So we've been forced to abbreviate and fit the address.

So, yes. The buyer puts it in. eBay allows it. You have to change it and it's all your responsibility.

[stainlessenginecovers]

Yes it can and has for me. What does not go through usps- but on UPS and Fedex- it went through. 

I have a customer in New Mexico, that does not get any usps mail; his address does not exist. Also doesn't exist on the tax site (property) but does on UPS and Fedex and Google Earth. He even got a PO Box for mail because USPS doesn't see his address as valid, but you can see his house between 2 others (that do show) on google earth.

It happens. 

[luckythewinner]

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@asset_liquidators wrote:

 A 12 year old could program that to NOT be allowed instead of letting a buyer add 100 characters on a line that will only allow 40. 

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When a buyer pays with PayPal, the shipping address is added on the PayPal website, not on the eBay website. So the 12 year old would have to work for PayPal. 

[asset_liquidators]

And your point is? Like I said, a 12 year old could program it properly.

[timzbiz]

Excellent question. We have all experienced this. And yes, ebay needs to address (pardon the pun) it.

[kath.layn]

Last week I had a buyer select FedEx Ground shipping, but she had a PO Box address so I was not able to purchase a FedEx label.  I messaged her explaining the situation, no response.  So later in the day I cancelled the order as “problem with address”, relisted the item, messaged the buyer again explaining.   Asked her to please re-purchase with either a street address(for FedEx) or to select Priority Mail.  She selected Priority Mail and it all worked out fine in the end.

The interesting part was she said her crazy post office ( her adjective, not mine) refuses to deliver mail to houses within 2 blocks of the post office.  They offer you a free PO Box instead!  Now that sounds illegal to me!  Anyone ever heard of that?

[itscalledapostingid]

Many online retailers do check the address at checkout and force the user to correct so it certainly is possible.

[cellitnow_com]

Wow this happened to me years ago and looks like they never fixed it.

“The name line cannot be more than 40 characters”

ok so why did you let the buyer put in 45?