Why does E-Bay Not require a Buyer, to report a Arrived Damage to the Shipper. And show proof

[mandisattictoyz]

Because the buyer should not be inconvenienced in anyway.  They ordered an item.  The item should arrive exactly how it was displayed.  If it is damaged it is policy to make sure it arrives exactly as displayed.  This is your responsibility.  There are of course some bad actors as buyers whom make it a scammers paradise, but we are talking less than 1% here.  

[dolcetreasures]

Jeez, tell that to any of the numerous retail outlets that require the buyer to make reasonable efforts to provide proof of damage. It’s typically shoppers whose entire retail experiences are limited to cheap Amazon trinkets and Walmart that  have some unrealistic, idealistic view of retail as if we are all selling cheap junk with thousands of % markup. 

[the_fancy_fox]

Even if ebay did that do you really think a lying buyer wouldn’t lie about it and then break the item? 

I rather get the item back in resellable  condition than an item someone took a hammer to in order to facilitate a return. 

[yuzuha]

Not all damage can be proven with photos. My dad once bought a tape deck... it arrived nonfunctional but perfectly intact physically. How does one provide proof of something like that?

[dakotasnowshine]

Ebay is not the shipper.

The buyer did not contract the shipper.

That leaves one other person/entity to take care of the problem.

Sadly ebay's MBG is a powerful tool for less than honest people.

[kensgiftshop]

Because it's the sellers job to deal with the carrier, since they are the ones that hired them.

[genv]

IF the item has Insurance, and, as in the case of USPS, the Carrier REQUIRES item & packaging be PRESENTED to 'the Carrier' for 'inspection (before a Claim can be determined), then, IMHO, a SELLER should be able to NOTIFY eBay (thru the Portal), that REFUND REQUIRES Recipient COMPLY w/ Carrier's Insurance Procedure. 

[stuff4divas]

@yuzuha  video, but of course, will it be accepted as proof of item not as described, probably not, but not necessary for an ebay return

[mandisattictoyz]

@genv you are right on the nose about that.  I’ve written my congressmen about marketplaces choosing to offer a shipping service, then they must abide by the policies of such provider.  So when a certain marketplace or two deems tracking not a form of the customer actually receiving the item, then it should be honored according to the carriers policy, such as usps when tracking shows delivered.

[maxine*j]

The buyer does not contact the shipper because the buyer does not have a contract with the shipper.  The buyer's contract for safe delivery of the goods as described is with the seller.  The seller has the contract with the shipper. 

So, if there's a problem, the buyer takes it up with the seller and, after the buyer is satisfied by the seller, the seller takes it up with the shipper.  That's why you buy insurance, so that if something is damaged and you must refund the customer you are then reimbursed by the carrier.

If you don't believe me, then check the Uniform Commercial Code, Perfect Tender Rule. 

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[ms.rodriguez*]

Because that is YOUR job.   Most of the time that an item arrives broken it's the seller's fault for not packing well enough. 

[reallynicestamps]

Because the shipper works for the seller.

The buyer might have had a chance to refuse the item when they saw the damage, if they were actually being handed it. But not if it was left on the porch for pickup.

And even there, the damage may have happened after the shipper left.

Plus, if the buyer refuses the package because of obvious damage, he no longer qualifies for the Money Back Guarantee since a refused shipment is considered Undeliverable.

The shipper is responsible to the seller.

The seller is responsible to the buyer.

[josepht81903]

That  1 percent can really hurt, when you do your best to protect the item.  What can you do when the parcel goes out of Country?  Then different shippers are involved.  You are then at the mercy of the Buyer.   A damaged article returned to you is a total loss, especially where it seems to be such abnormal damage.  Shippers, regardless of insurance, have their own rules.  And are not eager to give away money.

[josepht81903]

I believe I had such a Buyer,  no damage to the outside of the parcel, yet the item was almost completely destroyed,  inside  the heavily protected packaging, pictures show,  damage beyond any abnormal shipping handling.  And it is out of Country9