Why does E-Bay Not require a Buyer, to report a Arrived Damage to the Shipper. And show proof

[josepht81903]

Your last sentence says it all,  no protection for the Seller

[josepht81903]

You said it,  the E-Bay tribunal is a joke,  if there are actual people involved,  which I doubt.  No protection for the seller.

[josepht81903]

No protection for the Seller.

[yuzuha]

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@josepht81903 wrote:

However if photo's do show extensive damage,  then what,   shippers will put you through the hoop, trying to avoid paying.  Even worse if it's out of Country.

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Because 99% of the time, if something gets damaged in shipping, it's the seller's fault for not packing well enough. I've shipped blown glass Christmas ornaments internationally and every single one of them arrived in one piece because I made sure to pack them well enough to withstand being punted down a flight of stairs.

[natoman777]

As a top rated seller, every return gives me the option of NOT refunding original shipping.  I just did this for a Item not as described.  eBay refunded them as part of their money back guarantee.

[tdrake]

"Why does E-Bay Not require a Buyer, to report a Arrived Damage to the Shipper."

Because YOU are the one who contracted the shipper to deliver your goods to your customer. You are the one who paid to have it arrive safely. Ebay can't tell your buyer they have to deal with your shipper.

[reallynicestamps]

@josepht81903 

Have you ever tried to make a shipping claim, especially if it's crossed the border.

This is why sellers should be delighted that the overseas buyer used a freight forwarder.

If the item arrives damaged, most of the buyer's MBG protections disappear.

This is part of an earlier discussion with input from Tyler of eBay.

Now -- if the GSP is not involved, but the buyer uses a freight forwarder, does the seller provide Return Shipping from the forwarding address or from the buyer's address?
Oooh this is a good clarification question @femmefan1946! A seller is only required to provide return shipping from the buyer's input address at time of checkout - that goes for any return where a seller provides shipping ('free' returns, etc).
 https://community.ebay.com/t5/Selling/All-Items-Are-Free/m-p/31966203#M1772511
Message #20 from tyler

BUT
GSP isn't considered a 'freight forwarder' as much as a shipping service a Seller can avail themselves of. 
 
On a GSP transaction the address input by the Buyer at checkout is their address at the final destination. The Erlanger address is inserted into the transaction for the Seller. This means for Not as Described return requests a Seller would still be responsible for return shipping from the final delivery address*.  
https://community.ebay.ca/t5/Buyer-Central/Global-Shipping-program-extremely-low-efficiency/m-p/4746... - tyler Post #13.

As we can see, we are protected against false claims of damage in three ways with a forwarder chosen by the buyer.

• The forwarder is unlikely to accept a damaged parcel.
• The seller needs only to supply return postage from the forwarder's address, not from the buyer overseas.
• The forwarder is not in the business of return shipping and would likely want to be paid (by the buyer) to handle this.

Another point is that the forwarder normally handles duty and sales tax for the buyer as part of their service, and also as a CYA because they don't want to deal with refused and returned shipments.

But again, with GSP, the seller chose to use the "freight forwarder", so NAD is still in play.

[josepht81903]

I meant Canada to USA. not international

[josepht81903]

**bleep**

[josepht81903]

Exactly,  the Buyer is exempt from any recourse by the sellar.

[josepht81903]

garbage

[josepht81903]

You want it back even it's beyond saleable,  with no reason as to how it was damaged?

[josepht81903]

When obvious destructive damage,  then what????

[josepht81903]

No protection for the seller

[josepht81903]

Crossing from Canada to US,  throws a monkey wrench into who's responsible, and ability to get any answers,  and in my opinion,  all the damaged parcels were involved with US carriers.