05-14-2018 09:41 AM
I have no selling activities for almost a year now. Nonetheless never had any negative feedback almost a year time frame. My question is: why my Feedbacks rating keep dropping? Shouldn't that rating score go up ?
05-14-2018 09:44 AM
Feedback does not count for your seller rating. Likely it is defects without current sales.
05-14-2018 09:45 AM
It's due to old feedback dropping off (after a year).......and not enough new feedback to balance the 2 negs.........When they drop off, you will be at 100% again.......
05-14-2018 09:45 AM - edited 05-14-2018 09:46 AM
The feedback percentage you see is based on a rolling twelve month period. If you're selling a lot less, or not selling at all, the score will continue to go down until the negatives roll off, since there are no positives being given to up your score by counteracting the negative. Your positive count is going down faster than the negative count. Once the negs roll off, your score will either be 100% or zero depending on if you received positive feedback after the negs.
05-14-2018 09:48 AM
@bengalleatherworks wrote:I have no selling activities for almost a year now.
That's why. FB percentage is based on a rolling 12 month period. As the older postitives drop off, the 2 negatives are having a greater effect on the more recent remaining positives. Once those two pass the one year mark and drop off, your rating should go back to 100%.
05-14-2018 01:47 PM
As has been stated, as good ones age off, the bad ones have more effect on your rating.
As they age off, your rating should go back up, provided you don't have any more bad feedback.
You can mitigate the damage with more sales that generate positive feedback.