What is the deal with all of these returns?!

[xgoblazersx]

I've NEVER had this many return request in one month's time!  Not only that, there seems to be a rash of them on the boards.

Buyer 1: Sleeves were too long.  Opened a remorse return, and paid the return shipping.

Buyer 2: Claimed I said it was the wrong size.  Told her to return, 1 month later, never did after reminding her I posted a pic of the tag size.  Has a history of leaving negs.

Buyer 3: Claimed there was a hole.  Gave a label, took her dear sweet time sending it back.

Buyer 4: Said that even though it was labeled a S, it is much bigger and she, "should have been warned it was much bigger and mislabeled."  Open a SNAD case.  Didn't ask any questions.  I'm not a Small, and nowhere near it.  How am I supposed to know?  Eat a sandwhich!

Rant and semi-question over.  It seems like this month was the worst for returns, a barrage of dumb questions already answered in the listing, and rude buyers.

[rolenboy01]

Selling clothing here comes with a lot of problems, a lot of "renters" and people who quite frankly do not know their measurements and don't care to know them, the people I don't understand are those who want to return before trying the item on because the "tag size" isn't correct, it's best to ignore tag sizes especially when I advised them to in the listing because the item measures too large or too small but some just flat out refuse and take the tag size as law.

[chrysylys]

Brand:
Nautica
Color:
Multi-Color
Style: Gowns
Pattern: Plaids & Checks Size Type: Regular
Material: Cotton Blend Intimates & Sleep Size (Women's): S


Nautica

New with tags
Small
97% Cotton, 3% Spandex


--------------------------

Sorry, but that's not how you list clothing. You need MUCH more detail than that. Measurements are essential.

[tunicaslot]

I have to agree - you need measurements as each size depending on manufacturer runs different. Then you have juniors sizes which run different than women's sizes.

Always give armpit to armpit - waist - length and sleeve inseam.

[retrose1]

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@tunicaslot wrote:

I have to agree - you need measurements as each size depending on manufacturer runs different. Then you have juniors sizes which run different than women's sizes.

Always give armpit to armpit - waist - length and sleeve inseam.

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I just looked at a couple of listings and there are no measurements and almost no description.

And if you get a Jrs L and the buyer doesn't know it's a Jr brand and you have no measurements to fall back on and buys, then you are going to get a snad and return and neg.  I got a neut from one and I had measurements in the listing.

OP, if you want to put a stop to the returns, questions and complaints, you should change your listing style to include basic measurements, chest, waist, sleeves, inseam.  And include a basic description that will cover any detail that is out of the ordinary. 

AND include condition - just because something is new with tags doesn't mean that someone didn't wipe their but with it while it was in the store.  On top of that, if the item has been handled a lot, the tags can tear holes in the fabric.

And analyze the different types of people who are buying, and what their expectations are and figure out what items or style of listing that is bringing out problem buyers and then make changes to your listing style to keep them from looking at your items.   That way, you can know what to expect from a problem buyer, and how they will react if you offer them options.

For example, if you are charging high dollar for your items, and using excellent pics, then the buyers paying those high dollars (especially for used items) are going to expect perfection and a higher grade of customer service for those dollars.  Which means more questions and snads and returns.

On the flip side if you are listing at move it out prices and/or do everything to get at the top of search, then you are going to get impulse buyers who don't bother to read your description and so you get snads and returns.  You have to find a balance, or be prepared to deal with problem buyers.

[retrose1]

By the way, I never follow up after I have given the buyer the option of return.  I never ask when they are sending it back and ebay allows the seller to close the case if the buyer takes their sweet time to return the item.  I give them a week and if there is no movement on the ebay label, I call and close the case. 

In my experience, the buyers filing snads are just hoping that the seller will give them a freebie rather than waste the return ship money and I rarely get anything back.  I report them and get the case closed and move on.

[rainbowcolorz]

@xgoblazersx, is it possible you're getting a lot of them because your policy states no returns?   Certainly you know no returns doesn't mean no returns, correct? 

[d-k_treasures]

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@retrose1 wrote:

By the way, I never follow up after I have given the buyer the option of return.  I never ask when they are sending it back and ebay allows the seller to close the case if the buyer takes their sweet time to return the item.  I give them a week and if there is no movement on the ebay label, I call and close the case. 

In my experience, the buyers filing snads are just hoping that the seller will give them a freebie rather than waste the return ship money and I rarely get anything back.  I report them and get the case closed and move on.

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Just out of curiosity, what would happen if a seller issues a return label, the buyer never uses it, calls ebay to get the case closed in their favor, then turns around a few days later and files with PP and uses the sellers prepaid label to return the item?

[pinkrose442savings2018]

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@d-k_treasures wrote:

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@retrose1 wrote:

By the way, I never follow up after I have given the buyer the option of return.  I never ask when they are sending it back and ebay allows the seller to close the case if the buyer takes their sweet time to return the item.  I give them a week and if there is no movement on the ebay label, I call and close the case. 

In my experience, the buyers filing snads are just hoping that the seller will give them a freebie rather than waste the return ship money and I rarely get anything back.  I report them and get the case closed and move on.

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Just out of curiosity, what would happen if a seller issues a return label, the buyer never uses it, calls ebay to get the case closed in their favor, then turns around a few days later and files with PP and uses the sellers prepaid label to return the item?

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Sounds like a fair practice...seller to keep their edge has 1 day shipping...buyer should respect this and get the item back asap!!!  Thank you for your in put!!!

[pinkrose442savings2018]

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@rainbowcolorz wrote:

@xgoblazersx, is it possible you're getting a lot of them because your policy states no returns?   Certainly you know no returns doesn't mean no returns, correct? 

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Personally I don't think what you have for return's matter's...an easy set up for failure anyway you go whether is no returns, 30 days or now 60 days...the control is in the hands of the buyer...they know it...they can see these message boards also...but the cap is at it's highest edge...so what's the message to all of the sellers...

[liw48]

Awright, I see your problem.  No measurements.  It seems the biggest reason for returns is it doesn't fit.  Start listing your measurements; let them know what dress size it fits (8, 10, 12)  and put in the description - MEASURE YOURSELF BEFORE BUYING.  You would think people would know but they don't. 

Since you sell a lot of clothing, it's time to invest in a mannekin and put the blouses and dresses.

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@xgoblazersx wrote:

This is my store ID.  I don't know if you can't find the listing because it's in the resolution center now.  I'll see if it shows up when I copy the URL.  I only sell in the US.  I said, "designer", but it's just Nautica.  I make sure to do my research on what sells, and I actually sold this for the higher end of the average.  I'm  well aware of what selling something for too cheap can bring out of the woodwork.

http://www.ebay.com/itm/NWT-Nautica-Size-S-Checkered-Plaid-Nightgown-/162503426468?rd=1

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[liw48]

Yes, She should have a return policy--how many days return!  She should also take a tape measure and start measuring.

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@rainbowcolorz wrote:

@xgoblazersx, is it possible you're getting a lot of them because your policy states no returns?   Certainly you know no returns doesn't mean no returns, correct? 

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[liw48]

I would suggest you choose where you ship internationally.  I only ship to Canada.  Not overseas, although when I did I didn't have a problem.  You can set up the countries you will ship to.

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@xgoblazersx wrote:

I had to block a woman today pretending to be in the US asking a billion questions that were in the listing.  She would pick things in sizes totally unrelated for herself (like a S, then a L), then send me her measurements, ask if it would fit, etc.  It gets out of hand so quickly.  As I mentioned, I've never had this much trouble.

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[skatesave]

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@victorjunkman55 wrote:

With the loose return policy eBay has, It's a free for all for returns, Wear it now, Return it later. I have been known to cancel bids / sales when I see a history of buyer leaving red donuts, without defects. It's a shame, but this is what must be done to protect your account. I check out buyers more then buyers are checking me. Never remind a buyer about returning, Just let the time run out. I don't sell clothes, but many that do are having the same problem you are. Good Luck to you.

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@victorjunkman55 wrote:

With the loose return policy eBay has, It's a free for all for returns, Wear it now, Return it later. I have been known to cancel bids / sales when I see a history of buyer leaving red donuts, without defects. It's a shame, but this is what must be done to protect your account. I check out buyers more then buyers are checking me. Never remind a buyer about returning, Just let the time run out. I don't sell clothes, but many that do are having the same problem you are. Good Luck to you.

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Once ebay mandates the 60 Day Return Policy, this will happen to 1/3 of all fashion listings.  Ebay does not care, because if the item is actually returned, and the refund issued, they do not bother refunding any fees that were incurred by the seller.

eBay has deveoped the perfect virus for profitabilty, have the sellers bear the full brunt of their behaviour.

[liw48]

She is right.  Include this info:

Length of the dress/top:

Measurements across the chest:

Length of the sleeve

(Does it run true to size?)

Is it washable?

Stuff like that.  Clothing is the worst to sell, but it's the quickest to sell.

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@chrysylys wrote:
Brand:
Nautica
Color:
Multi-Color
Style: Gowns
Pattern: Plaids & Checks Size Type: Regular
Material: Cotton Blend Intimates & Sleep Size (Women's): S


Nautica

New with tags
Small
97% Cotton, 3% Spandex


--------------------------

Sorry, but that's not how you list clothing. You need MUCH more detail than that. Measurements are essential.

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[retrose1]

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@d-k_treasures wrote:

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@retrose1 wrote:

By the way, I never follow up after I have given the buyer the option of return.  I never ask when they are sending it back and ebay allows the seller to close the case if the buyer takes their sweet time to return the item.  I give them a week and if there is no movement on the ebay label, I call and close the case. 

In my experience, the buyers filing snads are just hoping that the seller will give them a freebie rather than waste the return ship money and I rarely get anything back.  I report them and get the case closed and move on.

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Just out of curiosity, what would happen if a seller issues a return label, the buyer never uses it, calls ebay to get the case closed in their favor, then turns around a few days later and files with PP and uses the sellers prepaid label to return the item?

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I would assume that once the case is closed the label would be voided.  But I would call ebay and point out the buyers shifty actions.  AND I would be raising all kinds of heck if ebay closed the case early and auto refunded the buyer - at that point, I would be expecting my money back.

I would also be calling my pal and having a chat with them - since once the refund has been made the transaction is empty and they had better be fixing that glitch they have going there.

AND if the label was voided and the buyer got it through anyway - I would be down at my PO to file a postal fraud report against the buyer.