eBay

aeroblitzracing · ‎05-17-2017

so a customer today refuse to accept my package because he claim the box was bent. i ask him for pictures and he told me he didnt take any.

i dont understand why someone would refuse to accept a package since they are protected under ebay policies. now i have to pay return shipping plus taxes and duties to cross the border, then resend it using my own funds agian and all because he refused to take the item because the box looked damaged. didnt even bother to send pictures

i honestly hate some ebay customers i feel like ebay has created this envirment were we sellers have to bend down to unfair or dumb buyers.

i made a post here about how to be a good buyer and it got deleted. smfh

myescape · ‎05-17-2017

Buyer may not know he's covered and often delivery people suggest refual on a box that appears damaged but buyer actually voided buyer protection by refusing package.Buyer is due of item price when/if you get it back(you do not refund shipping paid).You do not have to pay to resend to buyer-IF they want it back you send a paypal money request for the shipping amount or refund/cancel and relist for buyer to rebuy.Talk to your customs dept to find out the policy on customs/fees on returns.You may have to pay to get delivery but apply for them to be refunded.Buyers customs costs and fees are not responsibilty to recover/refund-he talks to his customs dept.

This is a user to user board not eBay employees.
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When people show you who they are, believe them

aeroblitzracing · ‎05-17-2017

but on the tracking info it says package was damaged but there is not pictures for proof. he said the fedex driver adviced him to refuse it

pinkrose442savings2018 · ‎05-17-2017

@jonaus_xdd8xg80w wrote:
so a customer today refuse to accept my package because he claim the box was bent. i ask him for pictures and he told me he didnt take any.

i dont understand why someone would refuse to accept a package since they are protected under ebay policies. now i have to pay return shipping plus taxes and duties to cross the border, then resend it using my own funds agian and all because he refused to take the item because the box looked damaged. didnt even bother to send pictures

i honestly hate some ebay customers i feel like ebay has created this envirment were we sellers have to bend down to unfair or dumb buyers.

i made a post here about how to be a good buyer and it got deleted. smfh

The buyer could of saved postage if he would of put "REFUSED" "Return to Sender" any unopen package or letter will be reversed FREE if these words are on the item...

takikawa4 · ‎05-18-2017

Some don't have the ability to take pictures. I, for one, own a digital camera but the batteries are dead. Nor do I own a smart phone although I do have a camera on the phone I do own. Unfortunately, pictures taken with this camera aren't very clear.

fleur--de--lis · ‎05-18-2017

The problem is Op said FEDEX driver? That means there was almost definitely tax on it. That is why he refused it. Especially if it wasn't marked as gift or Commercial sample

*eponymous* · ‎05-19-2017

FedEx charges plenty for various surcharges, dealing with customs, residential delivery, zip code surcharge, oversize surcharge, etc. http://images.fedex.com/us/services/pdf/Fees_Shipping_Information.pdf

The buyer was within his rights to refuse delivery of a damaged package, regardless of whether you approve and want to insist - when you don't know - that the contents were probably fine.

You need your own FedEx account if you're going to buy labels through eBay/Amazon/etsy so you can deal with FedEx because eBay's FedEx account belongs to eBay!!

Life shrinks or expands in proportion to one’s courage. ~ Anais Nin

dhbookds · ‎05-19-2017

@jonaus_xdd8xg80w wrote:
but on the tracking info it says package was damaged but there is not pictures for proof. he said the fedex driver adviced him to refuse it

If the tracking says it was damaged...........why do you doubt THAT? And if the tracking says damaged, since Fedex is the only one that can make the tracking info, that would seem to be a implicit admission that the package is damaged and you should be able to collect from them.

As a customer, I sure wouldn't want to accept an obviously damaged package.....so call me unintelligent also..........

thenobletuckylife · ‎05-19-2017

Afternoon,

Just as we sellers do not like being held to unfair standards imposed on us by ebay we also should not transfer this attitude to our customers.

Mr C

xgoblazersx · ‎05-19-2017

I've received some packages that were torn open, crushed, and there was water damage. Miraculously, the items inside were just fine. Then again, I understand how to open cases and deal with this stuff. While I do think the buyer should have at least accepted and looked ust to make sure, their hesitancy is very understandable. I don't think this was a dumb move, it's just an inconvenient one.

sam9876 · ‎05-19-2017

I am pretty sure that a buyer loses their protection if they refuse a package.

takikawa4 · ‎05-19-2017

Not if it's damaged and with written proof from the carrier, which it seems the buyer has.

Exceptions:

The buyer can provide, via written proof from the carrier, that they refused the package because it arrived empty or was damaged in shipping
The buyer accepted and opened the package only to determine that it was an empty box
The item arrived COD because it didn't have enough postage on it