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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

Buyer escalated case to ebay customer service 1 day after opening it - How is this possible ?

hi, A buyer openend a case on may 17 for an item not received. On may 18 he escalated it to ebay customer service and got a refund on the same day. I logged into my ebay account on may 18 and just saw that I had no chance to react and couldn't believ...

Buyer Marked payment as sent

So i'm pretty new to this. I have an item i keep trying to sell. The first time is was bought quick but the buyers account was made the same day and didnt pay for it and ebay marked it as a suspicious account. I tried to sell it again and it was sold...

Buyer asks for refund

My customer asked for a full refund that he didn't read the description carefully. He bought a lot of Ameth thread and complained that he wanted Polyester material and said I sent him a wrong item. But, on my description i put down is Rayon. He didn'...

"Active Listings Dropped 35%"

For real? I literally just posted 5 new listings 3 days ago, how can my active listings be down THIRTY FIVE percent? Colour me confused. My performance summary page is nothing but red. Any good news for anyone else? Sales picked up at all? Doesn't he...

Resolved! Would you respond to this neutral feedback?

I recieved my first neutral feedback that I've had in a long time. A buyer bought an old computer program that is from I think the early 90s. I made a point of saying in my listing and the item condition that this was an older program and may take so...

Good greif eBay, are you EVER going to fix the calculated shipping overcharge problem?

Yea, I know I have made other threads on this, but I'm posting this AGAIN anyways because I have noticed there are an eBay employee or two that lurk here, AND IT'S STILL NOT FIXED AFTER MONTHS! Buyer sees item, goes to check out, shipping price almos...

Ebay, the all knowing eye.

I had a large item listed for local pickup. After the listing closed without selling, someone emailed and said they'd be interested if I added a freight option to the listing. A few minutes later I get this email from ebay ... "... We understand that...

How to cancel a sale due to error in listing

In researching how to cancel a sale on an item which was incorrectly listed as Free Shipping, I came across this thread: http://community.ebay.com/t5/Member-To-Member-Support/Cancel-a-Sale-due-to-Error-in-Listing/qaq-p/26335182 which said You need to...

What Would You Do?

Good Morning to all....sold a sportscard ($3.00) on 5/2 and shipped on 5/2 (no tracking). On 5/5 buyer left positive feedback stating "Nice card, thanks". On 5/15 I wake up to an open case for INR. I send a very nice message to buyer noting his overa...

A Growth Plan for eBay: Buy Etsy

An analyst proposes merging the online retail firms. One way to take on Amazon.com. By Emily Bary Jan. 13, 2017 6:36 p.m. ET What if eBay combined with Etsy in an attempt to take on Amazon.com? Think of the possibilities: a company that helps you sel...

Second Chance Offers - How Well Do They Work for You?

Just wondering what others' experiences are with second chance offers? If I have additional inventory available (or the original winning bidder flaked out), and there are runner-up bidders, I do send them a second chance offer but I get very few take...

EBay Store Free Listings

When you open an eBay store. In what order do your free listings get used? (50 vs. 250) I notice that when I list in the store, I am being charged an insertion fee for certain category types. Wouldn't these count toward my 50 free monthly listings th...

View Counter Gone Haywire

Is it me? Just wondering if anyone else has this issue? I recently listed some items and after about 1 hour, I check to see how many views. This information is helpful for analyzing interest, etc. The view counter showed several on these items. Hours...

International Shipping

I've only participated in ebay's GSP and have never shipped anything internationally directly myself. A Canadian buyer asked me to opt out of the ebay's GSP due to the high fees. The items I need to ship fit in a large flat rate box. If I opt out, wo...

Buyer files return on item claiming not as described.. feels like the bag in picture is larger.

Hello sellers! We we just received a return request for a Kate spade tote and the buyers claims that the item is not as described. We state that the tote is a small tote, and include the following information in the description: KATE SPADE NEW YORKSM...