@ted_200 wrote:
For those who received the email, I'm very sorry for any confusion this has caused. You will receive an email tomorrow confirming the email was in error.
Why "tomorrow" and not right now? Others surely have not seen it yet, will see it, and then they're either going to pay again, or call CS. You could prevent problems and wasted time for users by dealing with this now.
First of all, thank you Brian for getting back to us even though it is after normal working hours for you. This email is not directed at you but at Ebay as a whole.
That is exactly what my first thought was. I mean I do appreciate that Brian got back to us, but why is it so unimportant to Ebay that it can just be handled tomorrow when that person gets into the office? What about those whose accounts evidently were suspended due to this "glitch"? Do they have to also wait until tomorrow for their accounts to work even though they did nothing wrong? I would think this should be important enough that Ebay would have somebody get back into the office and clean it up now, not tomorrow. But I guess since it does not impact Ebays money, who cares. Or maybe Ebay is hoping that by waiting that many more sellers who do not know this is an Ebay issue will go ahead and pay their bill again so Ebay has use of that money for another month interest free since Ebays policy has been to apply overpayments to the Sellers Account rather than refund trying to make sure they manage to never have to return that money.
I know that July was not a great month for most from what i have read on the boards and in talking with others on Facebook, but has it impacted Ebays cash flow so negatively that Ebay needs more Sellers to double pay their invoices for July? Does Ebay hope that by delaying this apology until tomorrow that enough money will have been double paid to get Ebay through the end of the month without having to slow pay their bills more than normal or to avoid more layoffs?
I'm sorry, but this is not how most companies who are already battling attrition from both Buyers and Sellers in record numbers due to trust issues as well as almost daily glitches would act towards their customers. Most companies would have not only posted the response as you did but would have that letter composed and out the door at the exact same time.
Which Corporate Executive is going to be the sacrificial lamb for this untested update leading to another glitch before it was released. Ebay is running out of unsacrificed executives before they get to the CEO himself.
