03-13-2025 08:26 AM
I wanted to adjust some business policies but it looks like Ebay is updating it. There are buttons you can choose now for either shipping policies, return policies, payment policies or all policies but when I choose a category, none of my policies show up. Any ideas what's going on?
03-13-2025 08:30 AM
there is a sitewide ticket open on the issue with the Business Policy page. The ticket open for resolution is ALERT15817 and if any seller is reaching out to customer support can provide them with this ticket to have their account added as an example.
03-13-2025 09:43 AM - edited 03-13-2025 09:44 AM
Hi @khaugrud . As @klhmdg , there is a site wide ticket open for this.
The more sellers reporting, the higher this will go in priority on eBay's fix list. The fastest way to report is click the ? icon on the bottom right of any page (home page, seller hub, etc) and file a tech report. Add a comment like: My account is affected by ALERT15817 - Business policies are not appearing on the business policy management page.
While policies cannot be accessed through the biz policy management page right now, if you go into edit mode on your active listings, you can edit policies applied to that listing and you can also create new policies through that path.
03-13-2025 09:49 AM - edited 03-13-2025 09:49 AM
@wastingtime101 mine is working now but thanks for the extra information.
03-13-2025 10:19 AM
Yes, back up for me, too.