eBay

password9019 · ‎03-22-2019

Is there anyone on here that has ever encountered this nonsense, and who had the right balance of sound reasoning and savvy to have the defect removed?

If so, what eBay department was contacted and how did you accomplish the removal? I recall being able to have it removed once a long time ago, but in more recent years, contacted eBay twice about two more of these defects and BOTH times I was speaking to the same exact CSR (months apart) and she refused to remove the defect in either case.

Any help much appreciated..thanks.

vhtevuir-0 · ‎03-22-2019

The one time I had a late defect removed we had a bad winter storm. Three feet of snow fell, they gave it a name, it was all over the news, electricity went out we had to survive for days on generator power with no internet at all. The schools and all government offices were closed, an act of God that was. We had absolutely no control over that, we tried and tried, even drove our little old car to the Post Office ourselves blazing and shoveling our own path but alas they too were closed when we got there, we had no other choice and that was why the parcels were late but we also sent messages to each buyer to inform them of the situation and kept them updated along the way. They were all very understanding, one of them was a little miffed due to it was a time sensitive order and I apologized profusely. We had pictures, our home was literally half buried in white stuff, we were dressed like Eskimos with these ebay labeled parcels in hand but no matter, it cost us three days before anything shipped again.

They removed our defects.

One by one, they were very patient and understanding with us, we were near tears.

It was a painstaking, laborious process that took several calls and a few hours on the phone.

I'm not joking, it really happened thou I may have exaggerated a little.

password9019 · ‎03-22-2019

vhtevuir-0: I appreciate your reply but this is not what I am talking about at all.

Did you read the OP subject title?

It clearly states: Uploaded on time but no carrier scan

I have never been penalized for uploading late or not uploading at all, ever since my first ten sales as a greenhorn seller years agowho didn't know the ropes. I have done hundreds since then, and every single time the tracking gets uploaded within minutes of the package going into USPS custody.

It is absurd that eBay punishes sellers -especially TRS sellers (like me) - for something the USPS is supposed to do BUT DOES NOT DO!

I had already given this disingenuous newbie postal clerk a piece of my mind, and impliedly accused him of deliberately not scanning the package BECAUSE that's exactly what happened.

Then, just a few days later, 3 more packages were not scanned, or so it appeared, and it was the same clerk who handled them. After I noticed this, I went back AGAIN and gave him another piece of my mind, and then spoke for over ten minutes with his boss. The manager informed me that it was a nationwide problem, that USPS IT utility workers screwed up the ENTIRE package tracking database while attempting to update various aspects of security for its data center technologies. The manager said, "oh don't worry, all this information will be back up online in a day or two...it will all show up soon."

Which was true - for the three packages that went out AFTER the initial one. Its the first package this person handled, that never got scanned. Now I'm dinged, kicked down to 91% (10 of 11) and that is basically going to destroy my TRS.

All because some person at the USPS doesn't follow procedure.....heck, he even one time earlier took a "First Class Package" request from me, posted it as such, and didn't even give me a tracking number! I had to go back at that time, too.

eBay needs to leave good, honest sellers alone, and encourage USPS to terminate irresponsible employees. It'll never happen though, seeing how USPS and eBay are comfortably in bed together, dreaming up the next big plan to further streamline its joint consumer base for max profit (greed).

fern*wood · ‎03-22-2019

For that particular shipping metric, if you uploaded the tracking within your handling time frame, then any scan would be sufficient---even the delivery scan. So the guy at the counter not scanning shouldn't matter if the upload was on time.

The other shipping metric (late shipment rate) makes that initial scan much more important.

What handling time are you using? What are the details of your ding?

password9019 · ‎03-22-2019

I will show you a screenshot, fern*wood.

Let me bring it up here, in a few minutes...

password9019 · ‎03-22-2019

password9019 · ‎03-22-2019

I'm now at 91%, and knowing my luck, if I call and complain, I am gonna eventually get redirected to the same exact CSR person and am going to be told the SAME nonsense as the past two times this exact thing had happened: "Oh, but this is not in accordance with the buyer experience", she'll say.

Buyer experience? What buyer experience????

I have no record or information in hand, from the *buyer*, that anything is wrong on their end. In fact, the buyer has only bought from mega sellers in the past, according to the feedback. 1M plus feedback sellers, or those that are 15,000 - 80,000 feedback, and this trade partner has left nobody feedback (as a buyer) in "more than a year ago". Says it right in their feedback.

"Buyer experience"....what a lie, what a joke of a lie, really.

fern*wood · ‎03-22-2019

When you click on "Get Full Report" it will show you the transaction in question. If you then check the tracking number on that item, and it shows a scan, I would call and have a CSR review that information. If it didn't affect your percentage this much, I wouldn't bother and would just let it age off.

mr_lincoln · ‎03-22-2019

@password9019 I had two packages ship out late in the day at the end of Oct, meaning I took them to the Post Office counter and watched them being scanned in then left with a receipt ... I did not notice they wound up not getting the Acceptance scans until 2 months later ... late shipping defects roll off the account in 90 days. So I figured I would pull out the postal receipt for that day and call Home Office to have them remove the defects. Right before I was ready to check for the receipt I double checked Seller Dashboard and low and behold they updated tracking and dropped the two late shipments ... have no clue what triggered the system to update, maybe viewing the items in Seller Dashboard in the first place? Anyway, the system corrected itself ...

Regards,
Mr. Lincoln - Community Mentor

mcdougle4248 · ‎03-22-2019

I might be wrong on this, but I thought that that we needed to upload tracking number AND have a scan within our handling time.

coffeebean832 · ‎03-22-2019

@password9019 wrote:
It is absurd that eBay punishes sellers -especially TRS sellers (like me) - for something the USPS is supposed to do BUT DOES NOT DO!

It's your responsibility as the seller to make sure the packages are scanned. There are many things you can do to prevent this situation-

- Wait in line at the PO with your packages and make sure the clerk scans them all and provides a receipt. Many POs, if large enough, will have a manager advising people in line and the manager can scan your packages with a mobile scanner and even print a receipt for you- no waiting in line necessary.

- Use a scan sheet. Make sure the postal clerk or your carrier scans the scan sheet. The only draw back I know of to the scan sheet is you can't void a label if it was included on the scan sheet, so if you anticipate voiding a label make sure to print a new scan sheet.

- Speak with the post master for your area about the problems. Stay calm, polite and professional. If you get nowhere with the post master then file a complaint online at usps.com- they will take action.

- Use a different local post office, use carrier pickup- use any method different than what you're currently using to see if it yields better results.

- Extend your handling time but ship quickly- that will allow more time for the first carrier scan to come through.

- Use a different carrier if it's feasible for your business and the items you're selling.

@password9019 wrote:
I had already given this disingenuous newbie postal clerk a piece of my mind, and impliedly accused him of deliberately not scanning the package BECAUSE that's exactly what happened.

Then, just a few days later, 3 more packages were not scanned, or so it appeared, and it was the same clerk who handled them. After I noticed this, I went back AGAIN and gave him another piece of my mind, and then spoke for over ten minutes with his boss. The manager informed me that it was a nationwide problem, that USPS IT utility workers screwed up the ENTIRE package tracking database while attempting to update various aspects of security for its data center technologies. The manager said, "oh don't worry, all this information will be back up online in a day or two...it will all show up soon."

Which was true - for the three packages that went out AFTER the initial one. Its the first package this person handled, that never got scanned. Now I'm dinged, kicked down to 91% (10 of 11) and that is basically going to destroy my TRS.

Giving a postal clerk "a piece of your mind" isn't the most effective way to get positive results. As I said, speak with your local post master calmly and explain the impact this is having on your business.

That's all advice for moving forward. As for your current package- if there was no carrier scan within your handling time, then eBay is not likely to remove the mark. If online tracking or a physical receipt show you received a scan within your handling time then call eBay again and ask them to remove it since it's affecting your TRS status. If the first scan came after your handling time then there's nothing you can do but wait it out. That metric is updated every three months so the mark will drop off very soon.

fern*wood · ‎03-22-2019

@mcdougle4248 wrote:
I might be wrong on this, but I thought that that we needed to upload tracking number AND have a scan within our handling time.

That is the best way to meet the other shipping metric (Late Shipping Rate), but even then, it is not required to get the scan within the handling time but it's smart to do.

There are other ways to meet this metric (have it scanned delivered by the estimated delivery date or the buyer marks as delivered on time), but those are iffy to depend on.

fern*wood · ‎03-22-2019

@coffeebean832 wrote:
That's all advice for moving forward. As for your current package- if there was no carrier scan within your handling time, then eBay is not likely to remove the mark. If online tracking or a physical receipt show you received a scan within your handling time then call eBay again and ask them to remove it since it's affecting your TRS status. If the first scan came after your handling time then there's nothing you can do but wait it out. That metric is updated every three months so the mark will drop off very soon.

Lots of good advice there, but for the metric the OP is talking about (Uploaded tracking and validated metric), it is not a requirement to get the scan within the handling time frame---any scan qualifies.

password9019 · ‎03-22-2019

that's correct, mcdougle4248, but what makes absolutely no sense is eBay penalizing honest sellers who responsibly upload the tracking number immediately after the transaction at the P.O., all because a postal worker refuses to do the job they're hired to do.

It never made any sense, and this is the third time in as many years that eBay has done this to me. There is absolutely no tracking data for this transaction, just as there was none 10 days ago.

USPS explained that the data was slow to show or appear at all, in the period of roughly March 11-March 20th. But that is irrelevant if the package never got scanned at all.

I have no delivery confirmation, but I have no information stating the buyer didn't by now get the item. It has been 10 days, and was shipped PM. I also messaged the buyer about the fact there was no scan, and said, "here is your tracking number, for your reference: __________________________________

The buyer never replied, and nor does this buyer leave feedback (any more). So, far as I am concerned, eBay is conning me out of my TRS with their lies. Simple as that.

It literally often takes me a total of under one hour after a cleared payment, to pack, ship, and upload tracking on a newly bought item. In any case whatsoever, never more than 12-24 hours from time and date of order placement. It's always been that way, ever since my tenth sale back in 2011...I've done over a thousand since......not that you'd know that from feedback alone.

coffeebean832 · ‎03-22-2019

@fern*wood wrote:
@coffeebean832 wrote:
That's all advice for moving forward. As for your current package- if there was no carrier scan within your handling time, then eBay is not likely to remove the mark. If online tracking or a physical receipt show you received a scan within your handling time then call eBay again and ask them to remove it since it's affecting your TRS status. If the first scan came after your handling time then there's nothing you can do but wait it out. That metric is updated every three months so the mark will drop off very soon.
Lots of good advice there, but for the metric the OP is talking about (Uploaded tracking and validated metric), it is not a requirement to get the scan within the handling time frame---any scan qualifies.

The metric "Tracking uploaded on time and validated" requires the package to have a scan within the seller's handling time.

The metric "Late shipment rate" requires either an on time delivery scan OR the buyer to confirm the package was on time when they leave feedback. This is the metric where it doesn't matter if the first scan is within the handling time or not.