@ajs_coins_and_alchemy wrote:
Ahh, ok. Yeah, I may block someone but still want to provide some form of customer service in the form of helping them with a return. Honestly, sometimes the buyer is just not very bright. I may want to be polite and provide customer service, but not sell to them again because they have a habit of buying the wrong items because they don't read. You know, someone that isn't a jerk but is just a bit dim-witted. I don't want to pay for their mistakes (returns).
Okay, I'm confused: isn't this the setting that you want?
It's near the bottom of the Buyer Management page. When it's Off, as above, I would expect that a BBL'd buyer could still contact me. @ajs_coins_and_alchemy , as a test, I put you on my BBL, but with that switch setting above, so can you try sending me a message and we'll see if it arrives? (If it's blocked, I don't know if you will get an error message saying so. Let us know if you do.)
As regards whether an unwanted buyer can get around a block by just changing his ID, I don't think that should work, as the BBL operates using your internal account number, not the name chosen by the buyer. A blocked buyer should, I think, have to set up a whole new account in order to evade the block.
Done. Messaged.
My messages sent shows that I sent a message at 17 minutes after the hour.
@buyselljack2016 wrote:
Done. Messaged.
My messages sent shows that I sent a message at 17 minutes after the hour.
Okay, thanks. To my non-surprise, I see nothing in my In box. 🙄 I guess they broke that switch at some point. I do notice that the BBL page itself does specifically say that blocked members will not be able to message you, which agrees with what we are seeing here, so perhaps somebody forgot to remove that "Don't allow blocked buyers to contact me" option from that other Buyer Management page.
There's one other thing we might try, just for yucks: I have now set the switch below it as seen here:
I haven't actually changed the upper switch today, so I can't say why the lower switch should work now that I have activated that one, but it was never really clearly documented anyway (e.g. What blocking action is achieved when it's Off?), so we might as well rule it out as a secondary complication. It's seems like we're doing more testing of this than eBay ever did.
@ajs_coins_and_alchemy wrote:@wastingtime101I'm tagging you on this because I know you felt pretty strongly about this, and it's sad to see this issue continues many months after we last discussed it.
It's been nearly a year and this still angers me @ajs_coins_and_alchemy . Thanks for creating a new discussion thread.
I've had 2 more situations just in the last few weeks where I needed to BBL but also needed to keep messaging open and I was faced with a really crappy choice.
Tagging in kyle@ebay to continue submitting seller FB on this.
Anybody who wants to know about the changes to buyer blocks that occurred last summer can read the details here:
https://community.ebay.com/t5/Selling/Changes-to-Buyer-Blocks/td-p/33977166
Also @a_c_green - click the info icon next to that setting and read the pop-up. The setting applies only to IDs blocked by buyer exclusion settings (location, unpaids, etc) - it does not apply to IDs on the BBL. Doesn't even matter if there's a recent transaction. BBL is blocked. Buyer messages go into the ether and buyers think sellers are ignoring them.
@a_c_green wrote:
@ajs_coins_and_alchemy wrote:
Ahh, ok. Yeah, I may block someone but still want to provide some form of customer service in the form of helping them with a return. Honestly, sometimes the buyer is just not very bright. I may want to be polite and provide customer service, but not sell to them again because they have a habit of buying the wrong items because they don't read. You know, someone that isn't a jerk but is just a bit dim-witted. I don't want to pay for their mistakes (returns).Okay, I'm confused: isn't this the setting that you want?
It's near the bottom of the Buyer Management page. When it's Off, as above, I would expect that a BBL'd buyer could still contact me. @ajs_coins_and_alchemy , as a test, I put you on my BBL, but with that switch setting above, so can you try sending me a message and we'll see if it arrives? (If it's blocked, I don't know if you will get an error message saying so. Let us know if you do.)
As regards whether an unwanted buyer can get around a block by just changing his ID, I don't think that should work, as the BBL operates using your internal account number, not the name chosen by the buyer. A blocked buyer should, I think, have to set up a whole new account in order to evade the block.
ETA: sorry I didn't read on down where this was further discussed when I posted this.
.... 🙄 .... No
Blocked buyers can not message a seller at all. That button is a completely moot point. EBay made the change last fall that buyers on your BBL can not message you whatsoever. They send a message and they have no idea you dont get it or see it.
Also I don't know who suggested "changing" an ID or username on the same account would work ... I don't believe anyone suggested that? I know that doesn't work. The way around is creating a whole new account (i.e. new ID that way). Had a buyer do that once purely for harassmemt and making threats.
@wastingtime101 wrote:
@ajs_coins_and_alchemy wrote:@wastingtime101I'm tagging you on this because I know you felt pretty strongly about this, and it's sad to see this issue continues many months after we last discussed it.
It's been nearly a year and this still angers me @ajs_coins_and_alchemy . Thanks for creating a new discussion thread.
I've had 2 more situations just in the last few weeks where I needed to BBL but also needed to keep messaging open and I was faced with a really crappy choice.
Tagging in kyle@ebay to continue submitting seller FB on this.
Anybody who wants to know about the changes to buyer blocks that occurred last summer can read the details here:
https://community.ebay.com/t5/Selling/Changes-to-Buyer-Blocks/td-p/33977166
Also @a_c_green - click the info icon next to that setting and read the pop-up. The setting applies only to IDs blocked by buyer exclusion settings (location, unpaids, etc) - it does not apply to IDs on the BBL. Doesn't even matter if there's a recent transaction. BBL is blocked. Buyer messages go into the ether and buyers think sellers are ignoring them.
I had a problematic buyer message me a (dubious) complaint. I apologized and told them to return for refund. I blocked them. I knew the risks, but I wasn't going to let the potentially continue to buy. I received neg feedback later and part of the complaint was that I was ignoring them. I got the negative FB removed b/c they also admitted in the FB they were asking for partial refund, so that was a slam dunk removal, so in the end I "won" but I rather AT LEAST choose to be able to continue to communicate with the buyer while protecting myself from future purchases. It just doesn't feel right that we can't make this choice for ourselves, it often leads to crappy choices to be made
