06-05-2018 03:35 PM
06-05-2018 04:20 PM
Don't forget if the stuff does not arrive in time it is YOUR fault for choosing the carrier. Even if the buyer chooses the carrier it is your fault for going along with it.
06-05-2018 04:37 PM
@ittybitnot wrote:
Don't forget if the stuff does not arrive in time it is YOUR fault for choosing the carrier. Even if the buyer chooses the carrier it is your fault for going along with it.
Hi @ittybitnot, I need to clarify that eBay will cover the shipping refund, voucher, or return shipping label if an item with Guaranteed Delivery is delivered late. eBay will also remove any negative feedback related to a late delivery. Sellers that use the handling time option just need to ship the item out withing their stated handling time. If this requirement is met, eBay will take care of the rest! (I do need to mention that through 2018, eBay will cover the shipping refund, voucher, or return shipping cost even if the seller doesn't meet their handling time).
@nawlinsron2, eBay is guaranteeing that if an item isn't delivery by the guaranteed date, we will compensate the buyer from our own pockets. I encourage everyone to carefully read through the Guaranteed Delivery FAQ for more details.
06-05-2018 05:02 PM
06-05-2018 05:09 PM
06-05-2018 05:10 PM
brian@ebay wrote:
@ittybitnot wrote:Don't forget if the stuff does not arrive in time it is YOUR fault for choosing the carrier. Even if the buyer chooses the carrier it is your fault for going along with it.
Hi @ittybitnot, I need to clarify that eBay will cover the shipping refund, voucher, or return shipping label if an item with Guaranteed Delivery is delivered late. eBay will also remove any negative feedback related to a late delivery. Sellers that use the handling time option just need to ship the item out withing their stated handling time. If this requirement is met, eBay will take care of the rest! (I do need to mention that through 2018, eBay will cover the shipping refund, voucher, or return shipping cost even if the seller doesn't meet their handling time).
@nawlinsron2, eBay is guaranteeing that if an item isn't delivery by the guaranteed date, we will compensate the buyer from our own pockets. I encourage everyone to carefully read through the Guaranteed Delivery FAQ for more details.
Thanks for the clarification but I would like to add that this only works as long as you have the carrier scan the label within your handling time. Its no different then the requirement for TRS. And yes I read the part about 2018 exception but in 2019 its going to matter.
I ship everything I sell the same day or next. I have 100% on my Tracking Uploaded on Time metric yet I have a 1.8 Deficit on my Late Shipment rate because USPS is NOT required to scan my delivery confirmation label until its actually delivered.
Now to be fair most of the time they do. But busy local terminals will often pass that task to the main shipping hub. So if you want to make sure your covered you will need to stand in line and watch them scan every item. Even better get a scan sheet so you can prove you shipped it on time.
06-05-2018 05:14 PM
06-05-2018 05:55 PM
@nawlinsron2 wrote:
GD begs the question...why is that neanderthal "your item has shipped" nomenclature still in existence in response to a label simply being printed?
Sigh. It just sounds better, and more exciting --
analogous to "lock and load", which is physically impossible.
06-05-2018 06:02 PM
06-05-2018 06:03 PM
I encourage everyone to carefully read through the Guaranteed Delivery FAQ for more details.
Yeah, especially your buyer, who probably misunderstood that "guaranteed" didn't mean guaranteed delivery, it just meant some kind of guanranteed compensation when it didn't arrive on time.
If this requirement is met, eBay will take care of the rest!
Sure, just like "Your responsibility ends when the package is accepted at the GSP"?
06-05-2018 06:30 PM
06-05-2018 07:15 PM
06-05-2018 07:25 PM
Hi Brian. Why does my Site Preferences opt-in for GD say Ebay will cover late deliveries through June 30 then the next paragraph states through 2018. Which is correct?
06-05-2018 07:34 PM
06-05-2018 07:53 PM
@ittybitnot wrote:Don't forget if the stuff does not arrive in time it is YOUR fault for choosing the carrier. Even if the buyer chooses the carrier it is your fault for going along with it.
Yep. That is exactly what Trinton told me (us) here. I don't understand why we have to be forced into GD just to be covered by eBay. As long as the tracking link under our sold listing shows it was scanned within our promised handling time, eBay should cover those, should USPS be late in delivering them, IMO.