Someone bought a 1/6 figure outfit from me then an hour later asked me to cancel, then a few minutes after that sent me a message telling me not to cancel. After that he started asking if I had other things I could add to the sale, and I said no. He said fine, go ahead and send it. I had a feeling it would be trouble but did my part as I was supposed to.
Buyer gets the figure and asks to return it, saying there is a stain on the outfit. I told him there was no stain before I shipped, as my listing photos show, and it was sealed in package too, so I asked for a photo. The next day he sent a pic with a tiny dot of lint or something on the unopened outer package. I told him my listings are marked "no returns" but if there is a reason to return it I will anyway. I asked him to please try wiping off the little speck of whatever on the wrapper before we go straight to a return. His response was "No, I'll just wait and have ebay get me my refund.
I told him there was no need to do that, and I accepted the return.
Later that same day I noticed he left me a negative feedback claiming I made up reasons not to take returns and harassed him, which is FAR from true. I hit the report button on that and explained that the feedback statement was not true and the item I sent was as described.
Buyer then waited until the very last possible day to send the item back, and when I got it back, as expected, there was nothing at all on the package or the dress. It was in perfect condition just as I sent it.
When I finished the return with the refund I had the option to report that I didn't agree with his reason for return and attached pics of the outfit I got back with no "stain" or anything else on it, then I called ebay and asked if there was anything else I could do about this abuse of returns. By telling me he'd just wait and have ebay refund him, he knew I had to do what he wanted whether it was right or not, because we all know ebay would just let him have his money back and keep the item. I had to pay his return shipping and got my first and only negative feedback just for trying to work out the problem with the guy then allowing the return despite it being based on an obvious lie. The ebay rep said I did what I should do and they will review it. If they find that he did use a false reason to return, I'd be refunded my return shipping and his account would possibly be banned.
Seriously though... They just tell you what they think you want to hear and nothing will come of this, right? Buyers can just lie and do whatever, forcing a return for no reason but buyers remorse, I wont get that return shipping cost back, and I am stuck with the negative feedback. Do I have that about right?
