Should I ask a buyer to revise positive feedback?

[hobster16]

I received positive feedback (less than 30 days ago) from a buyer who stated "it took a week to ship." It also stated it was a great product, great packaging, and they're very happy. He bought it on a Saturday, I shipped it on Monday, and then it took a week to arrive (PA to KS) due to multiple delays in transit.

Should I ask him to revise/clarify it or just reply to his feedback thanking him for the positive feedback and stating that the delay was in transit, not because it shipped late, and was out of my control?

I have 36 feedbacks only (all positive) and am trying to build it up. I take my selling seriously and don't want to do anything to screw it up. Am I being ridiculous? 🙂

If the answer is yes I should have him revise it, should I send him a message first & then send the formal request? I've never done this before. Also, I haven't left his feedback yet.

Thank you!!

[bonjourami]

Positive fb cannot be revised.

[chevymontecarlo88]

@hobster16 

As @bonjourami has posted, it cannot be changed. Eventually it will blend into the rest of your positive feedback and will not be an issue. Honestly, i don't think it will hurt you since it is not a glaring red negative or even neutral feedback. 

There is the option to reply to their feedback, but I would not do that since it will most likely draw more attention than needed. Keep up the good work. 

[hobster16]

Thank you! I didn't know that...still learning! 

[hobster16]

That explains why I couldn't find the button to request a revision. Ugh. 😂

Thanks a lot!

[fern*wood]

Try not to worry about the small stuff.  That way you can focus on more important parts of selling to avoid way worse problems.  BTW-- your photos look really good.

[12345jamesstamps]

Let it go.

Buyers can be weird sometimes.

I got a buyer who gave positive feedback last week(read the feedbacks she leaves) and complained I put a piece of scotch tape on the outside of the envelope...she bought a 2 dollar stamp...and mentioned 'ordinary packaging'...was I suppose to gift-wrap a stamp for 2 dollars with free shipping?

[simba6]

No need to. It makes the buyer look fussy.  You can only leave positive feedback and comments for a buyer by the way.

[gloryglorygifts]

I feel your pain. I had one recently too, but I responded to it because they made a false claim about the product. I addressed it by sending them an email message and a description of the item from my distributor. I also had to take care of a shipping price error, which was also addressed in both. I refunded the overage paid. It would have been nice if they contacted me before leaving the fb, but it is what it is. 

[mam98031]

Ebay will not revise positive feedback and you as the seller would not be able to give the buyer a Feedback revision for in order to do it.  

You will be fine.  I respect that you are just trying to protect your account and your hard work.  You really don't need to worry about this nor spend one more moment being concerned.  You are doing GREAT.

[reallynicestamps]

You COULD respond with "Paid Saturday Feb 1, Shipped Monday Feb 3, Arrived Friday Feb 7 (or Monday Feb 10)"

You probably shouldn't, because it just draws attention to the false positive.

[iamalwaysright]

I agree with the others here to not reply to it. Something like a buyer commenting on slow shipping is like the best of the evils. Evils being a buyer complaint. It's not like they are accusing you of scamming them or something outrageous. Replying to it will only make the comment stand out and draw more attention to it as many buyers don't really read the comments from positive (green) feedbacks especially when being pushed down. I see your feedback page and the "most relevant" default sorting already has that feedback pushed down to second for me.

If you really want to poke a bear, the buyer can write a "follow up" feedback to correct it. But who knows if the buyer would even agree to that or even be level headed enough to agree with you. They might just get upset at you bothering them.

Best to leave it be. 

[gurlcat]

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@chevymontecarlo88 wrote:

 Eventually it will blend into the rest of your positive feedback

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Faster than that.  It's already beneath a 6 month old positive in the default sorting 'by relevance' (an algorithmic determination that is a combination of recentness and detailed praise or scorn, with certain keywords seeming to be paramount: shipping, fast, slow, communication, packing, described, pleased, disappointed, condition, etc).  

This buyer's comment is so short and doesn't contain any of those keywords the bots are looking for (they even used the word "boxing" which probably won't register as "packing").  Then there's the fact that most buyers don't read feedback at all, and those that do mostly just check to see what the negative ones said.

[ryry-jj]

Dont worry about it, it would just be another pie-fight.  As people have said, keep doing what you are doing, selling and shipping out asap...after that, you have no control.  But if you ever do notice delays in the shipping process, it never hurts to send a buyer an update as to that.  It lets them know you are paying attention to them

[gurlcat]

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@ryry-jj wrote:

 But if you ever do notice delays in the shipping process, it never hurts to send a buyer an update as to that.  It lets them know you are paying attention to them

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Absolutely.  And it wouldn't even hurt to shoot this buyer an email, not requesting revision but just something like, "I'm sorry this took a week to arrive.  I did get it in the carrier's hands in 1 business day, but there must have been a lot of postal traffic causing slow movement.  Thanks so much for your business and hope to see you again!"