eBay

webuyitt · ‎12-19-2020

I made a failed attempt to put a difficult buyer on my BBL because of a spelling error on my part.

So this buyer was able to buy again. When I realized who it was I cancelled the sale.

Then I got a defect because ebay interpreted my cancellation of the sale as being "out of stock".

I have never been OOS of an item before. (This is not my main selling ID, I have had thousands of sales on my selling ID). And never been out of stock.

So now I have my first defect. I appealed to ebay and pointed out how I had tried and failed to block the buyer before he could buy again, but to not avail;. So I still have the defect.

It would have been better to ship the item to the difficult buyer and hope this sale went better.

I would have been taking a chance there would be trouble. But getting a defect is a certainty if you don't ship.

coolections · ‎12-19-2020

Correct. If you sell an item and can not deliver that item you are OOS. Why punish your buyer because you made a mistake and misspelled a word ?

dhbookds · ‎12-19-2020

Pretty sure when YOU cancel, you have to chose reason.......and probably buyer address would have been best for this one.......and for that you wouldn't have gotten a defect......

coolections · ‎12-19-2020

@dhbookds

Does the buyer see that the seller lied on the reason and if so, can the buyer either call Ebay and complain, or at least give the seller a negative for lying ?

ed8108 · ‎12-19-2020

What underlying reason did you provide eBay for the cancellation ?

EBay does allow you to cancel without a defect when there is a problem with the address or buyer requested

luckythewinner · ‎12-19-2020

@coolections wrote:
@dhbookds
Does the buyer see that the seller lied on the reason and if so, can the buyer either call Ebay and complain, or at least give the seller a negative for lying ?

If I recall correctly, as a buyer I can see the reason a seller uses when canceling a transaction.

As a general rule, I would certainly hope that a buyer is able to leave a negative when a seller lies about his reason for canceling.

calntom · ‎12-19-2020

A couple of years ago there was a advertised seller protection for buyers circumventing a seller's BBL and we were told to cancel the transaction with the "problem with buyer's address" and then, note that the buyer circumvented your BBL by using a different account.

I know this does not pertain to this case, but thought it worth mentioning.

dhbookds · ‎12-19-2020

@coolections wrote:
@dhbookds
Does the buyer see that the seller lied on the reason and if so, can the buyer either call Ebay and complain, or at least give the seller a negative for lying ?

Like others, I think the buyer can see the reason..........but I don't consider "buyer's address" as being lying.....if as the seller says, he attempted to block the buyer.....and did a typo........

What ebay does/will/can do about a buyer complaint about the reason........I have no idea, have never seen a mention on the boards about any sanction/discipline for using buyer's address. In fact, have seen more than one blue suggest using that as a reason.......when I didn't think it "fit" the scenerio...... No, I don't have a link.....

fern*wood · ‎12-19-2020

Copy/paste names to your BBL to avoid making a typo.

pburn · ‎12-19-2020

@calntom

Yes, the information in your post is correct; however, I'm not sure that's quite what happened here, because--technically speaking--the OP's buyer was not on the BBL because the member id was entered incorrectly.

https://community.ebay.com/t5/Selling/Bulk-nitpicky-buyer/m-p/29863998/highlight/true#M1427699