12-19-2020 06:23 AM
I made a failed attempt to put a difficult buyer on my BBL because of a spelling error on my part.
So this buyer was able to buy again. When I realized who it was I cancelled the sale.
Then I got a defect because ebay interpreted my cancellation of the sale as being "out of stock".
I have never been OOS of an item before. (This is not my main selling ID, I have had thousands of sales on my selling ID). And never been out of stock.
So now I have my first defect. I appealed to ebay and pointed out how I had tried and failed to block the buyer before he could buy again, but to not avail;. So I still have the defect.
It would have been better to ship the item to the difficult buyer and hope this sale went better.
I would have been taking a chance there would be trouble. But getting a defect is a certainty if you don't ship.
12-19-2020 06:33 AM
Correct. If you sell an item and can not deliver that item you are OOS. Why punish your buyer because you made a mistake and misspelled a word ?
12-19-2020 06:35 AM
Pretty sure when YOU cancel, you have to chose reason.......and probably buyer address would have been best for this one.......and for that you wouldn't have gotten a defect......
12-19-2020 06:39 AM
Does the buyer see that the seller lied on the reason and if so, can the buyer either call Ebay and complain, or at least give the seller a negative for lying ?
12-19-2020 06:40 AM
What underlying reason did you provide eBay for the cancellation ?
EBay does allow you to cancel without a defect when there is a problem with the address or buyer requested
12-19-2020 06:49 AM
@coolections wrote:Does the buyer see that the seller lied on the reason and if so, can the buyer either call Ebay and complain, or at least give the seller a negative for lying ?
If I recall correctly, as a buyer I can see the reason a seller uses when canceling a transaction.
As a general rule, I would certainly hope that a buyer is able to leave a negative when a seller lies about his reason for canceling.
12-19-2020 07:10 AM
A couple of years ago there was a advertised seller protection for buyers circumventing a seller's BBL and we were told to cancel the transaction with the "problem with buyer's address" and then, note that the buyer circumvented your BBL by using a different account.
I know this does not pertain to this case, but thought it worth mentioning.
12-19-2020 07:19 AM
@coolections wrote:Does the buyer see that the seller lied on the reason and if so, can the buyer either call Ebay and complain, or at least give the seller a negative for lying ?
Like others, I think the buyer can see the reason..........but I don't consider "buyer's address" as being lying.....if as the seller says, he attempted to block the buyer.....and did a typo........
What ebay does/will/can do about a buyer complaint about the reason........I have no idea, have never seen a mention on the boards about any sanction/discipline for using buyer's address. In fact, have seen more than one blue suggest using that as a reason.......when I didn't think it "fit" the scenerio...... No, I don't have a link.....
12-19-2020 07:33 AM
Copy/paste names to your BBL to avoid making a typo.
12-19-2020 07:35 AM
Yes, the information in your post is correct; however, I'm not sure that's quite what happened here, because--technically speaking--the OP's buyer was not on the BBL because the member id was entered incorrectly.
https://community.ebay.com/t5/Selling/Bulk-nitpicky-buyer/m-p/29863998/highlight/true#M1427699
12-19-2020 09:09 AM
Bookmarked that one, thanks.
12-19-2020 10:05 AM
Bottom of page.
2020 Spring Seller Update-Updates to how you service your customers
https://pages.ebay.com/seller-center/seller-updates/2020-spring/service.html
12-19-2020 10:12 AM
Would this apply even though they made a typo?
12-19-2020 11:50 AM
That buyer was never blocked.
The seller considered the buyer "difficult" because of a mistake made by the seller.
12-19-2020 11:54 AM
That would be my position, @fern*wood. (See my message #10 above.) That buyer was not technically on the OP's BBL.