eBay

dittykat · ‎05-31-2018

Anyone deal with this situation? I sold a new sealed router and it was delivered to buyer 3 days ago. It was a no return auction. Today an eBay request for return from the seller was denied by me, reason for return request was the buyer needed technical support and the company charges for that service. Within hours the buyer filed a claim with his funding source saying the item was returned and the credit not processed. The buyer has yet to inform me (the seller) that he has returned the item for which he was clearly denied a return exception to a no return sale. I received no further messages from the buyer and within a few hours I receive a notification from PayPal indicating the buyer opened a case. I replied back to PayPal who will present my responce to the funding source. The buyer opened a new item from a no return sale and returned it without approval. Now he files for a refund with his funding source saying he returned the item and no refund given. He could not have sent it back before today so I have not gotten it yet.

vintagecraze50 · ‎06-01-2018

Adding to last post--this chargeback took nearly two months to settle. Another reason why you never want to be in a position to have to fight a chargeback. Sometimes you might have to if you are being scammed, If you are being scammed. Fight tooth and nail. Continue to upload evidence and call PP over and over with more details.

tunicaslot · ‎06-01-2018

Sorry vintage but this is absolutely wrong. I accepted a return here but buyer had to pay return shipping which they didn't want to do. They then went to Paypal and opened a chargeback. I not only presented the information in the notes but called Paypal and talked to someone - saying I already accepted the return - but they don't want to pay to send it back.

They can request that the credit card company tell the buyer to send it back the iten - but they don't seem to have the authority to deny the refund if the item isn't returned. I was out the items which were never returned, the money which was refunded and received an addition $20 charge due to the chargeback.

tunicaslot · ‎06-01-2018

I never had any trouble until a few years back when Ebay and Paypal split. They don't handle these cases like they did in days past - although they are still better than Ebay to deal with most times.

d-k_treasures · ‎06-01-2018

@garmentvarmint2004 wrote:
I DK..

Ir ead what you just said---and I knowfor sure some card issuers DO INSIST that item must be returne to the Merchsant ---or they will not find in favor of the cardholder.This exact just happned me withy my Bank Card this week.   At first my Bank ruled against me. But when I talked to them in person today---it turned out that had thought the merchandise was in MY possession.   But when they found out today that the Merchant   had never given me the product--they   REVERSEDthe   decision---and returned all   my money.

So in   this case the Buyer is in possesion of the ithe item---and he rfeuses to return it,

I think this Seller should EMPHASIZE to the Card issuer ---that this cardholder refuses to   return this item.    That fact alone could make all the difference in winning versus losing.

The problem is that they can't do that - they have no idea what CC company they are dealing with. Paypal "handles" it all and "fights the chargeback" for you.

_____________________________
"Nothing is obvious to the oblivious"

stuff4divas · ‎06-01-2018

@dittykat wrote:
My issue is sending a new sealed router and the buyer opening the box, trying to install then returning a used item. I may or may not receive the item in the next few days since I have no idea if/when buyer shipped it back to me. Not only is my new item now used causing it to lose value, I will be out $35 in fees/shipping if ruled in buyer's favor by their funding source. Not to mention if PayPal adds $20 for chargeback. Dishonest buyers make me want to stop selling on eBay after 20 years using it.

I have a chargeback as we speak. Buyer never sent it back. PP asked for tracking to prove buyer rec'd it so they could supply it to her bank. They also let the bank know there was no tracking for the returned item, so PP reversed the case in my favor and DID NOT charge me the $20 fee.

myangelandmyprincess · ‎06-01-2018

@emerald40 wrote:
Your no return policy does not mean much unfortunately.

And by stating you do not accept returns, it is interpreted that you do not want the item back. But the buyer can still request a refund.

That is not what no returns means

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

vintagecraze50 · ‎06-01-2018

I am sorry you did not win that chargeback. The banks use all kinds of codes as well, and some of these are won more easily than others. I am not completely sure why ours was won. Not saying it was won because they did not open a request from Ebay exclusively. Perhaps different banks ,different codes and different representatives at the banks. Unbeknownst to me, the buyer could have had a history of too many chargebacks.

grayirongolf · ‎06-01-2018

I've heard you can't win any chargebacks against American Express.

sg51 · ‎06-01-2018

Had a chargeback case once on PP and yes they required that the buyer send back the item via the credit card companies approval for this to happen.

If this was purely a paypal "chargeback", that's exactly how it would have been presented to seller.

sg51 · ‎06-01-2018

They also let the bank know there was no tracking for the returned item, so PP reversed the case in my favor and DID NOT charge me the $20 fee.

Good. It appears PP covered you as a courtesy, and ate the actual chargeback...if in fact there ever was a CC chargeback. PP is known to play games when reporting what really is going on.

sg51 · ‎06-01-2018

Today an eBay request for return from the seller was denied by me

There are times when that might work, but situations like this, you're going to lose unless buyer is truly unskilled or just accepts your decision.

rainbowcolorz · ‎06-01-2018

@myangelandmyprincess wrote:
@emerald40 wrote:
Your no return policy does not mean much unfortunately.

And by stating you do not accept returns, it is interpreted that you do not want the item back. But the buyer can still request a refund.
That is not what no returns means

Well what does it mean? I always thought that is what it meant. <shrug>

pjcdn2005 · ‎06-01-2018

No returns means that you will accept a return only if the item was not as described. The seller doesn’t have to accept a return for buyer remorse reasons.

dittykat · ‎06-01-2018

Unless, like in my case, you get a bad buyer who still returns the item and files a chargeback complaint. The funding source gave the buyer a refund, even though the item has not been delivered to me yet. When it is delivered it will be used rather than new, just hope it is not damaged too. PayPal has charged me the refund, even though their rep told me they would not. I will appeal the case decision but have lost faith in the system for justice. This buyer knows how to work the system and abuse sellers. I am done selling on eBay after 19 years. I closed all my auctions tonight.

dittykat · ‎06-01-2018

Unless, like in my case, you get a bad buyer who still returns the item and files a chargeback complaint. The funding source gave the buyer a refund, even though the item has not been delivered to me yet. When it is delivered it will be used rather than new, just hope it is not damaged too. PayPal has charged me the refund, even though their rep told me they would not. I will appeal the case decision but have lost faith in the system for justice. This buyer knows how to work the system and abuse sellers. I am done selling on eBay after 19 years. I closed all my auctions tonight.