07-20-2019 05:30 AM - edited 07-20-2019 05:32 AM
Can anybody explain whats going on here? Today is supposed to be the seller evaluation but my seller performance rating is still saying below standard. It looks like they skipped the July 20 evaluation. It’s making no sense:
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07-20-2019 08:29 PM
***********General Reply***************
Well my Dashboard is updated with today's eval!! How is everyone else's Dashboard? And it is still the 20th.
07-21-2019 07:17 AM
@luckythewinner wrote:I work for a software company that uses a system of job schedulers, job queues, and job processorsfor tasks like this. We have dozens of job queues and thousands of jobs, each with a priority assigned by the scheduler. A job like this would have fairly low priority - i.e. background jobs that only run when nothing of greater priority comes along. And it would actually be processed as thousands of small jobs with each job handling a chunk of sellers. Some of our tasks like this take 12 hours to complete.
Anyone who has requested a PayPal transaction download has seen something similar. Sometimes it takes a few seconds for the report to show up, and sometimes it is not available for many hours.
So in retrospect, the evaluations seem to have happened at different times to different users throughout the day ... almost as if they were done in smaller batches by a job scheduler that took many hours to complete.
07-21-2019 07:55 AM
@luckythewinner wrote:So in retrospect, the evaluations seem to have happened at different times to different users throughout the day ... almost as if they were done in smaller batches by a job scheduler that took many hours to complete.
And that's probably how it happens every single month. It's just that either no one notices, or they are already aware that it could update any time of day, or they don't start a thread about it.
To the OP: @red_daredevil
Please come back and let us know whether your evaluation updated on July 20 or if some kind of problem caused yours to still not update.
07-21-2019 10:44 AM
@pburn wrote:
@luckythewinner wrote:So in retrospect, the evaluations seem to have happened at different times to different users throughout the day ... almost as if they were done in smaller batches by a job scheduler that took many hours to complete.
And that's probably how it happens every single month. It's just that either no one notices, or they are already aware that it could update any time of day, or they don't start a thread about it.
To the OP: @red_daredevil
Please come back and let us know whether your evaluation updated on July 20 or if some kind of problem caused yours to still not update.
We hope the OP comes back to update, but sadly I'm seeing many OP's who don't return, after reporting problems here and getting frustrated with all of the ongoing issues on the site.
07-21-2019 10:51 AM
Many don't return due to the embarrassment of overreacting.
07-21-2019 10:55 AM
@greg5000 wrote:
@pburn wrote:
@luckythewinner wrote:So in retrospect, the evaluations seem to have happened at different times to different users throughout the day ... almost as if they were done in smaller batches by a job scheduler that took many hours to complete.
And that's probably how it happens every single month. It's just that either no one notices, or they are already aware that it could update any time of day, or they don't start a thread about it.
To the OP: @red_daredevil
Please come back and let us know whether your evaluation updated on July 20 or if some kind of problem caused yours to still not update.
We hope the OP comes back to update, but sadly I'm seeing many OP's who don't return, after reporting problems here and getting frustrated with all of the ongoing issues on the site.
While that certainly can be one reason, it is far too often something different. Often they realize that they over reacted to something or didn't want to answer the questions ask of them. But yes it can be out of frustration too. With the site or the posters reactions to what they perceived as an issue.
In this particular case, it was NOT a glitch of any kind whatsoever and just the way the Eval is done in stages. It's a big site with well over 25 million sellers worldwide. Ebay did what they said they would do, which is eval sellers on the 20th. They did that and the results were posted before the end of the day. Normal stuff.
07-21-2019 11:10 AM - edited 07-21-2019 11:11 AM
In this particular case, it was NOT a glitch of any kind whatsoever and just the way the Eval is done in stages. It's a big site with well over 25 million sellers worldwide. Ebay did what they said they would do, which is eval sellers on the 20th. They did that and the results were posted before the end of the day. Normal stuff.
I agree. Just think what would happen if the whole shooting match was attempted to be updated all with the same keystroke.
Should it be possible? Well perhaps. I am not IT savvy enough to know if it is even possible someplace other than at eBay, but my preference would be for them not to attempt it. Talk about a "crash day" 🙂 It would be epic. I will wait until the next day and not be concerned.
07-21-2019 11:11 AM
@greg5000 wrote:We hope the OP comes back to update, but sadly I'm seeing many OP's who don't return, after reporting problems here and getting frustrated with all of the ongoing issues on the site.
The OP posted because of a perceived (albeit non-existent) issue on the site, so I'm not sure how that would discourage him/her from posting again. I don't think that theory stands up under any level of scrutiny.
If the OP does not return to post an update, there could be any number of reasons for that.
As far as this or any other OP who doesn't return after reporting problems here, you have no idea why they don't return. I know you want it to be because they "get [frustrated] with all of the ongoing issues on the site," but that speculation has absolutely no basis in fact, nor do you have any evidence to support it.
07-21-2019 11:35 AM
@fern*wood wrote:Many don't return due to the embarrassment of overreacting.
No-one should be embarrassed for reporting a concern here and asking for help and there should be no shaming.
The OP had a very valid concern and from the way eBay reported the dates, this was confusing (as I posted here).
07-21-2019 11:42 AM
@mam98031 wrote:
@greg5000 wrote:
@pburn wrote:
@luckythewinner wrote:So in retrospect, the evaluations seem to have happened at different times to different users throughout the day ... almost as if they were done in smaller batches by a job scheduler that took many hours to complete.
And that's probably how it happens every single month. It's just that either no one notices, or they are already aware that it could update any time of day, or they don't start a thread about it.
To the OP: @red_daredevil
Please come back and let us know whether your evaluation updated on July 20 or if some kind of problem caused yours to still not update.
We hope the OP comes back to update, but sadly I'm seeing many OP's who don't return, after reporting problems here and getting frustrated with all of the ongoing issues on the site.
While that certainly can be one reason, it is far too often something different. Often they realize that they over reacted to something or didn't want to answer the questions ask of them. But yes it can be out of frustration too. With the site or the posters reactions to what they perceived as an issue.
In this particular case, it was NOT a glitch of any kind whatsoever and just the way the Eval is done in stages. It's a big site with well over 25 million sellers worldwide. Ebay did what they said they would do, which is eval sellers on the 20th. They did that and the results were posted before the end of the day. Normal stuff.
I don't think the OP overreacted at all. They shared a valid concern, about something I also felt did not provide the true and accurate information (see my prev. post).
No-one should be made to feel that their concern isn't meaningful or correct. In my opinion this concern is 100% valid.
07-21-2019 11:56 AM
@pburn wrote:
@greg5000 wrote:We hope the OP comes back to update, but sadly I'm seeing many OP's who don't return, after reporting problems here and getting frustrated with all of the ongoing issues on the site.
The OP posted because of a perceived (albeit non-existent) issue on the site, so I'm not sure how that would discourage him/her from posting again. I don't think that theory stands up under any level of scrutiny.
If the OP does not return to post an update, there could be any number of reasons for that.
As far as this or any other OP who doesn't return after reporting problems here, you have no idea why they don't return. I know you want it to be because they "get [frustrated] with all of the ongoing issues on the site," but that speculation has absolutely no basis in fact, nor do you have any evidence to support it.
The OP's concern was 100% valid, as the date field showing Aug. for the next evaluation was confusing. Read my prev. post re. this again and hopefully you'll see this. It has nothing to do with the "batch processing" or "the day wasn't over yet,", but rather incorrect information eBay is providing.
Again, the reason I think many don't return is because of frustration with a problem and then no empathy from other members. Lots of back and forth, without real substance and support.
It's a continuing theme, and one that I think that will only result in more and more eBay members leaving.
07-21-2019 12:25 PM
07-21-2019 12:26 PM
@buyselljack2016 wrote:In this particular case, it was NOT a glitch of any kind whatsoever and just the way the Eval is done in stages. It's a big site with well over 25 million sellers worldwide. Ebay did what they said they would do, which is eval sellers on the 20th. They did that and the results were posted before the end of the day. Normal stuff.
I agree. Just think what would happen if the whole shooting match was attempted to be updated all with the same keystroke.
Should it be possible? Well perhaps. I am not IT savvy enough to know if it is even possible someplace other than at eBay, but my preference would be for them not to attempt it. Talk about a "crash day" 🙂 It would be epic. I will wait until the next day and not be concerned.
Such a good point. If it didn't crash the site, could you imagine how slow it would be to respond.
Ebay has been doing evals like this for years, most understand what the Dashboard is telling us, but for some there will always be a bit of confusion or a learning curve until they get use to how things are done / updated on the Dashboard. But as we know, that doesn't make it a glitch.
It simply makes it their misunderstanding of the process. That can be a hard pill for some to swallow and the problem must be elsewhere.
But at least now the OP knows how it works and next month should be easier on them.
07-21-2019 12:39 PM - edited 07-21-2019 12:41 PM
It was not valid. That's the way it looks every month, month after month. It has everything to do with "batch processing" and "the day isn't over yet." That's exactly what it had to do with, and I'm not sure why you won't acknowledge that.
I understand the OP was angry because s/he is below standard and was anxious about the eval, but that doesn't mean s/he didn't overreact about it not updating at the precise moment s/he expected it to.
There is a difference between having empathy for posters with legitimate concerns and issues with eBay policies and procedures versus jumping on the bandwagon of every poster who has a gripe that isn't founded in anything but anger or not knowing how to use a given feature.
I can point out half a dozens threads on the boards posted just today where the OP comes out with guns blazing, angry as all get-out, only to discover within a couple of responses that s/he was all wrong, and just didn't know how to use whatever feature they're complaining about. I'm going to correct those people and give them support and empathy, but I'm not going to go straight to "Oh, yeah. Isn't eBay horrible? Nothing works. There are so many issues. I just hate it." If their complaint is unfounded, I'm going to correct it, not blow it up into some Great and Noble Cause.
07-21-2019 12:39 PM
@greg5000 wrote:I don't think the OP overreacted at all. They shared a valid concern, about something I also felt did not provide the true and accurate information (see my prev. post).
No-one should be made to feel that their concern isn't meaningful or correct. In my opinion this concern is 100% valid.
There is absolutely no shame in raising questions & concerns, but it is shameful how some will jump on every post with a question or concern by parroting the same old song and dance about how ebay is useless, hopeless, (fill in the blank), when they really have no idea how some things work.
I find this to be the complete opposite of being helpful, and really, quite shameful. Maybe some that do this have an ulterior motive -- shorting the stock maybe...