eBay

eleetcomputer · ‎02-03-2019

Hello Everyone,

I want to thank everyone in advance for any help or suggestions you might have as this situation is MAJOR and has me literally SICK! I recently started selling some high valued items in the past month. Mainly high end computer components. I have been an eBay member for about 7-8 years. Anyway, I listed my Rolex Yachtmaster a couple weeks ago. Attached are all of the pictures that were included in the listing along with extras. I sent the package via FedEx, Insured for the sale amount, as well as Adult Signature. Here is the MAJOR problem. The Buyer is claiming it is a counterfeit Rolex and requested a return. I looked at the tracking info and saw it was delivered and signed for by someone other than the buyer. I had promptly replied to him, baffled yet polite, and asked if the person who signed for it was a room mate, family member, mail room, etc. I asked the buyer to send pictures of everything that he received, shipping container, watch box, certificates, tags, etc. So that I could see the box and if it appeared to be tampered with. If it was tampered with, I would be able to see in the photos of the shipping packaging since I used special tape. I never received a reply from the buyer. All that was sent were these 3 photos when he first requested the return. I attempted to contact him twice thru eBay. I also tried to call his cellphone and even looked him up on facebook so I could try to get ahold of him. No contact was made. I even called eBay and inquired about what I should do because what he was claiming, wasn't what I shipped him. eBay informed me to wait until a case was opened! They offered no other resolution other than to accept the return and refund him. Of course, I'm not going to accept the return and refund him and get back a fake watch when he was shipped a genuine Rolex. Yesterday, the Buyer opened a case against me stating that the watch "doesn't seem authentic". I had contacted the high value claims dept. after they emailed me stating they were going to refund him and they stated the best thing to do is accept the return and then open a case against the buyer if he does not send back the original item. I have never had a problem on eBay until now. I don't know if the Buyer is attempting to fraudulently return the watch and get his money back, or if the package was tampered with and the item was replaced with a different item. I find it HIGHLY unlikely for FedEx to do something like that with as many cameras there are in these places. I also find it EXTREMELY unlikely that FedEx would have a counterfeit Rolex laying around to swap out the real one. In being professional, I didn't want to come right out and accuse the buyer of attempting to scam me, hence why I asked for photos of the packaging. So at this point, I contacted eBay again and asked for a return shipping label to be issued via eBay since I couldn't send a label because it is now an open case.

I have since removed all of my items for sale since it appears to be very easy for buyers to open cases against sellers and get their stuff for free, especially when they see the seller just started listing things and isn't a power seller or a big store. The horror stories that I've been reading on these forums is scary. What does a seller due to protect him or herself? Am I handling this the proper way? Any tips and advice would be greatly appreciated. Thank again.

FAKE WATCH - BUYER PHOTOFAKE WATCH - BUYER PHOTOFAKE WATCH - BUYER PHOTO

GENUINE ROLEX - WHAT I SHIPPEDGENUINE ROLEX - WHAT I SHIPPED

tellmemama · ‎02-26-2019

But for now, I think it is the best to take the loss. The loss of the item. Not the item and the money, as some people think.

In the OP's case, exactly how is he NOT out both the money and the item? I agree he should only be entitled to one or the other but soon he will have neither. The buyer now has his real watch in addition to getting back every penny from the OP one way or another. The OP has a Canal Street fake which can never be resold for the true value of his original item.

One of the parties in this sale is getting a bonanza. And it ain't the OP.

Joe

gamersbaystore · ‎02-26-2019

Well, my friend who's sold millions of dollars of video games and consoles on ebay would disagree with you. He uses video to document returns all the time, has been for over a decade.

ittybitnot · ‎02-26-2019

Hello everyone. I have some terrible news. After being told by several ebay reps during the process that this was a fraudulent return and they ruled in my favor, their swat team ended up over turning the decision.

I am so sorry to hear this news. Please review the list in message 90 here.

In a sense I find it ironic that ebay now basically owns this watch (?) Maybe ebay can 'work it out with their buyer' to get it back after they refund the crook from their own proceeds, and tell themselves it is just part of doing business on the net.

ittybitnot · ‎02-26-2019

One of the parties in this sale is getting a bonanza. And it ain't the OP.

I was under the impression that the OP DOES have the money. His PayPal account is in the negative, but he has the funds someplace else. He has the fake watch.

The scammer has the real watch and a refund from eBay.

rschissler · ‎02-26-2019

@gamersbaystore wrote:
Well, my friend who's sold millions of dollars of video games and consoles on ebay would disagree with you. He uses video to document returns all the time, has been for over a decade.

But, has ebay ever decided a return case in his favor, because of the video?

twinkling.smile · ‎02-26-2019

@cashvaluerecovery2011 wrote:
Are you really suggesting the OP give the money back so that the theft can come to complete fruition? Or did I read that wrong?

What causes the negative balance for the seller?

sharingtheland · ‎02-26-2019

itty, I don't remember, way back in the beginning of this thread, if OP said ebay would recoup that "courtesy" refund by taking it from him. Which is why he drained his paypal account. Or something like that.

Did ebay issue a refund to the buyer? Or is ebay still waiting for OP to issue it? I should reread all of this ...

Sherry

=^.^= =^.^=
( ) ( )
" " =^.^= " "

twinkling.smile · ‎02-26-2019

@tellmemama wrote:
But for now, I think it is the best to take the loss. The loss of the item. Not the item and the money, as some people think.

In the OP's case, exactly how is he NOT out both the money and the item? I agree he should only be entitled to one or the other but soon he will have neither. The buyer now has his real watch in addition to getting back every penny from the OP one way or another. The OP has a Canal Street fake which can never be resold for the true value of his original item.

One of the parties in this sale is getting a bonanza. And it ain't the OP.

Yes, only the item. Compare it to the situation before the purchase was made and paid.

The seller had a watch and now not anymore.

ittybitnot · ‎02-26-2019

Or is ebay still waiting for OP to issue it?

I don't think under the MBG a "buyer" has to wait for the seller to "volunteer" for any refund. The OPs account is in the negative for the amount owed to eBay who paid off the crook who basically stole the rolex and shipped back a fake.