02-12-2024 11:47 AM
I’m trying to open some “solds” on listings so I can look at condition and read the descriptions of what is included so I can fairly price my item. I can no longer see others’ sold listings. Is this a new “feature” or have I hit a setting accidentally that made this disappear?
02-12-2024 11:56 AM
I suppose first off it depends on how old of a 'Sold' listing you are looking at, and/or if it was fully 'ended' or is an active item that is just out-of-stock (OoS).
Ended ones, but ended less than 90 days (roughly) ago, you might see the below, where they give you someone else's similar listing, but you can still click View Original Listing.
Older than that, they are just gone.
02-12-2024 12:00 PM
Thanks for reaching out. I am trying to look at anything at all from last week, last month, even yesterday. Absolutely unable to open anyone else’s “Solds”. I hope it’s just a glitch.
02-12-2024 12:00 PM
02-12-2024 12:01 PM
Doesn’t work there either. Tried to open a couple of things there too.
02-12-2024 12:08 PM
@d.clawed wrote:Doesn’t work there either. Tried to open a couple of things there too.
^^^ Terapeak is working for me. (Also, the 'View original listing' button that @rosszonebricks mentioned works for me.)
What are the search words you're using in Terapeak?
02-12-2024 12:15 PM
Thank you for checking! I am trying to look up a Dept 56 Sledding Hill. Just wanting to look at some pictures of what others have included and their price points. I’ve tried it on the full website, on the ap, in Terapeak, off Terapeak. I am locked out and it’s kind of freaking me out. This is such a vital part of listing and setting your prices. Maybe I’m in a Test Zone”. Ugh.
02-12-2024 12:59 PM
When you say "locked out", do you mean you can't see the "View Orig listing" button doesn't work, isn't there or what?
If you can't see it, try closing browser......checking to see if it's updated and then reopening........
02-12-2024 01:22 PM
I can see the “See Original Item” button (first picture), but then when I click on it I get nothing (second picture). I’m very nervous this is a beta test.
02-12-2024 01:28 PM
Picture two.
02-12-2024 01:45 PM
@d.clawed that looks like the app, are you able to still view the original listing on a desktop or using a mobile browser instead of hte app?
There have been a lot of recent bugs reported with the app so I think it's probably more likely a glitch than a beta test but it's hard to say.
02-12-2024 01:45 PM
I am adding to this thread because I am having the same problem. Can only see the listing, but can't actually open it to look at anything. Same goes for Terapeak - you can't open any of the links to listings.
02-12-2024 01:54 PM
@d.clawed I can confirm I'm able to replicate the issue in the Android app, version 6.145.2.1.
The link is there, but when you tap it, that whole section just disappears.
I can also confirm that I am still able to navigate to this seller's sold items, select that specific item, and view the original listing on a desktop browser.
I'd suggest doing that as a work around for now.
devon@ebay kyle@ebay elizabeth@ebay can you report this to the correct department please?
02-12-2024 02:21 PM
I have the same problem. I'm always scratching my head when people on here go into big descriptions about sold items on a post. I can't see them so I have no idea what they are talking about, or how they can see them. I get a message that says it was sold and no longer available to view, even if it was only a day or so old.
02-12-2024 02:59 PM
Thanks for the idea. I went to my desktop (that I never use) and yes, I can still see solds details. Won’t help me when researching in the field! Good to know I don’t have some kind of “account-based” restriction.