@holidayshopper201 wrote:
@vintagequeennyc wrote:
Wow. You come across as vindictive and petty. People make mistakes. Just because a seller only has a ‘few dozen items’ listed doesn’t mean they’re trying to scam you. You have no idea what other responsibilities this person has in their life or what they may have going on that caused them to space out and not realize they no longer had this item.
Buyers like you are what’s making eBay unbearable for sellers. I’ve ordered online from major retailers and had my order cancelled after I paid because an item was out of stock. IT HAPPENS. You’d have no option to leave those businesses ‘negative’ feedback but here you wield it as a weapon of destruction and pettiness. It’s that mentality among buyers that festers here and has become an infection.
Seriously. Just get over it. I am sure that if you had made the same mistake as the seller you would hope for some level of gracefulness from the buyer. At the end of the day, it’s just STUFF. You didn’t lose any money. Maybe you were inconvenienced a little but certainly not worth this level of vitriol.
I think you're wrong. I'm one of the most easy going buyers (and sellers) you'd ever come across.
Communication is part of the transaction. Good customer service always ends with positive feedback from me even if the transaction has gone awry for whatever reason. The feedback I've left reflects that fact. And star dinging back when that was a thing? Never. I leave five stars or none at all.
I've actually told sellers to process cancellations as "buyer requested" when they messaged me ahead of time. It has happened a few times, and I've left them glowing positive feedback. Yes, we're all human. But there's that whole communication thing this time.
That said, personally, I would make an effort to communicate with the buyer before refunding. As a seller, I take my cues from my own buyer expectations. But I sure don't look at a negative as the end of the world, or as you said, "a weapon of destruction."
@holidayshopper201 wrote:
I think you're wrong. I'm one of the most easy going buyers (and sellers) you'd ever come across.
Communication is part of the transaction. Good customer service always ends with positive feedback from me even if the transaction has gone awry for whatever reason. The feedback I've left reflects that fact. And star dinging back when that was a thing? Never. I leave five stars or none at all.
I've actually told sellers to process cancellations as "buyer requested" when they messaged me ahead of time. It has happened a few times, and I've left them glowing positive feedback. Yes, we're all human. But there's that whole communication thing this time.
That said, personally, I would make an effort to communicate with the buyer before refunding. As a seller, I take my cues from my own buyer expectations. But I sure don't look at a negative as the end of the world, or as you said, "a weapon of destruction."
But you said in an earlier message she DID send you a message before canceling and refunding. So which is it? Maybe she wasn’t super apologetic or groveling in her message, but she did send you one. She communicated with you. So really where’s the harm here? Honestly just not seeing it.
This whole ‘out of stock’ thing is WAY overemphasized and punished on eBay when it is a VERY regular occurrence at EVERY major online retailer. I shop on the Big A a lot and this has happened to me multiple times in the past month. I got a computer generated message and a refund. That’s it. Why do you expect the seller to do more than that? Because they’re running a small home side hustle? You hold them to a different and higher standard than the major retailers? Does The Big A need to send me a hand written apology note when I pay for an item that’s out of stock?? NO. It’s just ridiculous. We’re all adults here. Life goes on. There are WAY more important issues to be focusing on. And maybe the seller had other pressing issues and at least had the courtesy to send you a message at all. Maybe they’re in the middle of moving. Maybe they have a sick parent. Maybe they have five kids. I would think, if anything, you would hold them to a more forgiving standard than a major retailer.
I think this whole ‘out of stock’ issue is so overblown here and should only be a issue with the big box sellers who are the biggest culprits and cancel orders very frequently. I’m talking about the sellers with 20k+ listings with one stock photo who have items listed that they don’t have in stock and are constantly canceling. These are the sellers who give eBay a bad name yet are the only ones eBay protects. The stay at home or working mother selling a few things for extra cash and misplaced one is not the enemy here and not the ones ruining this site.
