mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@rseuqinh wrote:
@mam98031 wrote:The buyer can call in during that time and have eBay close the return and the seller gets a defect.
The seller does NOT get a Defect if the buyer contacts Ebay and has the Return closed.
You're probably right, the seller won't get a Case Closed without Seller Resolution defect when the buyer calls in to ask eBay to close the case.
@mam98031 wrote:The seller can call eBay have them place it on hold but then you lose the ability to refund anything but the original price as the only option would be to do a full refund at that point.
I've never had this happen or talked to a seller that had this happen, so I don't know about the refund amount, sorry.
It's OK no need to apologise, you didn't know that eBay will issue a full refund when the seller calls to ask eBay to put the case on hold.
Passive aggressive much? But you are right, I don't have any need to "apologise [apologize]", thank you for acknowledging that.
@gurlcat wrote:
@spreadlovelikefire wrote:Yep, this is much worse than what I've experienced due to the fact there was no acceptance scan until recently. Makes zero sense. This is AI at its finest. This is the direction the returns are headed. I was shocked the first time it happened to me, the second time (not so much), the third time (you get the idea). Now the system is going haywire. This is what happens when we have AI running everything. I have a feeling this is just the beginning of this type of thing. It creates so much more unnecessary work for sellers and creates unrealistic expectations for buyers.
And I suppose it's not very helpful having someone relentlessly telling you it's the normal procedure, when you know dang well it's new, different, and ridiculous.
Can we please stop this. If the item had been mailed back within the time frame offered to the buyer and it got stuck somewhere along the way. The seller would be responsible as I've previously described.
With what happened to this seller that saved them from that is that the buyer waited a ridiculous amount of time to ship the item back.
@spreadlovelikefire wrote:All 3 of mine were not stuck anywhere, they had scans every single day. 7 days does not indicate it is stuck somewhere. Per the OP's screen shots, this is exactly how mine appear. Everyone is allowed an opinion. I'm just letting the OP know what has happened to me. I'm a very seasoned and long time seller. I also sell full time and deal with countless returns every year. I sell in a high return category, clothing. I'm very aware of the process and have dealt with it almost daily. Has this actually happened to you? Because if it had then I don't think you would be doubling down on this being normal process. I have an anchor store so I can call and talk to CSR's at any point I want. I have been told by several of them that this is a new development. I have talked to managers who confirmed the same thing. I understand that the CSR's are hit and miss, however, this is the concierge, not calling into a 3rd party call center. You will start seeing more and more posts on the boards about the return process, I promise.
OK, I didn't question your experience nor does it really play any part of what I actually said. Your description of your experience is NOT what I was speaking to, so you may want to revisit my posts. I was specifically speaking to those sellers that have a buyer that did ship the item back within the appropriate time from on the Return but the package got stuck or lost and did not make it to the seller within the time frame in which the Return was suppose to be handled.
@mynewfindstore wrote:This is sad to hear....it's the first time this scenario has happened to me and it's been stressful. The item is still not here. The tracking says it's arriving late. Do you refund in these cases? I just want to offer another item since the buyer is so late with sending it back.
Your situation is a bit different. Your buyer took and extended amount of time to send the item back which makes the INAD they filed not covered any longer by the MBG. Not the same as this seller.
In your case, if it were my claim to process, I would file for a Trace on the package if it was shipped USPS. When the item finally does arrive, I would refund the buyer for the product but I would deduct for the return shipping and any non recoverable fees. And I would make sure the buyer was on my BBL.
@mynewfindstore wrote:This return I am dealing with was not an INAD return....it was a return due to fit. I am not a huge seller who can take returns any time buyers feel like it. Timeframes should be respected. She does not deserve a refund but I would offer an exchange.
Thank you, I knew that, but for some reason said it was an INAD. Since you offer Free Returns, it doesn't make any difference in what transpired on the return, but you are right. I did mis-state that. Sorry.
I don't disagree with you about timeframes nor does Ebay. You are in the clear here. If you don't want to refund the buyer or if you don't want to offer an exchange, Ebay is not going to force you to do that.
You are the one that brought up you were going to offer an exchange to the buyer, the buyer didn't ask for one. We had a couple posts about that and if it were me, I would not offer the exchange as I would then be out another shipping cost to send out the replacement. I simply wouldn't do that.
I believe I share with you as to how I'd handle it. If I got the item back and it was OK, I would refund the buyer less the shipping for the return and any non refundable Ebay fees. Certainly you don't have to do that, it is just what I would do.
How much was this item? I don't remember if you posted it or not or if I just overlooked that info.
IMHO you have spent far too much time on this one return. I'm NOT blaming you, I'm just saying this one transaction has taken up far too much of your time. I simply would not increase that and my losses by sending a replacement.
@suwonl_0 wrote:Most businesses are willing to refund, replace, or repair a defective product. The company may ask for a few details about your purchase, such as when and where you bought it or your order number.
Most of the Ebay sellers can't compete with businesses that are able to do all that. The majority of Ebay's sellers are working out of their own homes and a whole lot of us we are the only employee. We simply can't compete with chain stores or many retail outlets. Most don't manufacture what they sell either.
As for returns and refunds. Ebay has a generous policy for buyer to make shopping here safer for them.
@mam98031 wrote:
@mynewfindstore wrote:This return I am dealing with was not an INAD return....it was a return due to fit. I am not a huge seller who can take returns any time buyers feel like it. Timeframes should be respected. She does not deserve a refund but I would offer an exchange.
Thank you, I knew that, but for some reason said it was an INAD. Since you offer Free Returns, it doesn't make any difference in what transpired on the return, but you are right. I did mis-state that. Sorry.
I don't disagree with you about timeframes nor does Ebay. You are in the clear here. If you don't want to refund the buyer or if you don't want to offer an exchange, Ebay is not going to force you to do that.
You are the one that brought up you were going to offer an exchange to the buyer, the buyer didn't ask for one. We had a couple posts about that and if it were me, I would not offer the exchange as I would then be out another shipping cost to send out the replacement. I simply wouldn't do that.
I believe I share with you as to how I'd handle it. If I got the item back and it was OK, I would refund the buyer less the shipping for the return and any non refundable Ebay fees. Certainly you don't have to do that, it is just what I would do.
How much was this item? I don't remember if you posted it or not or if I just overlooked that info.
IMHO you have spent far too much time on this one return. I'm NOT blaming you, I'm just saying this one transaction has taken up far too much of your time. I simply would not increase that and my losses by sending a replacement.
So it appears how I'd handle it posing as @mynewfindstore with you offer free Returns
using your own words I would refund the buyer less the shipping for the return to renege on the free return shipping.
