eBay

mynewfindstore · ‎06-22-2024

I have a return that did not get shipped back before the deadline of June 18. On that day, I received an eBay message to refund the buyer! It would usually close automatically but this one did not. I contacted customer service THREE times and they said they would close it.....it is still open! The only option now is to refund. The tracking shows no movement. Where can I get real help on this? It says to respond to the return buy June 24....then what? I get a defect and money taken from me with no item back?? eBay for Business on Facebook is not there anymore and I can't find where they moved to....was going to go wherever they went. Very frustrated!

spreadlovelikefire · ‎07-04-2024

Again, all 3 of my cases the return was shipped back within the appropriate time frame on the return but the packages did not get stuck anywhere. They all had very clear scans every day. Yet, since eBay has implicated AI in their system, the system is sending out notifications saying you must refund within 3 days because the item has been delivered. When the items have not been delivered. Again, none were stuck anywhere. You told me that it wasn't AI, that this is how eBay has always done it. This is why I gave my credentials because you would think I would have experienced this at some point over the last 13 years of selling full time in a very high return rate category. But alas, I have not. I have only experienced this in the last 3 months. And I'm not the only one. You told me I was wrong about my experiences. You are the one who did that. So I felt the need to show and prove that I was knowledgeable about the system. Yet you are still doubling down on this. It's bizarre at this point. I'm assuming, yet again, that you do not deal with a lot of returns or haven't in the last 3 months to be giving advice on this?

mynewfindstore · ‎07-04-2024

I will report what I see when the item is delivered. I don't want to refund....hopefully I won't be forced to!

mam98031 · ‎07-04-2024

@ise710 wrote:
@mam98031 wrote:
@mynewfindstore wrote:
This return I am dealing with was not an INAD return....it was a return due to fit. I am not a huge seller who can take returns any time buyers feel like it. Timeframes should be respected. She does not deserve a refund but I would offer an exchange.
Thank you, I knew that, but for some reason said it was an INAD. Since you offer Free Returns, it doesn't make any difference in what transpired on the return, but you are right. I did mis-state that. Sorry.

I don't disagree with you about timeframes nor does Ebay. You are in the clear here. If you don't want to refund the buyer or if you don't want to offer an exchange, Ebay is not going to force you to do that.

You are the one that brought up you were going to offer an exchange to the buyer, the buyer didn't ask for one. We had a couple posts about that and if it were me, I would not offer the exchange as I would then be out another shipping cost to send out the replacement. I simply wouldn't do that.

I believe I share with you as to how I'd handle it. If I got the item back and it was OK, I would refund the buyer less the shipping for the return and any non refundable Ebay fees. Certainly you don't have to do that, it is just what I would do.

How much was this item? I don't remember if you posted it or not or if I just overlooked that info.

IMHO you have spent far too much time on this one return. I'm NOT blaming you, I'm just saying this one transaction has taken up far too much of your time. I simply would not increase that and my losses by sending a replacement.
So it appears how I'd handle it posing as @mynewfindstore with you offer free Returns

using your own words I would refund the buyer less the shipping for the return to renege on the free return shipping.

@ise710

I think you overlooked some important information about the return in question. The buyer took WAY WAY too long to actually ship the item back [30+ days]. They opened their Return within the correct window and the seller was more than willing to process their return. The seller sent the buyer the label too. The buyer sat on returning the item for 30 days, way outside the window they were suppose to and outside the window in which Ebay covers buyers in the MBG.

Sellers have at least some rights. Ebay confirmed for the seller that the buyer was no longer covered by the MBG. So in a case like this, the seller would not even have to refund the item if it were ever to arrive back as Ebay would not force the seller to do so. At least with what I suggested, the buyer gets some of their money back.

It is helpful if you have all the facts in can result in a different opinion.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

mynewfindstore · ‎07-05-2024

So I got the item back today and it looks fine, tag still on. Nothing new as far as messages go from eBay....just the updated tracking when you click on it. I am just going to wait for a bit and see what happens before I do anything. I don't have time to do anything today anyway....lots of other stuff going on here besides selling!

mam98031 · ‎07-05-2024

@mynewfindstore wrote:
So I got the item back today and it looks fine, tag still on. Nothing new as far as messages go from eBay....just the updated tracking when you click on it. I am just going to wait for a bit and see what happens before I do anything. I don't have time to do anything today anyway....lots of other stuff going on here besides selling!

@mynewfindstore

You already know Ebay isn't going to force you to refund because the buyer waited way too long. So what are you waiting for? Why not just refund your buyer for the Product, but not the shipping to and from and any non refundable fees?

I know you have gone back and forth if you are going to refund or you aren't and just keep the buyers money and have the product too. And yes at this point that is completely up to you. Either way works for Ebay.

It is the same thing some buyers do when they file Chargebacks and they get to keep the product and get their money back too. We all see that as unfair to the seller.

Still your choice.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

gurlcat · ‎07-06-2024

Not only is it up to you to decide what to do with this buyer; it is your choice as to whether you report back to us what you decided to do. That is none of our business, as you have already provided AMPLE follow-through with the questions raised in your original post.

Why didn't this return close by itself like it normally would? -Still unclear, but you tried every possible way to find out.
Would you be forced to refund so long after the buyer's deadline to ship? No.
Would you receive a defect for no resolution? No.

Thank you for taking so much time out of your already challenging life to share all the (pertinent) updates in this fascinating case with us. That's way above and beyond how most freak-out posts proceed, lol.

mynewfindstore · ‎07-06-2024

Thanks....I do really wish we knew the answer as to why the return did not close on its own. Guess I just have to chalk it up to another one of those things that happens to make life difficult! lol

thrifting4therapy · ‎01-16-2025

I just posted the same question. My suspicion was the buyer was hoping I would not want the return as the shipping was pricy. They had no intention of returning it. I am just not sure how it shows up in tracking and then nothing. I even wonder what they shipped! Hoping to get the item soon. I way underpriced it for this much grief.

zgnisaer · ‎01-16-2025

@thrifting4therapy wrote:
I just posted the same question. My suspicion was the buyer was hoping I would not want the return as the shipping was pricy. They had no intention of returning it. I am just not sure how it shows up in tracking and then nothing. I even wonder what they shipped! Hoping to get the item soon. I way underpriced it for this much grief.

Unfortunately @thrifting4therapy you posted in another area where almost no one here can respond, and where many answers are wrong. When a buyer gets a scan on an eBay-issued return label, it is considered delivered after 14 days, whether or not tracking shows any further movement. If you don't refund, eBay will.

kh-shakhib · ‎01-16-2025

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.