albertabrightalberta
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@mam98031 wrote:This is just all kinds of odd. The first pic shows it was delivered to you and the second clearly shows it is still in transit.
I think what you're seeing is the original "delivered" to the buyer indication. It's not showing the return back to the seller.
EDIT: Nope, that's not correct. It is the tracking number for the return! Weird!
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9302220585600182493407
This is exactly what I was talking about. This is what it shows for me also when the buyer ships the item back, it gets a scan, but it isn't delivered fast enough.
What Ebay shows as tracking can be different than what the carrier shows, but usually not like what we are seeing on your claim. That is unusual.
Ebay automatically sends that out and says you have to deliver.
Do you mean Refund instead of "delivery"?
If you notice in the first picture, the item still shows in transit also, eBay just says it is delivered.
I don't see where it says it is in transit. Are you referring to the bar chart where in about the middle it shows Delivered? The balance of the bar chart is referring to the Refund. That bar chart is suppose to give you a visual on the progress of the Return. But I don't know where they got the info on your return to show delivery.
This is a new development and I've had it happen to me 3 times in the last couple of months.
I've never seen this before, but Ebay changes stuff all the time and it is simply impossible to keep up with them.
It has nothing to do with the date the buyer ships it back by. It has to do with eBay projection of when it should be delivered after the first return scan.
There are always ETAs on packages, but an ETA doesn't = Delivery. So I'm simply unsure of what that line actually means.
If it isn't delivered within that time frame (7 days) then you are forced to refund within 3 days of that even if you have not received the item back.
Oh, I must have missed where you said you were forced to refund, my bad.
It is becoming a problem because sellers are unable to inspect the item prior to refunding.
The packages normally arrive back to the seller. So this is not likely some huge issue for most sellers with Returns. I certainly does happen that the package is in transit and gets held up. Carriers are having all kinds of problems delivering on time.
The buyer can call in during that time and have eBay close the return and the seller gets a defect.
The seller does NOT get a Defect if the buyer contacts Ebay and has the Return closed.
The seller can call eBay have them place it on hold but then you lose the ability to refund anything but the original price as the only option would be to do a full refund at that point.
I've never had this happen or talked to a seller that had this happen, so I don't know about the refund amount, sorry.
@albertabrightalberta wrote:
@mam98031 wrote:This is just all kinds of odd. The first pic shows it was delivered to you and the second clearly shows it is still in transit.
I think what you're seeing is the original "delivered" to the buyer indication. It's not showing the return back to the seller.
EDIT: Nope, that's not correct. It is the tracking number for the return! Weird!
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9302220585600182493407
IDK, the tracking shows the package was given to the carrier and scanned in some 34 days after the label was issued to the buyer.
This seller is just getting put through the Ebay hoops. I don't know how they resolve this without having to contact Ebay again to see what is really going on and what her rights are as a seller.
Looks like the package still has only an acceptance scan in Dallas, but that doesn't mean it hasn't actually moved, nor that it couldn't really arrive wherever your address is tomorrow, as it shows estimated.
So who knows when, even if it will arrive, and/or what you'll find when you open it. -By the way have you had any message interactions with this buyer at any point? I remember you said they've received recent feedbacks (although they could easily be for transactions that occurred before their account was suspended) ... but you also mentioned that they had SOLD a few items. I just did an Advanced search by seller name, and could not find anything at all, not even sold listings. I'm not sure if those would normally show for a closed account or even a temporarily suspended account, but it's interesting.
So, let's say the package does arrive tomorrow or whenever, and you open it to find the dress in the same condition you sent it. -We could also "what if" about other scenarios but let's start with the most innocent one. I'm sure most people would tell you "okay that's it, you need to issue their refund regardless of how long it took to get the item back or what policies were violated" -and I would not even disagree with that. However, just me, but if I were this deep into a freaky return, I wouldn't be so QUICK to refund, nor would I feel this buyer deserved the utmost courtesy of quickness, considering they sure didn't treat you that way.
What I would be really curious to see is if/how eBay software reacts to the Delivered scan. -Normally you would get a message telling you to inspect the item and issue a refund. But it already did that back on the 18th, right? So will it do anything NEW? Another email? Any change in the Return details?
And I tell ya, nobody is going to like this but again I'm just talking about ME -my curiosity would probably outweigh my fear of a defect, because I have zero so I could afford to get one. I might literally refrain from issuing the refund just to see what the buyer has to do to get it. Alternatively, I might contact eBay again, but this time via the Facebook route, which I can't recall if anyone has recommended yet, but it is usually better than phone or chat contact. It is still in the realm of possibility that eBay will refund this buyer out of THEIR own pocket, not yours, because of how badly they botched this thing.
@mynewfindstore wrote:I've had no communications with this buyer since the return was supposedly "delivered". BUT, today, I did contact eBay on Facebook and received this reply:
Due to the return timing out, it's no longer covered through the eBay Money Back Guarantee, which means we can't manually close it, but this also means that the buyer can't ask eBay to step in. So any refund would be up to you, though we do encourage issuing a refund if you receive the item back. With us not being able to step in, this also helps prevent receiving any defect for Case Closed without Seller Resolution from a case action.
I also asked if I could offer and exchange instead of a refund, assuming I get the original item back in the same condition. He said I could do that. We shall see! I told him if somehow I did get a defect, I was going to reference this chat!
Well that is some good news. So you are safe to just wait for the return to arrive.
Why would you want to do an exchange? Then you have to pay for shipping again to the buyer which just increases the amount out of pocket on this transaction. I'm just curious, it is nothing more than that.
@mynewfindstore wrote:I think timing out must mean that there is no option for the buyer to ask eBay to step in. Guess I will see what message I get when the item gets here....
NO, timing out means the buyer did not respond within the time they were suppose to and Ebay closes the case in favor of the seller due to the buyer's lack of action.
