Refusing a refund

[teestech1]

Hi eBay community. I recently listed a faulty phone on eBay and put in the description that it was faulty. It was working ok when I sent it out but when the buyer received  it said that it was unable to activate. It was activated and set up when I sold it but had other problems which I knew of that I wrote in the description. However I did say it may have other faults hence I was selling as faulty. 

the buyer now wants a refund and return but I suspect the issue arised from the buyer trying to fix the issues that I listed and now they’ve come across another issue, they want a refund. 

What can I do? Thanks in advance!

[bonjourami]

"I would not accept return of phone as you had told them in description that it was faulty.  You did not try to hide anything when you listed it."

How do you know the phone wasnt damaged in shipping?

[teestech1]

As spares or repairs. EBay have now got back to me and I will post the reply now. 

[teestech1]

Looks like eBay have finally done something right. 

 

[bonjourami]

Well thats good, but dont be surprised if the buyer goes to his cc for a chargeback.

[teestech1]

I’m confused what’s a cc

[house*of*paws]

@teestech1 

CC = Credit Card

[teestech1]

Oh lol I’m sure eBay  can dispute that though.

[bonjourami]

Ebay does not get involved with cc chargebacks..it usually a slam dunk for the buyer.

[albertabrightalberta]

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@lakefor94 wrote:

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@albertabrightalberta wrote:

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@lakefor94 wrote:

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@teestech1 wrote:

That’s not fair at all. 

I believe she created a problem with the phone and now is trying to send it back. 

ebay should have some sort of seller protection. 

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It is the buyers that need protection from sellers like you selling their absolute junk.  

This type of selling hurts eBay's reputation for all sellers.

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IMO, your comment @lakefor94 is unfair. The OP was selling the phone as "for parts only" which is the correct way to sell a non-working item.

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@albertabrightalberta  imo, what is going to be unfair is the taste left in the buyer's mouth when these fly by night sellers get done jacking them around over a return. If they are not experienced eBay buyers, they don't come back.

The obvious newbie, irresponsible comments made by the OP throughout the thread indicates a bad buyer experience coming on. 

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I don't disagree with this. The OP listed the item incorrectly and to give the buyer a hard time is wrong, especially when the description stated that it's working! 

[albertabrightalberta]

Sorry. ^^^^ that post was made before I finished reading subsequent posts. 

I do hope @teestech1 is more accurate in future listings because I think he got lucky in this case. You CANNOT have a description that contradicts the item specifics. 

[tonyjones]

Having had to do several chargebacks I can tell you that they are NOT a slam dunk for the buyer.   Maybe it's different in the UK where the seller is based.

In the US.  eBay is considered the merchant (by the CC company) rather than the eBay seller.

If eBay does nothing, or accepts the chargeback buyer wins. 

All eBay needs to do is say "we disagree" nothing more. It's kicked back/recharged to the buyer and the only way the buyer can then prevail (as their issuer will not review pictures/etc) is to obtain at least one,  ideally two independent appraisals on official letterhead.

I have recently had to do through this process of obtaining appraisals when the merchant contested the chargeback.  They are not a slam dunk. 

[d-k_treasures]

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@bonjourami wrote:

Ebay does not get involved with cc chargebacks..it usually a slam dunk for the buyer.

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SUPPOSEDLY, as a part of  "seller protection" if you win a NAD on ebay, and they say the same thing in a CC chargeback, ebay should be paying if the chargeback is lost.

[tonyjones]

If you have previously won the NAD claim,  does eBay still charge you the $20 "chargeback fee" to defend the chargeback?   I've read some posts that a) they do b) they ask again for you to provide information for the CC chargeback when you've already provided it for the NAD.