Refusing a refund

[teestech1]

Hi eBay community. I recently listed a faulty phone on eBay and put in the description that it was faulty. It was working ok when I sent it out but when the buyer received  it said that it was unable to activate. It was activated and set up when I sold it but had other problems which I knew of that I wrote in the description. However I did say it may have other faults hence I was selling as faulty. 

the buyer now wants a refund and return but I suspect the issue arised from the buyer trying to fix the issues that I listed and now they’ve come across another issue, they want a refund. 

What can I do? Thanks in advance!

[kabilab]

taah,

If you desire to be successful in business, drop the word FAIR from your vocabulary. Next, do not communicate in diametrically opposed verbiage. An item is either faulty or is working OK; both can not simultaneously exist. Finally, your opinion, concerning the buyer, is assumptive. Viewing another's opinion objectively, opens a situation to a clearer perspective.

[tonyjones]

@lakefor94 

you can provide clear feedback without getting personal.    

[616gooddeals]

I would not accept return of phone as you had told them in description that it was faulty.  You did not try to hide anything when you listed it.   The buyer may have cause more damage to it trying to fix.  They took a chance and it didn't work out.  Not your fault.  

[d-k_treasures]

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@616gooddeals wrote:

I would not accept return of phone as you had told them in description that it was faulty.  You did not try to hide anything when you listed it.   The buyer may have cause more damage to it trying to fix.  They took a chance and it didn't work out.  Not your fault.  

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If the OP followed your advice, the seller would refund regardless and the buyer would keep the phone.

[d-k_treasures]

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@lakefor94 wrote:

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@teestech1 wrote:

That’s not fair at all. 

I believe she created a problem with the phone and now is trying to send it back. 

ebay should have some sort of seller protection. 

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It is the buyers that need protection from sellers like you selling their absolute junk.  

This type of selling hurts eBay's reputation for all sellers.

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Not everyone who repairs phones has a Partsphones R US in their home town ........

And "used junk" is what built this site. It is all of the new junk that will eventually cause it to fade away.

[tonyjones]

The bottom line here is that apparently eBay will back the buyer for a NAD case for not-working even when the item is listed as "for parts of repair" (which according to eBay means the seller should have no expectation of it working). 

This is depressing though knowing eBay one should probably not be surprised.

There are two trains of thought here,  the OPs which is basically commenting on how the above is **bleep** (I think it is also) and others who have learned the "don't list anything you can't afford to lose" rule of selling on eBay. where the seller just folds and accepts any return and moves on; "it's a cost of business".

I think the specifics of what was in the listing are not that important.     @kabilab says "An item is either faulty or is working OK".    The OP did not say he put in the listing that the item was working OK.    Read the OP again.

Bottom line,   "for parts or repair" means only as much as the buyer wants it to mean,  same as putting "as-is" in the description.    For the vast majority of buyers these signal something,  for a small minority it means nothing,  they'll still return and eBay won't do anything different than if you'd listed it as "used".

[tonyjones]

"(which according to eBay means the seller should have no expectation of it working). "

I meant to say BUYER (not seller) in the above.

[tvr-inc]

Did you list as "For Parts or Not working" or "USED" in the drop down. If "For Parts or Not working" and you listed under returns as "No Returns". you might have a case. If you picked "USED". You have to take the return.

If you list an item as used, even though you put defects in the listing. Or AS IS, or say no returns. The buyer still can apply for a return under Buyer Protection and INAD

[tonyjones]

@tvr-inc"Did you list as "For Parts or Not working" or "USED" in the drop down."

he already answered this,  message #4

[albertabrightalberta]

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@lakefor94 wrote:

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@teestech1 wrote:

That’s not fair at all. 

I believe she created a problem with the phone and now is trying to send it back. 

ebay should have some sort of seller protection. 

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It is the buyers that need protection from sellers like you selling their absolute junk.  

This type of selling hurts eBay's reputation for all sellers.

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IMO, your comment @lakefor94 is unfair. The OP was selling the phone as "for parts only" which is the correct way to sell a non-working item.

[albertabrightalberta]

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@tonyjones wrote:

I think the specifics of what was in the listing are not that important.     @kabilab says "An item is either faulty or is working OK".    The OP did not say he put in the listing that the item was working OK.    Read the OP again.

Bottom line,   "for parts or repair" means only as much as the buyer wants it to mean,  same as putting "as-is" in the description.    For the vast majority of buyers these signal something,  for a small minority it means nothing,  they'll still return and eBay won't do anything different than if you'd listed it as "used".

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Unfortunately, that's incorrect if you looked at the listing. 

Although the item was listed as "for parts or not working" the description does state "Phone works fine and is in great cosmetic condition but has been briefly tested and seems to have some sort of unknown network issue and has a small pixel on the screen (pictured). Battery health is 87%."

See screenshots from the listing. 

LISTED AS: 

DESCRIPTION: 

[tonyjones]

@albertabrightalberta  thanks for posting that.    

I have no idea how something can "be working fine" yet "not fully tested" and has "sort of unknown network issue".    @teestech1  I would not have said this. 

Regardless (to me) once it's labelled as "for parts or repair" in addition to "selling as faulty" the buyer doesn't have a right to a NAD claim.

I've sold electronic test equipment as "for parts or not working" and said "the unit powers on but I've not done any testing beyond basic power on; therefore item is sold as-is" and I'm sure this would not survive a NAD either.

[7606dennis]

If the buyer filed a NAD return request under the MBG, you must pay for the return shipping and refund upon receiving the returned item or you can choose to refund without requiring a return and save yourself the cost of the return postage.  Failure to do either will merely earn you a defect and put your ability to sell on eBay at risk.

[lakefor94]

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@albertabrightalberta wrote:

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@lakefor94 wrote:

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@teestech1 wrote:

That’s not fair at all. 

I believe she created a problem with the phone and now is trying to send it back. 

ebay should have some sort of seller protection. 

---

It is the buyers that need protection from sellers like you selling their absolute junk.  

This type of selling hurts eBay's reputation for all sellers.

---

IMO, your comment @lakefor94 is unfair. The OP was selling the phone as "for parts only" which is the correct way to sell a non-working item.

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@albertabrightalberta  imo, what is going to be unfair is the taste left in the buyer's mouth when these fly by night sellers get done jacking them around over a return. If they are not experienced eBay buyers, they don't come back.

The obvious newbie, irresponsible comments made by the OP throughout the thread indicates a bad buyer experience coming on. 

[house*of*paws]

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@tonyjones wrote:

The bottom line here is that apparently eBay will back the buyer for a NAD case for not-working even when the item is listed as "for parts of repair" (which according to eBay means the seller should have no expectation of it working). 

This is depressing though knowing eBay one should probably not be surprised.

There are two trains of thought here,  the OPs which is basically commenting on how the above is **bleep** (I think it is also) and others who have learned the "don't list anything you can't afford to lose" rule of selling on eBay. where the seller just folds and accepts any return and moves on; "it's a cost of business".

I think the specifics of what was in the listing are not that important.     @kabilab says "An item is either faulty or is working OK".    The OP did not say he put in the listing that the item was working OK.    Read the OP again.

Bottom line,   "for parts or repair" means only as much as the buyer wants it to mean,  same as putting "as-is" in the description.    For the vast majority of buyers these signal something,  for a small minority it means nothing,  they'll still return and eBay won't do anything different than if you'd listed it as "used".

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@tonyjones 

The OP didn't say in their post that the phone 'was working OK' ... BUT their listing said:

>>  Phone works fine and is in great cosmetic condition ...  <<