Refusing a refund

[teestech1]

Hi eBay community. I recently listed a faulty phone on eBay and put in the description that it was faulty. It was working ok when I sent it out but when the buyer received  it said that it was unable to activate. It was activated and set up when I sold it but had other problems which I knew of that I wrote in the description. However I did say it may have other faults hence I was selling as faulty. 

the buyer now wants a refund and return but I suspect the issue arised from the buyer trying to fix the issues that I listed and now they’ve come across another issue, they want a refund. 

What can I do? Thanks in advance!

[teestech1]

What do I can’t sell faulty stuff online anymore lol 😂. 

why should I accept a refund after someone messes up a phone. 

it seems like common sense but apparently some people don’t have that 

[soh.maryl]

Have you read eBay's Money Back Guarantee for buyers?

ALL sellers should read and understand it, preferably before they begin listing here.

ALL the buyer has to do is claim the item he received is not as described and you,the seller will be required to send him a prepaid return label and refund in full when you get it back.

Or, just refund and let the buyer keep it.

Funny, when you signed up to sell here, you certified that you had read and agreed to those terms.

[joseh1445]

Just take the return.  FYI.  If you are selling an item that has issues.  Put the following on the TITLE.  SELLING AS IS.  I reduced my returns to about 0 by doing what I am telling you.  Good luck on your selling journey.

[soh.maryl]

Glad "as is" has worked for you; however, if a buyer opens an NAD case, your "as is" statement means nothing to eBay in the face of the MBG.  

[tonyjones]

"Glad "as is" has worked for you; however, if a buyer opens an NAD case, your "as is" statement means nothing to eBay in the face of the MBG. "

I see many sellers in B&I category listing items as "used" and specifying "as-is.  I shake my head.     

However; In this case as far as I understand the item was listed as "for parts or not working".

For business and industrial eBay states:

• Used: The item was previously used. The item may have some signs of cosmetic wear, but it is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and a description of any imperfections
• For parts or not working: The item does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. See the seller's listing for full detail

[joseh1445]

@soh.maryl 

I understand what you are saying.  For me putting the following on the title reduce my returns to about 0.  "SELLING AS IS".  It makes people read my entire description.  And to be aware that there are issues with what I am selling.  As long as people understand what they are buying, buyer will not return it.

[lakefor94]

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@teestech1 wrote:

What do I can’t sell faulty stuff online anymore lol 😂. 

You are the one here whining about taking a return for selling junk.

why should I accept a refund after someone messes up a phone. 

You actually have no idea if the buyer messes up the phone. It was faulty when you sold it, remember?

You don't have to accept anything, eBay will do it for you.

it seems like common sense but apparently some people don’t have that 

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You have a lot to learn about online selling. So far you have expressed cluelessness.  

[miyasamaco]

I used to sell phones and it was great for the most part. However, I'd run into buyers who returned phones claiming they didn't work (when they did). I had someone wanting to return claiming "they really just needed the money" and it turned out they sold phone parts. Ebay loves and encourages scammers. Never sell something you can't afford to lose.

[tonyjones]

"So far you have expressed cluelessness.  "

@lakefor94 give it a break.  There is no need to attack someone personally.  There is no need to search for a reason to criticize the seller.

It's certainly an eye opener for me that items listed as "for parts or repair" can be subject to a NAD for not being working.     

[reallynicestamps]

For the record.

You can refuse to have the phone returned.

The buyer will keep the phone.

You can refuse to refund the buyer.

EBay will refund the buyer.

THEN.

EBay will take the refund from your Managed Payments funds that they are holding or if that is empty from the bank account they transfer your customer payments to.

That's why they demanded that you have a chequing account attached to your MP account.

EBay will give you a Defect on your selling account.

Defects can mean higher fees, restrictions on the number and value of your listings, or even a closed selling account.

Or you can accept the return, which you probably pay for, refund the buyer, and relist the phone with all its faults , old and new, and hope to get some return on the transaction.

Your choice.

[rabites-n-chocobos]

You need to learn about phones before you sell phones. It's a very complicated process. Is it blacklisted? Is it blacklisted on a more obscure network like Xfinty? I worked in IT for 20 years, and when I tried to sell a blacklisted phone, that was perfectly function-able...Ebay shut it down even though I tried to sell this phone as "parts not working".

Knowing what I know now, I could probably sell it, but I have no interest.

If you have a faulty phone to sell,  you need to understand exactly what your doing. It can be done, and it is being done...but I would just recommend to sell elsewhere,

[inhawaii]

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@teestech1 wrote:

What do I can’t sell faulty stuff online anymore lol 😂. 

why should I accept a refund after someone messes up a phone. 

it seems like common sense but apparently some people don’t have that 

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You're absolutely right.

You should REFUSE a return/refund.

Let's see how that works out for you.

[teestech1]

I’ve sold hundreds of phones on other platforms. 

I checked that the phone wasn’t blacklisted before selling it but could not work out what the network issue was. 

[soh.maryl]

Perhaps the "anywhere else" selling platform has different rules.

This is eBay.  If we want to list and sell on eBay, we need to play by eBay's rules.

[lakefor94]

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@tonyjones wrote:

"So far you have expressed cluelessness.  "

@lakefor94give it a break.  There is no need to attack someone personally.  There is no need to search for a reason to criticize the seller.

It's certainly an eye opener for me that items listed as "for parts or repair" can be subject to a NAD for not being working.     

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@tonyjones 

"It's certainly an eye opener for me that items listed as "for parts or repair" can be subject to a NAD for not being working." 

Really Tony? You have been around a long time. We all know anything can be NAD. 

From the OP

"it seems like common sense but apparently some people don’t have that" 

I have been around nearly as long as you. When a brand new seller tells me/us that we don't have any common sense, it is best to spell it out for them. Especially when they are providing a less than above standard selling service to eBay buyers. The fact remains that we see sellers here nearly every day providing less than a decent experience for a buyer. 

When they come on here as know-it-alls and are obviously clueless, it is a disservice to not provide tough feedback. They get it all here on just about every thread. Coddling, middle of the road and tough.