eBay

rocn-6211 · ‎03-17-2022

Finally got ahold of a representative about my listing for Uno cards (of all things) being pulled as counterfeit. Check this out:

I again ask why these were declared as counterfeit?

You are not able to provide proof that the item is authentic Ryan. Please make sure that you provide proof of merchandise such as receipt of the item Ryan.

Pxxxxxx Mxxx

Do I need to do this for each item I list on your site?

Yes Ryan. You can include the receipt on the listing photos.

Pxxxxxx Mxxx

Is there a place on the site for me to submit these proof of purchases?

There's no need to submit the proof of purchase to us, you'll just need to add it on the photos in our listings Ryan.

Pxxxxxx Mxxx

Funny how I never see pictures of receipts on other sellers listings....

Why have you not shut down all of my listings?

none of them have proof of purchases in the listing pictures

I understand that you might see similar listings active on site Ryan. I assure that we are looking for those listings and being reviewed by batch as well.

Pxxxxxx Mxxx

This will trigger as a warning Ryan. Please make sure that you update your active listings to prevent them from being removed.

Pxxxxxx Mxxx

I have placed detailed note on your account for reference to remove the strikes on your account so you can relist the item providing the proof of purchase Ryan.

Pxxxxxx Mxxx

Is this a new policy? Every item listed needs a proof of purchase in the listing?

Can you please direct me to that policy?

We require you to do this Ryan to prevent your listing to be removed since you the information you provided on the listing is not a proof the item is authentic. We removed this item to protect you and your buyers, because we believe it is likely to be counterfeit. To make this decision we consider the details you provided about your item, reports we receive from brands or members of the community, buyer feedback and the reasons buyers returned the item. Please do not relist this item.

Pxxxxxx Mxxx

I am asking for the reports received from brands or members of the community. I already know that buyer feedback was not an issue.

I wish to know specifically why my listing was removed.

Still waiting for the policy direct about proof of purchases in the listing pictures.

Are you still there?

.....This was my interaction with support. No specific reason given, except for a policy that apparently there is not a link to. What am I missing here? I am a new seller, less than sixty days. I have a hard time understanding what eBay is doing. I hear that eBay wants to get away from the small sellers, but how is one to become a large seller in this system. If I sell too many items too fast I am shut down. If I need assistance from eBay I can forget about any real service. Does anyone know of another marketplace that is supportive of small sellers?

pburn · ‎03-18-2022

@rosachs wrote:
@divwido wrote:
Is that person trying to memorize your name for some reason? That was almost painful to read, Ryan.
That reads more like an interaction with a bot than with a person. Or with a person not born/raised in the US, regardless of how well they know/use the language. Customs are customs, and it some countries, using the other person's name like that is considered a sign of respect.

-Bob.

I had a friend of a friend do a lengthy renovation when I bought my home. He repeatedly included my first name in our conversations, and I found it very endearing. He was probably a 1,000th generation American-born person. Similar to your suggestion that it's a sign of respect, I also found it to be a sign of connection or attentiveness, maybe.

espresso_warehouse · ‎03-18-2022

@luckythewinner wrote:

You do not think that is helpful, despite the fact that it seems to be exactly what is happening to the OP?

False. It has now been confirmed in the solution from an eBay employee. The OP was given bad information by CS. If you were a seller coming here to give other sellers good advice that would have occurred to you immediately.

espresso_warehouse · ‎03-18-2022

@pburn wrote:
@luckythewinner wrote:
You do not think that is helpful, despite the fact that it seems to be exactly what is happening to the OP?
Your post was indeed helpful to the OP. Helpfulness, however, is not always the goal of every person who responds. Some prefer to make sure every post (1) bashes eBay and (2) is critical and/or dismissive of other posters' comments as the two main criteria of a worthy reply. If a reply does not meet those two criteria, it's not worth posting.

Attacking the OP instead of attempting to answer the question is a strange hobby. It has now been confirmed in the solution. The OP was given bad advice by CS. Any seller would have known this immediately.

pburn · ‎03-18-2022

@espresso_warehouse wrote:
Attacking the OP instead of attempting to answer the question is a strange hobby. It has now been confirmed in the solution. The OP was given bad advice by CS. Any seller would have known this immediately.

The fallacy in that reply is that no one was attacking the OP, and luckythewinner was attempting to answer the question, and no one was defending the advice given by CS, and luckythewinner is indeed a seller.

But you're certainly correct that attacking other members' posts is a strange hobby--like including ROTFL and eye-rolling emojis in replies directed at another member who is doing nothing more than trying to get to the bottom of the OP's dilemma.

espresso_warehouse · ‎03-18-2022

@pburn wrote:
@espresso_warehouse wrote:
Attacking the OP instead of attempting to answer the question is a strange hobby. It has now been confirmed in the solution. The OP was given bad advice by CS. Any seller would have known this immediately.
The fallacy in that reply is that no one was attacking the OP, and luckythewinner was attempting to answer the question, and no one was defending the advice given by CS, and luckythewinner is indeed a seller.

But you're certainly correct that attacking other members' posts is a strange hobby--like including ROTFL and eye-rolling emojis in replies directed at another member who is doing nothing more than trying to get to the bottom of the OP's dilemma.

Those who don't sell may not have experience in dealing with CS seller support. Luckily an eBay employee confirmed that CS misspoke, as I said initially.

This is often the case.

The attempts to bait into further argument about this are tiresome.

rugerskick · ‎03-18-2022

This is the problem with VERO.

Ebay states the list may not be updated or complete.

In fact any seller can be VERO'd at any time, for any item.

Then we get punished because we have no ideaits coming. Ebay admits they have no idea but they dont get punished, they punish the sellers for it though.

rustydalmatian · ‎03-18-2022

Your reply should have been "I'm afraid I can't do that, Dave."

kiann13 · ‎12-19-2022

I also am having this issue. I have had an account with ebay for 9 years and over 500 items sold. Now they shut down my account unless I show receipts. I go to yard sales and sell stuff my children grow out of. I cant talk to anyone. No one responds to my emails. I'm getting so frustrated.