Payment Dispute Filed

[thebricktank]

Well I knew this day would come.  After several hundred successful sales, got my first payment dispute, for an order clearly delivered, evidently filed directly with buyer’s payment institution, reason provided  as “did not recognize transaction”.  Oddly, it was filed the day I left bulk positive buyer feedback, including for this buyer, which I do 30 days out.

eBay says I’m covered and to await further action, but I guess we shall see.  Maybe some kid used his parent’s card to purchase, who knows.  I blocked the buyer from further orders but anyone gone through this?  I suppose it comes with the territory.?

[djsgalaxy488]

Yes, I am going through the same thing as you are. Buyer is claiming he doesn't "recognize the transaction".  Just crazy!  He has the product!  I also spoke to eBay. I responded to what I had to respond to for the Dispute.  Now I just have to wait.  It says it could take 2-8 weeks mostly likely sooner. I am hoping for sooner. 

[dhbookds]

Could be a lost/stolen card........Ebay does cover it, as long as it was mailed to the address they supplied.....so will be no problem..........

[robbie31415]

Should be happy it's one of the reasons eBay can't blame the seller on.

Much rather that than INAD chargeback.

[dbfolks166mt]

     I have not had one of these in quite some time. When eBay first went to MP and Adyen was doing the financial processing there was a significant change in the way eBay purchases appeared on a card holders CC statement and a lot of buyers had difficulty in connecting the CC statement line to the eBay purchase. I had a rash of these for awhile but that has subsided considerably. 

     On the good side initially eBay used to require seller involvement for these type of disputes but in most cases they now handle these without having to involve the seller since they already have all the information they used to ask the seller for. These are generally one of the easier chargeback cases for the seller to win. As others mentioned it could be a case of CC or identity theft which eBay or the CC company should cover or it could be, due to delayed CC statement processing, the buyer simply forgot they made the purchase