40 Day Handling Time & Presale Policy

[valueaddedresource]

devon@ebay  kyle@ebay elizabeth@ebay  - the presale policy page has still not been updated to reflect the 40 day handling time that became an option last July, as Velvet previously said it would.

https://community.ebay.com/t5/Shipping/40-days-now-showing-on-handling-time-desktop-only/m-p/3305811... 

https://www.ebay.com/help/policies/listing-policies/presale-policy?id=4252 

Buyers and sellers are somewhat in limbo on this issue now - since the policy page still says presales must ship within 30 days, are listings with the 40 day handling time option violating that policy?

Thanks for any updates you can provide!

[wastingtime101]

I have another question on this one for the eBay team:

Policy page says "30 days" and whether it's updated to "40 days" or not, it would be helpful if eBay could change that page to clarify whether the presale policy is going by business days or calendar days.

Handling time is based on biz days.

[wastingtime101]

If you reached out on this last month devon@ebay & team, could you re-send the inquiry since there hasn't been an update yet? Thanks!

[wastingtime101]

Inquiring minds want to know kyle@ebay elizabeth@ebay  😁

[elizabeth@ebay]

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@valueaddedresource wrote:

devon@ebay  kyle@ebay elizabeth@ebay  - the presale policy page has still not been updated to reflect the 40 day handling time that became an option last July, as Velvet previously said it would.

https://community.ebay.com/t5/Shipping/40-days-now-showing-on-handling-time-desktop-only/m-p/3305811... 

https://www.ebay.com/help/policies/listing-policies/presale-policy?id=4252 

Buyers and sellers are somewhat in limbo on this issue now - since the policy page still says presales must ship within 30 days, are listings with the 40 day handling time option violating that policy?

Thanks for any updates you can provide!

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Hi @wastingtime101 and @valueaddedresource, we'll reach back out to that team, thank you. 

[wastingtime101]

We have our answer. Policy page has been updated to reflect presales must ship within 40 business days. It now aligns with handling times sellers can select. @valueaddedresource 

https://www.ebay.com/help/policies/listing-policies/presale-policy?id=4252

FYI elizabeth@ebay kyle@ebay devon@ebay 

[valueaddedresource]

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@wastingtime101 wrote:

We have our answer. Policy page has been updated to reflect presales must ship within 40 business days. It now aligns with handling times sellers can select. @valueaddedresource 

https://www.ebay.com/help/policies/listing-policies/presale-policy?id=4252

FYI elizabeth@ebay kyle@ebay devon@ebay 

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Thanks for the heads up @wastingtime101 ! So now we know when eBay says something will happen "in the near future" - give it at least a year. 😉