Negative feedback

[vickysvintagefinds]

Ebay request policy on removing negative feedback has an impact on sellers when the negative feedback is unwarranted by the buyer causing less volume traffic buyers. The buyer was not happy that the item was out of stock and received a full refund.  This unwarranted negative feedback removal was denied by EBay.

Also I encountered a buyer that used profanity words and taking a picture of trash on his floor and posting it as a negative feedback, also causing issues and less volume of EBay buyers traffic.  I already requested from EBay  removal of this negative feedback that is insulting and unprofessional and waiting for a response from EBay, I hope this doesn’t get denied.  Will keep you posted.

[jonathanbrightlight]

A buyer that did not receive the item they paid for because the seller cancelled on them for being out of stock is well within their rights to leave negative feedback for that order.  It was a bad experience: they placed an order and then was told the item wasn't actually available, which is not a good thing.  You also would have gotten a defect on your account, and eBay will impose penalties if you accumulate too many of those.

Feedback that contains profanity will likely be removed, but note that they may remove the wording but not the rating, so if it was negative, it may stay as a negative but without any wording.

[dhbookds]

Buyer said the item didn't work and you think he has to pay return shipping?

[dy60609]

buyers do not pay "return" shipping for an INAD.

Refunding a buyer for OOS does not make it a "positive" experience for the buyer.

[tinsoldierunderground]

I'm sorry, but when you list an item and buyer pays thinking they've completed the transaction, and anticipates delivery, and then you cancel, that's ALL on you.  Had a seller do this to me 5 business days after a purchase.

NEGATIVE well deserved. 

[m60driver]

Your reply to the "profanity" laced feedback was less than ideal.  As noted above, a defective product does not require the buyer to pay for return shipping.  So both your negatives were seemingly justified even if the language used was not to your liking.

[aproudparent2010]

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@vickysvintagefinds wrote:

Ebay request policy on removing negative feedback has an impact on sellers when the negative feedback is unwarranted by the buyer causing less volume traffic buyers. The buyer was not happy that the item was out of stock and received a full refund.  This unwarranted negative feedback removal was denied by EBay.

Also I encountered a buyer that used profanity words and taking a picture of trash on his floor and posting it as a negative feedback, also causing issues and less volume of EBay buyers traffic.  I already requested from EBay  removal of this negative feedback that is insulting and unprofessional and waiting for a response from EBay, I hope this doesn’t get denied.  Will keep you posted.

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If buyer purchased an item and it was out of stock then why would a negative not be warranted? Why have an item for sale if you don't have it?

[aproudparent2010]

Both your negatives were very justified

[jonathanbrightlight]

@m60driver 

I'm wishing I'd read the feedback in question along with their reply before I commented initially.  There is nothing I would deem profanity in that feedback, but their reply is as you said, less than ideal.

@vickysvintagefinds I take back what I said initially.  Both feedbacks should remain in place, and I'd say your response should be removed, but it's probably better that buyers can see the type of seller you are so they can avoid buying from you.

[tobaccocardyahoo]

I will join the chorus saying your negatives were earned and your responses made it clear that you do not think you did anything wrong. A real problem which will affect the minority of buyers who read FB.

Sellers who sell NEW product and are not authorized resellers fall in two categories. Those who believe that being NEW is worth taking the risk of calling it Brand New even though other sellers see calling the item NEW means higher likelihood of post-delivery problems.

An item produced in 2000 is not NEW to many buyers and other sellers. It is at best, New Old Stock, and many would list it as Like NEW or even USED.

Similarly, New without tags. Unless you know its travels since it left the manufacturer's factory, you are taking a risk.

If you are so disturbed by negative FB, you should be doing more to avoid it.

[candd205]

Try not to have any more out of stock cancellations. That is a big no-no for eBay. People lose their eBay accounts for too many out of stock cancellations.

[soh.maryl]

How happy would you be if you bought an item from me and found it was cancelled as OOS? 

Sellers bear the responsibility for making sure an item is available.

BTW, a quick review of the MBG might help you.  If/when a buyer opens an NAD case, it's the SELLER who needs to pay the return shipping if he wants the item back.  

[fern*wood]

Are you familiar with out of stock cancellations, which are considered defects, and how they can impact our seller ratings?  

[kensgiftshop]

Which one do you think is unwarranted?

The one where you sold an item you didn't have and canceled the order?

Or the one where the buyer says the item doesn't work?

I think the replies you left to the negative feedback was a little unprofessional.

[jorom-007]

Its truly hard to remove negative comments, however when calling eBay the question should be what are the guide lines for removal and if there's any follow ups, or is there anyone who monitors  the content of the comment

Jrome