Negative feedback

[vickysvintagefinds]

Ebay request policy on removing negative feedback has an impact on sellers when the negative feedback is unwarranted by the buyer causing less volume traffic buyers. The buyer was not happy that the item was out of stock and received a full refund.  This unwarranted negative feedback removal was denied by EBay.

Also I encountered a buyer that used profanity words and taking a picture of trash on his floor and posting it as a negative feedback, also causing issues and less volume of EBay buyers traffic.  I already requested from EBay  removal of this negative feedback that is insulting and unprofessional and waiting for a response from EBay, I hope this doesn’t get denied.  Will keep you posted.

[chapeau-noir]

The buyer received a "full refund" for the OOS...as opposed to what? 🤔

[pickapaper]

@vickysvintagefinds 

Why would you even have an item listed if you don't have it in stock?  That doesn't even make sense.

Especially for a little collectible figurine.  You either have it or you don't.   

Negative deserved.

You sold an item that didn't work and you expected the buyer to pay to ship it back to you?  Why?

Negative deserved.

When you sell on eBay, put yourself in the buyer's shoes.  How would you like it if you bought something and the seller didn't have it or the item didn't work.  You would probably do just as your buyer's did, leave a negative, especially if the seller argued with you and inferred that they did nothing wrong.

[mam98031]

@vickysvintagefinds 

I think there may be a couple of misunderstandings here.  By you and the buyer.  First a 30 day return policy with buyer pays shipping does NOT mean that if a buyer wants to return an item for whatever the reason is, that they pay for return shipping, that is absolutely NOT true.

The ONLY time the buyer would be required to pay for return shipping is IF they filed a Request for Return using a buyer remorse reason.  If the buyer files an INAD that the item doesn't work or is damaged in some way, that return shipping WILL BE paid by the seller.

Even for sellers with a No Return policy either have to pay the return shipping on an INAD or simply refund the buyer and let them keep the item.

I did not notice any profanity in the buyer's feedback on the Hot dog cooker.  Was it already removed?

You need to also show more restraint when posting a response to feedback.  Sellers often make things worse because they allow their emotions to take over.  Your feedback should be factual, polite and professional, which it is not.  That often does more damage that anything a buyer may say in their feedback.  It is so important to remember you are posting this on a public page.  Pointing fingers at the buyer and saying things that aren't accurate [like your statement about the return policy], works against you, not for you.

If the buyer was fully refunded, who issued the refund, YOU or Ebay, was there an Request for Return opened by the buyer?  Were you forced to refund?  

If there was an INAD opened and you won the INAD and did not have to refund the buyer, then the buyer would have been blocked from leaving negative feedback.  

Tell us more please.

[hartungcards]

You lost me at, "The buyer was not happy that the item was out of stock."

[fashunu4eeuh · Accepted solution]

It is unfortunate the buyer devolved into name-calling. That was wrong. But then, (pardon my directness) so were you, seemingly in both facts and outcome. For example, there was no profanity in the feedback, as you claimed. The words “scum” or “junk” are not ordinarily considered obscene. Rude? Yes. Profane? Not really.

To be taken seriously, one cannot call out their buyer for unprofessional conduct while also being unprofessional oneself. And it is not professional to blame the buyer for the consequences of your choices, or not bringing oneself up-to-speed on eBay policy.

In other words, if you are seeing an impact to your sales from these negs, it is unlikely that it is due to the buyer’s complaint per se, but rather how you handled the buyer’s concern.

A well-worded reply can utterly disarm a poor review. Conversely, an ill-advised comment can make it infinitely worse. Sellers who incautiously express blame, anger, defensiveness, name-calling, and the like, can easily chase off potential buyers, particularly if handled poorly. One’s prospective buyers are the only audience that matters here. They are the ones who can affect future sales, and to whom feedback replies need to be directed—not the dissatisfied buyer who gave you the neg, not the other sellers you wish to “warn”. 

[cqng54a]

This is a fraud people. AI has taken over eBay and all that matters is the all mighty dollar. No "breaches" so to speak on two sellers. Yet my negative feedback does not show. Used to have very few negative experiences on eBay, now it is happening all to often. You will note: the buyer has the right to say negative feedback is warranted, what seller is going to want negative feedback ?

[mam98031]

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@cqng54a wrote:

This is a fraud people. AI has taken over eBay and all that matters is the all mighty dollar. No "breaches" so to speak on two sellers. Yet my negative feedback does not show. Used to have very few negative experiences on eBay, now it is happening all to often. You will note: the buyer has the right to say negative feedback is warranted, what seller is going to want negative feedback ?

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@cqng54a 

If the feedback you leave is in direct conflict with the rules, then AI might auto remove that feedback, but otherwise if you are having your negative FB removed, it is likely the seller reporting the feedback to Ebay for a breach of the rule or rules that govern feedback.  That is done by a real person, not AI.

I do see a couple of negatives you have left for sellers in your feedback left for others.  But mostly I see positive feedback.