mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@wastingtime101 wrote:
@robbie31415 wrote:@wastingtime101 You been following the communication from BBL more than most. Has eBay reverted due to the complaints? Confirmed?
More than following it - I've been "leading the charge" so to speak and annoying the crap out of kyle@ebay by tagging him every week with use cases. Sorry, Kyle, and thanks for being a good sport (even if it is part of your job description). 😁 Could you pass on this original post as another use case? Seller would prefer to block the member from making another purchase, but keep communications open as they deal with the current transaction and delayed package?
There's a lot in this thread @robbie31415 , so here's my couple of pennies:
1. Seller shipped within their handling time. They do not have to wait for delivery to request FB removal. Key point here is the word or in the policy. Met delivery expectations or handling time expectations.
This seller had scans within their handling time which is why the FB removal request was successful before delivery. Good to see that happened for you @packratville as that's how it's supposed to work. 👍
2. @buyselljack2016 and others were correct when they said adding a buyer to the BBL will block all messages through the M2M message system, regardless of a recent transaction, and the "loophole" where communications will get through is within an Item Not Received claim. Those messages are through the claim, not the traditional message system.
3. Sorry @mam98031 but the information you provided about the communication block on the buyer preferences page upthread is not accurate. That setting does not impact the BBL. That setting exclusively controls buyer requirement settings (unpaid items, location you don't ship to, limit # of items purchased within 10 days).
Buyers on the BBL are blocked from sending messages. Full stop. You can confirm that on the BBL page (screenshot below).
If you have information to the contrary, please post a link, because what you're describing is different from what the rest of us have experienced in actual practice (blocking members with recent transactions), and different from what it says on the BBL page.
If you believe I am incorrect, I invite you to ask Kyle to weigh in.
We've gone around on this topic in the past. We disagreed in February, then again in April, and you even acknowledged in April that you were mistaken about eBay reversing course on the BBL block. I'm going to assume unless you have some new info the rest of us are not privy to, that you just forgot how the settings work. We all forget stuff, and hopefully the reminder on this topic is helpful to you. 🙂
https://community.ebay.com/t5/Selling/Delayed-Shipment/m-p/34388106#M2380157
In that discussion you said, "My apologies for having this wrong. I was told that they were going to fix that, but clearly they did not. IMHO it isn't a good thing to block a current buyer from being able to converse with their seller as it can create other issues to include them posting negative or neutral feedback. But you are right, the Buyer Requirements clearly state that if you turn on the block for messages, it applies to all on the BBL, current transaction or not."
I'd prefer to leave my comments in this post without engaging further, which is why I'm suggesting asking Kyle to weigh in to get an "official" confirmation we can point to next time this comes up, and hopefully put the topic to rest (outside of continuing to bug Kyle with use cases to try and get eBay to revert this poorly thought out BBL/message block change).
I appreciate your impute on this thread. But lets be really clear here. They are just trying to create an unnecessary conflict on this thread.
1. I agreed with them, but it wasn't good enough.
2. & 3. That isn't what is says on the Buyer Requirement screen that I've posted a screen shot up thread. The screen says "Update block settings for active listings If you uncheck this box, active listings won’t be impacted. Auctions with bids cannot be changed." Now maybe I've misinterpreted this statement and I'm willing to discuss in a civil manner, but that doesn't seem to be something @robbie31415 and I can do as they are more intent on insulting me that having an actual conversation and exchange of ideas.
I will tag Kyle, but not because I think you are wrong, but because I hope for clarity. I can accept if I'm wrong and I always acknowledge when I've made a mistake. But unfortunately some simply won't acknowledge that and continue to say I won't.
Yes I remember previous conversations on the subject, however we all know how quickly Ebay can change things without any notice. So discussion at the beginning of the year can easily have updated information. And I like you have been pushing for this change. Definitely my bad if I'm incorrect in what I thought the statement on the Buyer Requirement page meant.
@spreadlovelikefire wrote:Yes, my box isn't checked. Still doesn't work. Ebay hasn't changed this back.
Thank you for checking that out. It appears that I was incorrect in how I interpreted the statement that appears on the Buyer Requirement page. Sorry if I caused you any undue stress or work.
Baton Rouge and Memphis are horrible right now....
They are slammed to heck. Massive delays.
