eBay

i.u.hoosiers · ‎02-06-2019

I recently have attempted to have a negative feedback removed from an unreasonable buyer that expected an immediate refund during the holiday shipping rush when USPS had posted a shipping delay. Needless to say eBay is doing nothing to resolve the issue. I provided full refund within what would be a normal period of time. How do you get eBay to respond to anything?

tunicaslot · ‎02-07-2019

My 2 cents - I think it's stupid to be arguing about this as everyone knows - the meaning of the Ebay policies change depending on who interprets it when a person calls. Blues can state it means …. - but when you call CS, supervisors ect may have a whole different interpretation of what the policy says.

I've seen feedback removed but the red donut stays. I've seen feedback removed but the seller comment stays and I've seen the whole feedback and comment scrubbed. There is no consistency because you are depending on individuals who interpret the policies differently.

Many have their own experiences which differ due to this - some have no experience at all but are reading this as a policy set in stone - which it isn't because you have a human deciding what they think it means and then act accordingly as to how they interpret it.

myangelandmyprincess · ‎02-07-2019

@tunicaslot wrote:
My 2 cents - I think it's stupid to be arguing about this as everyone knows - the meaning of the Ebay policies change depending on who interprets it when a person calls. Blues can state it means …. - but when you call CS, supervisors ect may have a whole different interpretation of what the policy says.

I've seen feedback removed but the red donut stays. I've seen feedback removed but the seller comment stays and I've seen the whole feedback and comment scrubbed. There is no consistency because you are depending on individuals who interpret the policies differently.

Many have their own experiences which differ due to this - some have no experience at all but are reading this as a policy set in stone - which it isn't because you have a human deciding what they think it means and then act accordingly as to how they interpret it.

Which is why I said it’s often removed in error as it’s in contradiction with the policy. The only reason I’m mentioning it is because I know some object to trying to get feedback removed when it’s not eligible for removal. Since this would be a case where the rating according to policy isn’t eligible I figure it might not want to be suggested to try and use it to get the rating removed

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

castlemagicmemories · ‎02-07-2019

Sellers are welcome to soil their own feedback page

And many of them do.

There is an old saying, when you seek revenge, dig two graves.

mam98031 · ‎02-07-2019

Maybe under the current rules they mean the DSRs [detailed seller ratings] since negs and neutrals no longer count against sellers. Maybe by "ratings" they mean DSRs. Just a thought.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

tunicaslot · ‎02-07-2019

mam and angel - you both have the best insight into Ebay and it's policies and I thank you both.

castlemagicmemories · ‎02-07-2019

Thank you so much! Very refreshing!

castlemagicmemories · ‎02-07-2019

This happens when there is insistence that experience doesn't line up with.

castlemagicmemories · ‎02-07-2019

1. Getting into a dog/cat fight on the internet is never a good idea - nothing good will ever come out of it. Retaliatory FB and/or comments is not a good thing and never resolves one thing. You are much better off to go outside & just scream then come back inside or count backwards from 10 and then resolve the issue professionally.

And that's exactly why Ebay eliminated negs for buyers. False, retaliatory feedback. Professionalism shouldn't just be confined to feedback, though.

mam98031 · ‎02-07-2019

@castlemagicmemories wrote:

1. Getting into a dog/cat fight on the internet is never a good idea - nothing good will ever come out of it. Retaliatory FB and/or comments is not a good thing and never resolves one thing. You are much better off to go outside & just scream then come back inside or count backwards from 10 and then resolve the issue professionally.

And that's exactly why Ebay eliminated negs for buyers. False, retaliatory feedback. Professionalism shouldn't just be confined to feedback, though.

It is one of the reasons, but it wasn't THE reason.

Can you name ANY site that allows negative FB for ANY customer/buyer?

Many other sites are moving away from buyer FB all together. Etsy and Amazon don't allow FB for buyers in any form.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

Anonymous · ‎02-07-2019

@mam98031 wrote:

@castlemagicmemories wrote:

@*madison wrote:

@mam98031 wrote:

@*madison wrote:

Yes, ebay usually just remove the comments and not the donut.

However, I've only seen ebay remove the comments when the buyer actually put the words ebay or paypal in the feedback comments.

There is no rule that says you can't mention Ebay or PP. It is you can't mention a CASE. Naming the site is fine.

I've seen ebay remove feedback comments that said ebay or paypal claim / case, but not comments that just said claim / case without mentioning a company name.

Absolutely yes. I've seen the same thing. I doubt this is limited to just us.

@Anonymous

Hi @mam98031, happy to update on the current approach to this specific feedback situation. Referring to an eBay or PayPal case outcome would be considered grounds for the feedback comment to be removed. Statements that indicate a case was opened, but do not indicate a result, would be allowed. Below I have provided some examples of comments that would be removable or not removable to give a general idea, but I want to stress that every feedback situation is unique and would contain a variety of factors that could affect our decision.

Comment Removable:

"I filed a claim with eBay and won"
"I had to open a request with eBay and got my money back from the seller"
"PayPal found in my favor, and refunded the money I sent."

Comment Not Removable:

"I wish PayPal would take a closer look"
"I filed an eBay Money Back Guarantee claim"
"I had to open a request with eBay"
"I filed a report with law enforcement"
"This person is under investigation!"
"I opened a case with my CC company and they gave me my money back!"

myangelandmyprincess · ‎02-07-2019

@Anonymous wrote:
@mam98031 wrote:
@castlemagicmemories wrote:
@*madison wrote:
@mam98031 wrote:
@*madison wrote:
Yes, ebay usually just remove the comments and not the donut.

However, I've only seen ebay remove the comments when the buyer actually put the words ebay or paypal in the feedback comments.
There is no rule that says you can't mention Ebay or PP. It is you can't mention a CASE. Naming the site is fine.
I've seen ebay remove feedback comments that said ebay or paypal claim / case, but not comments that just said claim / case without mentioning a company name.

Absolutely yes. I've seen the same thing. I doubt this is limited to just us.
@Anonymous
Hi @mam98031, happy to update on the current approach to this specific feedback situation. Referring to an eBay or PayPal case outcome would be considered grounds for the feedback comment to be removed. Statements that indicate a case was opened, but do not indicate a result, would be allowed. Below I have provided some examples of comments that would be removable or not removable to give a general idea, but I want to stress that every feedback situation is unique and would contain a variety of factors that could affect our decision.

Comment Removable:
"I filed a claim with eBay and won"
"I had to open a request with eBay and got my money back from the seller"
"PayPal found in my favor, and refunded the money I sent."
Comment Not Removable:
"I wish PayPal would take a closer look"
"I filed an eBay Money Back Guarantee claim"
"I had to open a request with eBay"
"I filed a report with law enforcement"
"This person is under investigation!"
"I opened a case with my CC company and they gave me my money back!"

The question is is just the comment removed or the negative rating as well

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

Anonymous · ‎02-07-2019

@*madison wrote:

I almost feel sorry for trinton, always getting tagged in.. Mind you, he does demonstrate why he gets paid and volunteers don't, he knows his stuff.

Hi @*madison, don't feel sorry for me, I'm living the dream! 100% sincerity here, I helping out on the boards. I may not always know the answer, but I am always happy to find out

Anonymous · ‎02-07-2019

@Anonymous wrote:
but I want to stress that every feedback situation is unique and would contain a variety of factors that could affect our decision.

That is very true in my experience. Factors unseen to the public are often used in eBay's decisions about feedback.

mam98031 · ‎02-07-2019

@Anonymous wrote:
@*madison wrote:
I almost feel sorry for trinton, always getting tagged in.. Mind you, he does demonstrate why he gets paid and volunteers don't, he knows his stuff.
Hi @*madison, don't feel sorry for me, I'm living the dream! 100% sincerity here, I helping out on the boards. I may not always know the answer, but I am always happy to find out

@Anonymous

As one of those "volunteers" I must say this burns a bit! While that post was meant as a compliment to you, it was meant as a dis to the rest of us.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

castlemagicmemories · ‎02-07-2019

@Anonymous wrote:
@Anonymous wrote:
but I want to stress that every feedback situation is unique and would contain a variety of factors that could affect our decision.
That is very true in my experience. Factors unseen to the public are often used in eBay's decisions about feedback.

Absolutely; that is why absolute arguments don't work. There is no absolute.