mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@myangelandmyprincess wrote:
@mam98031 wrote:No one that understands the process would tell you to call until they remove it as that will do nothing for you except waste your time and drive you crazy. Some of us have been know to suggest that if when you first call you don't get what you are looking for, call again. Sometimes it is just the person you get. But if there is real cause, something that breaches one of the FB rules, then call again if you don't get it resolve the first time. But NEVER do we say to continue to call time after time.
With that said, there was unfortunately a couple mistakes here made by you that is preventing you from getting this FB removed. I know it wasn't intentional, but there there are two reasons why you can't get the FB removed.
1. You waited too long.
2. You shouldn't have responded to the FB.
While number 2 isn't always a reason they won't remove the FB, but it does sometimes play into it.
You did have cause to have the FB removed. It has nothing to do with being the buyer's opinion or not. That mere fact doesn't always mean the FB is fine. But yours does actually breach one of the rules. Buyers are not suppose to mention a case in their FB they leave. But Ebay will only entertain the possibility of removing FB for cause within 30 days of receiving it or thereabouts.
I know that stings a little. But now you know and if it ever happens again, you know what to do and what not to do.
Only the comment would be eligible for removal not the rating itself
The buyer mentioned the Ebay claim. That is a breach of the FB rules. So if this FB wasn't as old as it is and if the seller had not responded the way they did, it could have been removed. But now it is just too late.
https://www.ebay.com/help/policies/member-behaviour-policies/membertomember-contact-policy?id=4262
@myangelandmyprincess wrote:
@fern*wood wrote:I thought the old rule about mentioning a case had been eliminated.
Its been moved to the member to member contact page.
https://www.ebay.com/help/policies/member-behaviour-policies/membertomember-contact-policy?id=4262
but it only qualifies the comment for being removed which has actually always been the case
That has not been my experience. And while it has been awhile, I have offered this same advice to other sellers in a similar position and the FB was removed. But I don't have any of the details anymore so I can't support that statement other than to say we have different experiences in regards to this.
@dubiousgain wrote:
@loveyourimagination49 wrote:
If it’s over 60 days it will not be removed. It seems as you and the buyer had issues with this transaction. If the buyer didn’t get their item, they can leave negative feedback. Busy holiday season isn’t an excuse, sorry.Just as well not to stir the pot...O/P might have been sanctioned for leaving buyer a false poz FB.
You're right. That is a violation.
@the*dog*ate*my*tablecloth wrote:It's not the response that I have an issue with. Sellers are welcome to soil their own feedback page. I agree that a follow up does not seem to stop Ebay from removing the original feedback unless it proves the initial feedback is correct.
It's the feedback the OP left for the buyer that I object to and could cause problems for the OP.
For the record, Castle is responding to a post I made upthread. I think it was part of my post that may have been misunderstood. I thought I had said that it MAY cause it not to be removed. Sorry for the confusion.
When Ebay removes FB comments they may just do that and not remove the actual rating the buyer left. I have seen this happen when a seller comments to a FB. Just an observation.
@castlemagicmemories wrote:
@fern*wood wrote:I thought the old rule about mentioning a case had been eliminated.
Trinton has said you can mention the result but not the case. I believe it used to be you couldn't mention either.
It might be best to mention neither, though, to be sure a neg isn't removed.
Which is why if the OP had tried to take care of this within 30 or so days of receiving the negative FB, they would have been able to have the FB removed as the buyer DID reference a "Case".
"This clock never got to me.I had to open a case to get my$ back.No communication"
@myangelandmyprincess wrote:
@mam98031 wrote:
@myangelandmyprincess wrote:
@fern*wood wrote:I thought the old rule about mentioning a case had been eliminated.
Its been moved to the member to member contact page.
https://www.ebay.com/help/policies/member-behaviour-policies/membertomember-contact-policy?id=4262
but it only qualifies the comment for being removed which has actually always been the case
That has not been my experience. And while it has been awhile, I have offered this same advice to other sellers in a similar position and the FB was removed. But I don't have any of the details anymore so I can't support that statement other than to say we have different experiences in regards to this.
Yes that’s been what I’ve seen happen often as well. But that’s not the policy. The policy is just that the comment qualifies. The reps who are removing the full feedback are doing so in error
The written policy leaves that a bit open ended. It says that it MAY, Ebay uses that word a lot to leave themselves room to move. But like you, when comments are involved, often times we will only see the comments of the original FB removed and the comments remain.
