mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@*madison wrote:Yes, ebay usually just remove the comments and not the donut.
However, I've only seen ebay remove the comments when the buyer actually put the words ebay or paypal in the feedback comments.
There is no rule that says you can't mention Ebay or PP. It is you can't mention a CASE. Naming the site is fine.
@castlemagicmemories wrote:
@dubiousgain wrote:
@loveyourimagination49 wrote:
If it’s over 60 days it will not be removed. It seems as you and the buyer had issues with this transaction. If the buyer didn’t get their item, they can leave negative feedback. Busy holiday season isn’t an excuse, sorry.Just as well not to stir the pot...O/P might have been sanctioned for leaving buyer a false poz FB.
You're right. That is a violation.
But like you, when comments are involved, often times we will only see the comments of the original FB removed and the comments remain.
To clarify, comments can't be removed and remain.
@*madison wrote:
@mam98031 wrote:
@*madison wrote:Yes, ebay usually just remove the comments and not the donut.
However, I've only seen ebay remove the comments when the buyer actually put the words ebay or paypal in the feedback comments.
There is no rule that says you can't mention Ebay or PP. It is you can't mention a CASE. Naming the site is fine.
I've seen ebay remove feedback comments that said ebay or paypal claim / case, but not comments that just said claim / case without mentioning a company name.
Without knowing more about those specific situation I can't offer any observations. I can only share that is not how the rule reads.
You may want to check with Castle. She referred to a posting by Trinton explaining more about FB removal, she may have a link to it. I believe he also addressed this issue as well. There were a couple different postings on this subject by Trinton in the last couple months, so I'm not sure if she has them all, but you could ask.
@castlemagicmemories wrote:
@*madison wrote:
@mam98031 wrote:
@*madison wrote:Yes, ebay usually just remove the comments and not the donut.
However, I've only seen ebay remove the comments when the buyer actually put the words ebay or paypal in the feedback comments.
There is no rule that says you can't mention Ebay or PP. It is you can't mention a CASE. Naming the site is fine.
I've seen ebay remove feedback comments that said ebay or paypal claim / case, but not comments that just said claim / case without mentioning a company name.
Absolutely yes. I've seen the same thing. I doubt this is limited to just us.
@Anonymous
@mam98031 wrote:
@myangelandmyprincess wrote:
@mam98031 wrote:
@myangelandmyprincess wrote:
@fern*wood wrote:I thought the old rule about mentioning a case had been eliminated.
Its been moved to the member to member contact page.
https://www.ebay.com/help/policies/member-behaviour-policies/membertomember-contact-policy?id=4262
but it only qualifies the comment for being removed which has actually always been the case
That has not been my experience. And while it has been awhile, I have offered this same advice to other sellers in a similar position and the FB was removed. But I don't have any of the details anymore so I can't support that statement other than to say we have different experiences in regards to this.
Yes that’s been what I’ve seen happen often as well. But that’s not the policy. The policy is just that the comment qualifies. The reps who are removing the full feedback are doing so in error
The written policy leaves that a bit open ended. It says that it MAY, Ebay uses that word a lot to leave themselves room to move. But like you, when comments are involved, often times we will only see the comments of the original FB removed and the comments remain.
It says may as in The comment may or not be removed. However the policy is pretty clear. Here are two screen shots the first is from the feedback removal policy and the second is from the member to member contact policy that the appropriate section of the feedback removal policy links to. It says while inappropriate comments are removed the rating isn’t.
I don't necessarily disagree with you. But it is also important to know that the rules for what can and can't be removed in regards to FB are not all contained in one Ebay policy. There are a handful of them. They are somewhat consistent, but there are differences between them as well.
I'm working on getting this some attention at Ebay so that we can have one place to go to that has the complete information on the subject. But it all takes time.
