eBay

i.u.hoosiers · ‎02-06-2019

I recently have attempted to have a negative feedback removed from an unreasonable buyer that expected an immediate refund during the holiday shipping rush when USPS had posted a shipping delay. Needless to say eBay is doing nothing to resolve the issue. I provided full refund within what would be a normal period of time. How do you get eBay to respond to anything?

castlemagicmemories · ‎02-06-2019

You have to call and many would advise calling until resolved.

gamersbaystore · ‎02-06-2019

Its amazing how if something doesn't arrive on time that buyers automatically think us sellers are psychic and know this. Back in 2015 I could sell as many as 40+ games in a 24 hour period, and whenever a game got lost in the mail somewhere it was automatically my fault somehow.

You can't fix what you don't know, and there's no possible way those who're selling hundreds of items a week are going to be able to track every shipment.

Ebay really should remove the negative in your situation. It sounds like your buyer made stupid assumptions.

loveyourimagination49 · ‎02-06-2019

If it’s over 60 days it will not be removed. It seems as you and the buyer had issues with this transaction. If the buyer didn’t get their item, they can leave negative feedback. Busy holiday season isn’t an excuse, sorry.

Everyone has options. Just be sure the best option is right for you.

dubiousgain · ‎02-06-2019

@loveyourimagination49 wrote:
If it’s over 60 days it will not be removed. It seems as you and the buyer had issues with this transaction. If the buyer didn’t get their item, they can leave negative feedback. Busy holiday season isn’t an excuse, sorry.

Just as well not to stir the pot...O/P might have been sanctioned for leaving buyer a false poz FB.

the*dog*ate*my*tablecloth · ‎02-06-2019

You had a reasonably unhappy buyer then violated selling rules to leave them a false positive. Now you believe even though you broke the rules, eBay should remove your feedback?

I would be very careful calling eBay attention to your feedback. We’ve seen sellers suspended for leaving false positives like you did.

castlemagicmemories · ‎02-06-2019

Having said that, they might say that that is the buyer's opinion and they won't remove it.

mam98031 · ‎02-06-2019

No one that understands the process would tell you to call until they remove it as that will do nothing for you except waste your time and drive you crazy. Some of us have been know to suggest that if when you first call you don't get what you are looking for, call again. Sometimes it is just the person you get. But if there is real cause, something that breaches one of the FB rules, then call again if you don't get it resolve the first time. But NEVER do we say to continue to call time after time.

With that said, there was unfortunately a couple mistakes here made by you that is preventing you from getting this FB removed. I know it wasn't intentional, but there there are two reasons why you can't get the FB removed.

1. You waited too long.

2. You shouldn't have responded to the FB.

While number 2 isn't always a reason they won't remove the FB, but it does sometimes play into it.

You did have cause to have the FB removed. It has nothing to do with being the buyer's opinion or not. That mere fact doesn't always mean the FB is fine. But yours does actually breach one of the rules. Buyers are not suppose to mention a case in their FB they leave. But Ebay will only entertain the possibility of removing FB for cause within 30 days of receiving it or thereabouts.

I know that stings a little. But now you know and if it ever happens again, you know what to do and what not to do.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

trustedbasset · ‎02-07-2019

I’m waiting for a negative. A Fenton bird was sold with lots of pictures than the buyer messaged me saying it is the wrong color bird. Well it’s a blue satin Delphite color and we all know there are variations of blue Delphite.

She explained she already has the color bird and she wanted a true Delphite.

I told he to return it, I’ll give her a return label. I pay. I haven’t heard from her yet.

It was a little bit weird because Delphite blue can be baby blue to a almost turquoise blue. She was a little brusque. The only thing I did was show he variations of the blues in question and the told her to return it. So far no more contact. We will see.

Dear God, please help me to be
the person my dog thinks I am.

helloandgoodmorning · ‎02-07-2019

@i.u.hoosiers

A professional reply to feedback can go a long way.

Item lost by carrier; buyer refunded.

The back and forth in feedback shows that you and the buyer had an interesting exchange over messages and the situation was not handled well.

Good night and good luck

johnrj1226 · ‎02-07-2019

1. Getting into a dog/cat fight on the internet is never a good idea - nothing good will ever come out of it. Retaliatory FB and/or comments is not a good thing and never resolves one thing. You are much better off to go outside & just scream then come back inside or count backwards from 10 and then resolve the issue professionally.

2. As a seller & per eBay policy you are 100% responsible for getting the purchased item delivered to the buyer in the same condition as described in your listing and by the ESTIMATED delivery date.

The seller picks the carrier of their choice - sometimes sellers offer more than one shipping option with different cost structures.

3. When things go wrong (and they will), the seller needs to work with the carrier to try to resolve the issue ASAP, like call them, in your case call the USPS, maybe they can shake things up and find your shipment. Keep your buyer informed of what steps you are taking and keep them updated. "Silence Is Not Always Golden".

4. Remember that a purchase is still the sellers "baby" once an item is paid for until it is delivered in undamaged condition and/or verified it is lost some where in the "black hole" of the carriers network. If an item is lost or damaged the seller needs to refund the buyer promptly. Insurance coverage is the responsibility of the seller.

"I have the right to remain silent but I didn't have the ability." Ron White, Fritch, Texas
"Stay away from negative people, they have a problem for every solution." A. Einstein
"The Devil made me do it!" - Flip Wilson
"If the band can only play loud - they ain't no good - peps too!" J.R. Johnson

fern*wood · ‎02-07-2019

I see no reason to call at all. As a seller we are responsible for the delivery service we use, and they were justly disappointed by not receiving their purchase. The refund doesn't make it a positive experience. Their feedback doesn't break any rules that I'm aware of---but yours does.

If I were to look at feedback before buying from you, it would be troubling to see your follow-up and policy violation.

myangelandmyprincess · ‎02-07-2019

@mam98031 wrote:
No one that understands the process would tell you to call until they remove it as that will do nothing for you except waste your time and drive you crazy. Some of us have been know to suggest that if when you first call you don't get what you are looking for, call again. Sometimes it is just the person you get. But if there is real cause, something that breaches one of the FB rules, then call again if you don't get it resolve the first time. But NEVER do we say to continue to call time after time.

With that said, there was unfortunately a couple mistakes here made by you that is preventing you from getting this FB removed. I know it wasn't intentional, but there there are two reasons why you can't get the FB removed.

1. You waited too long.
2. You shouldn't have responded to the FB.

While number 2 isn't always a reason they won't remove the FB, but it does sometimes play into it.

You did have cause to have the FB removed. It has nothing to do with being the buyer's opinion or not. That mere fact doesn't always mean the FB is fine. But yours does actually breach one of the rules. Buyers are not suppose to mention a case in their FB they leave. But Ebay will only entertain the possibility of removing FB for cause within 30 days of receiving it or thereabouts.

I know that stings a little. But now you know and if it ever happens again, you know what to do and what not to do.

Only the comment would be eligible for removal not the rating itself

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown