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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Cannot Open Unpaid Item Claim

I sold an item 3 days ago and sent an invoice to the buyer. A little while after sending the invoice I got a “suspicious buyer” email from eBay saying the buyer was no longer a member and that their bid had been cancelled. No payment has been receive...

Interesting, NOT SO GOOD, Buy It Now Glitch?

Received this message today. Hopefully they will try again..dont reallt want to lose out on a $54 sale! Screenshot of the message. Weird how she said you recently browsed and then repeated it twice...but the 2nd part is alarming. Buyer claimed she bo...

question regarding opening more than one store

Hi, I have a question. It seems that ebay seems to put a ball park range on the $$ I have in sales every month.This is despite the fact that i have almost twice as many listings as i did two years ago.I see some sellers talk about having more than on...

Returns and the new policy, fun twist

Monday, we had a buyer contact us and say that the item we shipped in June was not the same thing as what he'd ordered. He realized that he was a bit late, but he'd been out of town for the month and not opened the package until the past Saturday. Pl...

Question about eBay Buy Box

If a seller's listing "wins" the eBay Amazon-type Buy Box as the listing promoted to buyers, does that seller keep the Buy Box golden spot until their listing is sold out? Or does that coveted spot rotate between sellers of the same item?

re good till cancelled

how do i switch my good till cancelled to 30 days i have tried editing my listings but it just returns to good till cancelled as I have been charged for relisting I now want to get off the continous cycle of payng for listings.I have changed some by ...

internation shipping

I've noticed some sellers say they will not ship to certain countries. Is there a reason why? Am I missing something?Just curious cause I have sold expensive items to international buyers & they opened a INR case & I had to refund everything because ...

Anywhere to see the Actual label you printed?

I printed a label for an item which was broken in transit. I'm pretty sure I purchased insurance, but cannot find the actual label to see what it says or even the email I received when I printed the label. I remember checking out both USPS & ShipCove...

Ebay changes selling terms when renewing a listing

This is incredible. When eBay automatically renews an item for sale, they change the terms. I have stopped the automatic renewal completely

Free Listings

Are there any free listing promos running now? Not the monthly 50

Ebay CS Blacklist

I've called and talked to eBay easily over thousands of times. Many times are for routine weekly maintenance stuff. Other times are for more significant issues that I either cannot fix or solve on my own, or it's not mentioned in the help pages. I ge...

Why did ebay close the discussion about the new fall updates?

Hi Sellers,ebay's words: "Thank you all so much for all of your engagement yesterday and today. We hope that the staff supported discussion boards enabled you to receive answers to your questions. We're closing the dedicated 2018 Fall Seller Update b...

Number of Views

Hello, Has anyone else experienced an unusual number of "Views" on your listing? For years I normally got 8 to 10 views per day, now 40 or 50! Something is not right . Think E-Bay is "messing" with them, just not possible for the increase. Regards Fr...

I'm being screwed.

I had listed a prepaid phone, the sale went though fine with no problems. I received a message from the buyer. He stated that I had sent him the wrong product, which was accurate. I was selling a similar item and accidently had my products mixed a li...

Resolved! Buyer is refusing to pick up package

Hey fellow eBay members! So I’m having a problem with a transaction that I sold on eBay. I have a customer that put his address as a Fed ex office so it would be held for pick up. He paid for overnight on Tuesday, I shipped it priority overnight Tues...