Just wanted to share my experience with other sellers about a return.

[inhawaii]

I ordered 2 pumps on 12-4-25, about $15 each with free shipping.

Delivered to me on 12-14-25.

Both were defective.

One broke after about a minute.

The other didn't work at all. 

Started a return on 1-17-25. 

I knew 30 days had passed but it still let me.

I was auto-approved for the return and printed out a shipping label.

About an hour later I received a full refund and the case is now closed.

I contacted the seller to thank them for the prompt refund and ask if they still want me to send the broken pumps back.

Still waiting for a response.

Just wondering why it let me return even after ebay's 30 day MBG.

[chevymontecarlo88]

Did they offer a 60-day return?

[inhawaii]

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@chevymontecarlo88 wrote:

Did they offer a 60-day return?

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Ah that's it.

You are a genius ... well smarter than me anyways.   😉

[mam98031]

@inhawaii 

Even when a buyer is past the 30 day MBG, Ebay does allow them to open claims.  Even if the seller doesn't have an extended return policy.  But for those sellers with 30 day policies, they can deny the claim or tell the buyer they won't take the return and won't be refunding.  Hopefully in a way much nicer than I just said it.

Your seller had their account set up to automatically process such claims and an extended return policy.

[soh.maryl]

Had no idea 60 days could be offered! What's the advantage of that, from the seller's point of view? 

[slippinjimmy]

@inhawaii 

Are you saying they just refunded you, they didn't call you a scammer, threaten to report you to eBay, call their BIL the policeman or their BFF's uncle the lawyer?

[mam98031]

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@soh.maryl wrote:

Had no idea 60 days could be offered! What's the advantage of that, from the seller's point of view? 

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The Ebay requirement for return policies is that sellers must meet or exceed the MBG.  Some sellers choose to exceed it.  

[soh.maryl]

Wow! Have not sold here in many years and actually not buying much any more either.  But that sounds great. Again, what's the advantage in this from the seller's perspective, other than that he/she looks like a great person?    

[mam98031]

I'm sure that the sellers that do this have considered the costs and still make a profit.  The seller just needs to manage their listings and process the orders, but Amazon will package and release the orders per the sellers instructions.  Amazon charges the seller a fee for storing / maintaining their inventory and for packaging / shipping stuff too.

[gurlcat]

Theoretically it would be better to retain the right to have your inventory returned, if you wanted it, than to pay a chargeback.  

[chevymontecarlo88]

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@soh.maryl wrote:

Wow! Have not sold here in many years and actually not buying much any more either.  But that sounds great. Again, what's the advantage in this from the seller's perspective, other than that he/she looks like a great person?    

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@soh.maryl 

If i am not mistaken, @robbie31415 does use 60 day returns and had a reason why it was beneficial. Maybe he can chime in to clarify. 

[tobaccocardyahoo]

It is possible that our esteemed friend @inhawaii did a marvelous job in selecting a seller and selected a high volume seller of these pumps. Many high volume sellers in authorized distribution channels are given a returns allowance of a percentage of the items they buy from the manufacturer. They can apply these defectives against that allowance, and save money by not having the item returned.

Other sellers need the return because their supplier may reimburse them for the defective product.

It is easy to think of the seller having to eat the cost of returns, and sellers who have to often think of accusing the buyers who return as scammers.

[tarotfindsandmore]

I had my returns set to 60 days, and will put this policy back, but I think I inadvertently removed it when I cleaned up all of my business policies.  Even without it in place I would definitely allow a buyer to open a return after thirty days, just to maintain goodwill with buyers.  I can always resell the returned item or write off the loss if the item isn't returned.  

Plus, from a buyer's perspective, what's the difference whether it's 30 days or 31 days or 40 days?  I don't care whether the buyer is asking for a return because of something I did or just because they've decided they don't want the item they've purchased from me.  I don't want my buyers to feel like they're being forced to keep an item under any circumstance.  Sure, I may be at risk of being exploited in some way, but it will only happen once with any buyer.  If they blow it, they're blocked, my item gets relisted or written off, and we all move on.

I try to sell the same way I buy, with an actual human in mind, and I treat my selling account the same I've treated the small (teeny) businesses I've run over the years.  Maintaining a liberal return policy keeps buyers happy and demonstrates integrity on the part of the seller, IMO.

[meme6253]

That's a policy that should be changed!, It should never ever go past 30 days unless the seller has his or her own policy, When something is wrong or broken or whatever the situation is, don't people know that immediately?, & shouldn't action be taken immediately?,Small sellers should not be subjected to major companies return policies

[dhbookds]

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@soh.maryl wrote:

Wow! Have not sold here in many years and actually not buying much any more either.  But that sounds great. Again, what's the advantage in this from the seller's perspective, other than that he/she looks like a great person?    

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There was some study done several years ago that the longer the return time, the less likely people would return items......  Buyers put it off, forget, etc.........