It's Time to Reimburse Buyers for Return Packaging

[9ahau]

When buyers receive  items not as described or defective, and need to return the item, very often they incurred additional cost to package the item before returning it. That's because, to open the package, one must destroy the onetime use packaging. eBay needs to take that into consideration and factor that in the refund process.

Buyers should never lose money just because they shopped on eBay. Sellers get the ability to deduct from their taxes for return merchandise whereas buyers do not.

eBay must create the ability for buyers to upload receipt for packages when they need to return items either not as described or item is defective so sellers can reimburse buyers.

[9ahau]

---

@ebooksdiva wrote:

What an absolutely ridiculous idea! 
Sellers already pay a return label. I am a seller I wouldn't be paying for a buyer to purchase packaging. Buyers need to open packages carefully in case they decide they don't want the item to repurpose the packaging for the return.  
There are no retailers that pay for packaging to return items so why should eBay sellers? 

You say why should buyers lose money when returning...why should sellers have to lose more money because buyers want to return? 

---

Remember, online shopping  mimics buying at a physical store...buying at a physical would never present the buyer with an item NOT AS DESCRIBED...only online shopping does. Also, if one buys a defective item at the store, buyer does not incur a cost of the container it came in; however, the buyer incurs a cost to return the defective whether it's the buyer's time and/or gas.

Remember, sellers have a tax deductible for return merchandise whereas buyer's do not...did you read what I said?

Those self-glued envelop  does not hold up under careful, and again, the buyer got NOT AS DESCRIBED item.

[9ahau]

It's the carrier who determine what's acceptable...right?

[9ahau]

Since I sell as well on eBay, I do...however, I still incur unnecessary cost when I receive items NOT AS DESCRIBED or defective, right? That's what I am speaking of...that's seller dishonesty or recklessness.

[9ahau]

You meant have honest, respectable sellers online, didn't you? Remember, we're speaking of items arrive NOT AS DESCRIBED.

[bonjourami]

You really should let this thread die a quiet death. It speaks more about you than it does sellers.

[9ahau]

---

@orangehound wrote:

---

@9ahau wrote:

When buyers receive  items not as described or defective, and need to return the item, very often they incurred additional cost to package the item before returning it. That's because, to open the package, one must destroy the onetime use packaging.

---

Very often destroying the packaging?  I receive a lot of deliveries, and I can't recall ever needing to "destroy" the packaging ... much less doing it very often.  We must open packages differently.

I hear your frustration with getting defective or not as described items, and in a perfect world I would agree that the seller would need to bear all the cost.  But the reality is that this is impossible.  Returning items costs the buyer ... time packaging back up, gas in the car to get it to the shipper, reordering hassles, etc ... and this is not only for on-line stuff, but brick and mortar stores.

Embrace the reality.

Are you saying the bubble self-glued envelop, that's meant for one time use, that you're able to open without it not tearing...you appear to be not in reality or you could share your method  on YouTube and make tons of money...

---

[gone.c-33]

---

@9ahau wrote:

---

@ebooksdiva wrote:

What an absolutely ridiculous idea! 
Sellers already pay a return label. I am a seller I wouldn't be paying for a buyer to purchase packaging. Buyers need to open packages carefully in case they decide they don't want the item to repurpose the packaging for the return.  
There are no retailers that pay for packaging to return items so why should eBay sellers? 

You say why should buyers lose money when returning...why should sellers have to lose more money because buyers want to return? 

---

Remember, online shopping  mimics buying at a physical store...buying at a physical would never present the buyer with an item NOT AS DESCRIBED...only online shopping does. Also, if one buys a defective item at the store, buyer does not incur a cost of the container it came in; however, the buyer incurs a cost to return the defective whether it's the buyer's time and/or gas.

Remember, sellers have a tax deductible for return merchandise whereas buyer's do not...did you read what I said?

Those self-glued envelop  does not hold up under careful, and again, the buyer got NOT AS DESCRIBED item.

---

You never purchased a box/sealed item in a store and found out upon unboxing/taking it out of the packaging that it was malfunctioning?

If so, you’ve lived a blessed life, but it happens, and no one returning such item is reimbursed for their time/cost of travel to return to the store.

[9ahau]

That's why sellers need to inspect what they're  selling...quality control is in there hands, isn't it?

Remember, when the buyer received an item NOT AS DESCRIBED, that's the seller's dishonesty or recklessness...

[itsjustasprain]

---

@9ahau wrote:
Remember, sellers have a tax deductible for return merchandise whereas buyer's do not...did you read what I said?

---

Right. Those returns/refunds are deductions from income for a seller. Buyers do not incur income tax on purchases so they do not need to declare returns/refunds at all.

Now if you seriously cannot open a package neatly enough to allow its reuse in case of return (or if your cost of a replacement padded envelope or box for a return is more than you can afford) then perhaps on-line shopping is not for you.

[9ahau]

Now, that's a good story; however, are you saying, if the nails was real, that's the only way she would have gotten reimbursed?

[9ahau]

So, are you saying buyers are entitled to received items NOT AS DESCRIBED?

[9ahau]

That's why eBay now offers the buyer the ability to upload a picture of what they got...correct?

[9ahau]

If you had nothing constructive to say, why waste you time here? There are dishonest buyers and sellers...right?

[9ahau]

---

@12345jamesstamps wrote:

Sellers are not here to sell items on approval.....A seller can spend a lot of time taking photos and writing the description. Maybe do a restocking a fee to buyers...

---

For receiving items NOT AS DESCRIBED? Buyers should press charge then as that's fraud...

[fern*wood]

Are you willing to pay more for everything you buy on ebay just to cover the cost of a bubble mailer on a return?  If sellers are charged more on each return to cover the possibility the buyer ruined the original packaging, then most sellers will raise their prices to cover this new expense.