mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@greatmidwestcoin wrote:eBay is betting the seller won't upload the info, again, or not respond at all. They have it figured out what percentage they will save by making the seller jump through some extra nonsense hoops. It's kind of like gift cards. A large percentage lose them, let them expire, or don't even use them. Easy cash for the gift card business.
I don't think that is true. Sellers have very good protection on INRs when tracking shows delivered as long as the seller followed the rules to be covered by Seller Protection and most do.
@toomuchstuffagain35 wrote:
@inhawaii wrote:I know that sellers like to re-enter that tracking number on an INR and it is often the advice you get on these threads, but it is not and has not been necessary if the tracking had already been uploaded to that transaction previously.
I've also heard mixed advice given on this topic, But out of caution, I do it anyways. It takes me 2 seconds. Also I could have swore that I once saw one of the ebay staff also recommending to do it.
Also while some sellers would tell you that since the tracking shows Delivered, it is game over for the buyer. They can't win. That is not necessarily true. Ebay allows buyers with tracking showing delivered to open an INR for a reason.
I've learned a long time ago, on ebay (and in real life) there is no such thing as a "sure thing". 😉
I've seen it said both ways by blues. First it was you didn't have to, then they said you did.
I can certainly confirm this. It is very confusing, so my recommendation is just take a moment and enter the tracking number. It doesn't make any sense to do it since the system already has it, but then there are many things on Ebay that seem to fall in this category.
@janet9988 wrote:
@mam98031 wrote:I stand corrected, the policy reads :
If a buyer reports that an item hasn't been received
If you ship your item within your stated handling time and provide tracking information to the buyer before you or the buyer asks us to step in and help with a request, you're protected.
It use to read differently, but I'm glad you corrected me as we all need to operate with the correct info.
You stated:
That's incorrect, as eBay policy actually says:
If you ship your item within your stated handling time
- The mentioned gambit is: The seller adds a placeholder tracking number for the order.
- So the item was shipped within the stated handling time using the temporary placeholder tracking number.
I can't find what you wrote above in the Policy as you stated above. Would you mind helping me locate it please.
I see this information....
If a buyer reports that an item hasn't arrived
If you ship an item within your stated handling time, and you upload tracking before the estimated delivery date from one of eBay's integrated shipping carriers that shows evidence of successful delivery, you won't be responsible for refunding the buyer.
So if tracking was not uploaded BEFORE the estimated delivery date you will lose.
Yes you certainly could. That is the way I read it too. The policy has read this way for many years.
