eBay

tiberius848 · ‎01-22-2025

So I recently had a buyer buy an item and noticed they love to leave neutrals and negatives based on how they feel about the product not the seller. Like every 10 or so positives there is a neg or neutral that was inappropriate. They even left some negs claiming they were happy with their purchases, and one neg left because he "couldn't afford the item he purchased"!

I debated canceling the order but that seemed equally risky (getting an account defect and he might probably leave a neg anyway) so I went ahead with the order.

Well I process his order early in the day and my system automatically posts tracking after the shipping status changes.

Well great, I log in tonight and see he opened a cancel request right before shipment claiming he ordered by mistake with the comment "not authorized".

So i'm probably in for a return and a negative feedback. I'll probably be lucky to get the item back in good condition, if at all.

Guess I should have cancelled it. Why do I have all the luck?

Thanks eBay for all you do to protect sellers from bad buyers! This buyer literally should have been kicked off eBay years ago.😫😪😓😠💀 YEARS AGO! Like, there should be an automated system suspending these kinds of buyers based on their feedback history - but why do that eBay when you can just screw good sellers instead!

No, instead of doing something so obviously beneficial to sellers and the marketplace as a whole, lets just give sellers defects for running away from these types of buyers! And lets make sure these great buyers can keep doing this bad behavior over and over again.

Great work eBay!

zakstreasuretrove · ‎01-22-2025

I have found that there are enough real threats to our daily lives that I cannot spare any brain resources worrying about what could happen. I know you don't know me, but this is coming from someone who defaults to the reaction you are having. It's an active struggle to fight against that inclination and to take a breath.

My advice is to follow through with the return process. If he leaves a negative or neutral feedback afterwards, then devote energy into dealing with it.

At times like this I try and think of the times when I made a great sale and everything worked out fine. Then I think about all the mediocre sales and everything worked out fine. Then I look at my metrics for the store and see that less than one percent of my total sales end up in returns. This one potential return will not break me!

eBay's problems persist, but so do we. You will win in the long run by keeping your business on the straight and narrow and shrugging off these types that love to nip at your heels. I hope today you can 'counterattack' with an awesome sale that goes smoothly and you can celebrate with a shot or a beer or a strong glass of ice water!

tiberius848 · ‎01-22-2025

Thanks for putting things in perspective for me. Yeah I guess I could spend all my energy worrying about what might happen before it does. Or deal with it when it does.

Thanks for the positive energy. I'll reward myself with a shot or beer in the next good sale :).

natoman777 · ‎01-22-2025

eBay won't kick people off for being negative feedback givers. We can block them once it all happens. I have negatives on my account every year now due to this. Some people are just mean and trolls. I no longer really sweat it, but I do have about 30 minutes of being upset for yet another stupid negative that is unfair and unwarranted

vintage-camerastuff · ‎01-22-2025

Ebay should change the rules that as soon as the shipping label has been printed and the tracking uploaded buyers should not be able to cancel orders. They could still return it after receiving it but would have to go through the process for the refund. That may help eliminate the cancellations right after the sale.

ebooksdiva · ‎01-22-2025

@vintage-camerastuff wrote:
Ebay should change the rules that as soon as the shipping label has been printed and the tracking uploaded buyers should not be able to cancel orders. They could still return it after receiving it but would have to go through the process for the refund. That may help eliminate the cancellations right after the sale.

Buyers can't cancel orders, they can request it. It is up to the seller to accept or deny the cancellation especially if you already shipped. But if the items hasn't left your hands why go through all the drama?
If you already printed a label, it can be easily voided/cancelled.
So you would want returns and no cancellation? Not me, I would rather cancel on request of the buyer instead of them opening a return for the wrong reason. Using Not as Described for the return getting defects on seller dashboard and metrics, no thanks.

house*of*paws · ‎01-22-2025

@vintage-camerastuff wrote:
Ebay should change the rules that as soon as the shipping label has been printed and the tracking uploaded buyers should not be able to cancel orders.

@vintage-camerastuff

From what I understand, eBay automatically declines a buyer’s cancellation request if the seller has purchased a shipping label.

Buyers can never cancel an order by themselves … just request a cancellation … so I don’t know what rules you’d like eBay to change.

redlinear · ‎01-22-2025

@house*of*paws wrote:

… so I don’t know what rules you’d like eBay to change.

I'll need something with at least 32 terabytes of storage to compile the entire list

tiberius848 · ‎01-22-2025

I agree eBay won't kick off buyers because of negative feedback but they should.

If a buyer leaves 50%, or 100% more negs then the average buyer (or whatever ratio eBay decides) they are clearly problem buyers. It would probably even save them money since sometimes ebay has to refund themselves and pay for it themselves.

They clearly have the technology to do something so simple.. like they have elaborate systems to track sellers late shipment rates & this new bad buyer experience rate. Why shouldn't there be a bad seller experience rate that can also get bad buyers banned?

funfactorychannel · ‎01-22-2025

Depending on how you answer your negative its an advertising spot for your store. How you respond is for your future customers not current neg giver.

kensgiftshop · ‎01-22-2025

@tiberius848 wrote:
I agree eBay won't kick off buyers because of negative feedback but they should.
If a buyer leaves 50%, or 100% more negs then the average buyer (or whatever ratio eBay decides) they are clearly problem buyers. It would probably even save them money since sometimes ebay has to refund themselves and pay for it themselves.

Maybe there's a reason they leave so many bad feedback, could be bad sellers?

Have a great day.

inhawaii · ‎01-22-2025

@house*of*paws wrote:

@vintage-camerastuff wrote:
Ebay should change the rules that as soon as the shipping label has been printed and the tracking uploaded buyers should not be able to cancel orders.
@vintage-camerastuff
From what I understand, eBay automatically declines a buyer’s cancellation request if the seller has purchased a shipping label.

Buyers can never cancel an order by themselves … just request a cancellation … so I don’t know what rules you’d like eBay to change.

I'm pretty sure i've received cancel requests AFTER printing the shipping label.

Highway Patrol - Junior Brown

stainlessenginecovers · ‎01-22-2025

@inhawaii wrote:
@house*of*paws wrote:

@vintage-camerastuff wrote:
Ebay should change the rules that as soon as the shipping label has been printed and the tracking uploaded buyers should not be able to cancel orders.
@vintage-camerastuff
From what I understand, eBay automatically declines a buyer’s cancellation request if the seller has purchased a shipping label.

Buyers can never cancel an order by themselves … just request a cancellation … so I don’t know what rules you’d like eBay to change.
I'm pretty sure i've received cancel requests AFTER printing the shipping label.

@inhawaii I think you can still get the request; but you can deny it. The New system is- a buyer 'cancels' the order before shipping label is created, sellers have no choice.

tobadger · ‎01-22-2025

You've been on eBay for almost 10 years. You have 1 feedback as a buyer and never posted a return feedback. Why are you even wasting your time here as a seller?