eBay

farmalljr · ‎01-11-2024

I will relay MY experince with INR cases, how they currently are working.

I bought an item. The receive by date on purchase day was 1-2 to 1-9. It was bought in the tail end of DECEMBER.

Ok, I wait and wait for it to ship. Never is marked shipped by 1-6, so I click the button to see if I can even open a case. Nope. Can't open a case until 1-9, because that is the FINAL arrival date. Ok, that's fine. 1-8 comes, seller marks it as "shipped" but provides no tracking number.

1-9 comes and goes, no package, no tracking (and nope, can't open a case on 1-9 either). I give the seller a few extra days. It's 1-11 and the package STILL has not been delivered, even though the seller marked it as USPS Priority (without a tracking number).

Ok, so I file an INR case TODAY 1-11. Ebay says, you can ask us to step in AFTER 1-18.

Yes, the INR cases have changed. Yes, eBay is completely handling them by bots. No, eBay is not really 100% in favor of buyers. Why should I have to wait more than 24hours in a case with NO tracking number and the seller, even if they would have shipped it, shipped it outside their own handling time (which was one day).

Ok, so if this is how eBay "looks out for buyers", it's no wonder buyers are leaving. You have a seller who is doing a REALLY poor job of handling business. They did not upload tracking, only marked it as shipped. Then eBay in all it's wisdom thinks a buyer needs to wait another week, after the final arrival day comes and goes, before they will step in and force a refund. I've already waited two weeks for the item. Now I have to wait over a week more to get my money BACK?

This is not the first or only putz who either doesn't ship timely or describes their items falsely. Buyers get upset about stuff like this, especially when it's time to refund and eBay wants to play games. No tracking and past the date of arrival should mean an automatic refund immediately. It's the sellers responsibility to upload tracking timely, not just mark it shipped with no tracking included. Are the few cents in interest that eBay makes more important than losing buyers? Apparently eBay thinks so.

This platform is quickly morphing to the platform of the lowest common denominator. You have sellers upsetting buyers, and eBay dragging their feet to make it right.

stainlessenginecovers · ‎01-11-2024

@farmalljr wrote:
Yes, your listings do show 5 days handling. Both on the listing page in the shipping area, as well as in the shipping/returns tab of the description. This seller did NOT have 5 days handling.

I have run into eBay's estimate date issues as a buyer more than once. eBay automatically will extend the receive by date, if you ship in time and you provide tracking. I don't really have a problem with it, the seller can't control the weather or the shipper. My whole issue was the seller did not ship in their window, the item is now 2 days past the latest arrival date, no tracking is provided, and eBay wants to extend the wait another week? How many buyers run into this? Probably lots.

To be protected as a seller, you need to provide tracking. If not, you lose the case, period. Buyers should not have to wait another week for a refund when the seller is not doing things right and has lost their protections. No matter what, they seller is going to have the money pulled from their account. As a matter of fact, the minute the case was filed, the seller's funds were on hold. So eBay is sitting on it for a week. What for? It's an unwinnable case for the seller. AND I know the seller didn't ship it, So who is benefitting from this extended wait?

Everything you stated is true; and this particular seller should NOT be 'given' more time, at the expense of you (or any buyer) if tracking does NOT show they 'shipped' on time.

I, again, have NO idea why the protection of this seller...but; hang in there- maybe it's still on the way??

farmalljr · ‎01-11-2024

It would be nice if it was, but I've been here a long time. Not the first time I have seen this same thing happen before. I would be surprised if it was shipped.

Many sellers in this thread jumped in to pile on. It's funny too, because every one who piled on, exposed themselves. They are the same people that point at eBay and buyers and say "it's ALL their fault!". Then cry because sales "are in the tank" and eBay is only out to screw over sellers! The "you should not have left neg feedback " comment was hilarious too. Yes, feedback is for relating your experince with a seller. It does not count against a seller's metrics. But if a seller does a bad job, you should say nothing and let the next buyer figure it out. Lol.

I knew from the onset I was right, the seller screwed up, and the usual suspects would jump in here to stir the pot. I had another seller tell me recently, that is NOT how INR's work. Well, it is. I was open with my experince on this one transaction. And this one topped the cake because it was shipped very late and had ZERO tracking.

gurlcat · ‎01-11-2024

I think you and I were both posting simultaneously earlier so you might not have seen my question -did you write to the seller at any point?

yuzuha · ‎01-11-2024

@farmalljr wrote:
Seller fails to provide a tracking number for the said priority shipping. Seller REALLY screwed up this sale.

How? There is NO rule on eBay that sellers must provide a tracking number for their shipments. All that matters is whether or not the item arrives by the last EDD.

farmalljr · ‎01-11-2024

@yuzuha wrote:
@farmalljr wrote:
Seller fails to provide a tracking number for the said priority shipping. Seller REALLY screwed up this sale.
How? There is NO rule on eBay that sellers must provide a tracking number for their shipments. All that matters is whether or not the item arrives by the last EDD.

If a seller wants any delivery protection, tracking is required. That's not a new thing at all. Not only that, you are not giving the buyer ANY way to track their shipment. You don't think buyers have every right to the tracked shipping they paid for?!

Sellers come here everyday whining about eBay "stealing" their money. Yet a simple rule of tracked shipping eludes sellers here who are supposed to be experienced?! Mkay....

farmalljr · ‎01-11-2024

@gurlcat wrote:
I think you and I were both posting simultaneously earlier so you might not have seen my question -did you write to the seller at any point?

No, it's not the buyers job to pester the seller to do their job. There isn't a seller here who doesn't scream bloody murder if a buyer asks them when they are going to ship. I don't ask sellers about it either. It's not my job to babysit them. My job is done when I paid. Its all on the seller after that.

If there was a problem or issue with getting it shipped, it's on the seller to communicate that to the buyer. Had they done that, I would be understanding. Stuff happens. I'm not understanding when you can't be bothered to communicate with me.

dbfolks166mt · ‎01-11-2024

I won't disagree that the seller made a few errors. As others noted the seller did ship the item within their handling timeframe. Sellers who fail to provide tracking information do so at their own risk. I would have to wonder if the seller actually sent the item priority mail.

As for the extensions I am not sure where your seller is located or what you bought but eBay often makes delivery timeline adjustments due to weather related events. You are in Angola, Indiana and I believe in the path of the storm that is supposed to hit the mid-west over the next couple of days. While eBay does provide some seller protection I am not sure how they apply the algorithm but according to the following the seller would not be in compliance with the conditions anyway.

I have no idea why eBay extended the normal 4 day time period before you can request eBay to step in but it is something you can ask eBay support but I would suggest going through the facebook connection.

https://community.ebay.com/t5/Announcements/Seller-Protections-for-shipping-delays-due-to-winter-sto...

farmalljr · ‎01-11-2024

@dbfolks166mt wrote:
I won't disagree that the seller made a few errors. As others noted the seller did ship the item within their handling timeframe. Sellers who fail to provide tracking information do so at their own risk. I would have to wonder if the seller actually sent the item priority mail.
As for the extensions I am not sure where your seller is located or what you bought but eBay often makes delivery timeline adjustments due to weather related events. You are in Angola, Indiana and I believe in the path of the storm that is supposed to hit the mid-west over the next couple of days. While eBay does provide some seller protection I am not sure how they apply the algorithm but according to the following the seller would not be in compliance with the conditions anyway.
I have no idea why eBay extended the normal 4 day time period before you can request eBay to step in but it is something you can ask eBay support but I would suggest going through the facebook connection.

https://community.ebay.com/t5/Announcements/Seller-Protections-for-shipping-delays-due-to-winter-sto...

"Other sellers" are full of it and lying. The item did NOT have 5 days handling. They are assuming that because of ONE listing for a game system had 5 days handling. The terrarium he sold a few days before, DID NOT have 5 days handling. Neither did the item I bought.

When I used to sell more heavily, most of my items had 1 day handling and a few had THREE days handling because it was UPS shipment. Other here assuming because one item has 5 day handling, all the sellers items were 5 days. These "assumers" must be ignorant to the fact you can set your handling on each listing however YOU want to set it.

Being two states away, and if it was actually shipped Priority, it would have been here already. It's been four days. Ship notification was provided early on the 8th. If they did not ship priority, I don't know what to tell them. They had it set as priority flat rate bubble mailer. If they used another service, that was stupid of them. You can't use ground when you set the listing to priority. Not and not expect trouble.

Without tracking, of any kind, there should be no extensions at all. The seller has no protections. As far as eBay is concerned, the seller never shipped it. And honestly. they likely never did. If they had they would have bought the label through eBay or uploaded tracking.

kabilab · ‎01-11-2024

farm opines--AND I know the seller didn't ship it.........

farm comments--I would be surprised if it was shipped.

Finally farm states--And this one topped the cake because it was shipped very late............

Do you know it was not shopper? Would you be surprised if it were shipped? Are you conceding it was shipped, but late?

gurlcat · ‎01-11-2024

@farmalljr wrote:
@gurlcat wrote:
I think you and I were both posting simultaneously earlier so you might not have seen my question -did you write to the seller at any point?
No, it's not the buyers job to pester the seller to do their job. There isn't a seller here who doesn't scream bloody murder if a buyer asks them when they are going to ship. I don't ask sellers about it either. It's not my job to babysit them. My job is done when I paid. Its all on the seller after that.

If there was a problem or issue with getting it shipped, it's on the seller to communicate that to the buyer. Had they done that, I would be understanding. Stuff happens. I'm not understanding when you can't be bothered to communicate with me.

I was hoping I'd be totally wrong about this.

But the reason I asked was I don't have patience for slow shippers either. -Remember, I was the one who sort-of agreed with you in your 1-day handling thing on the other post (except I don't think it's the be-all-end-all for what makes a seller good or bad, nor should eBAy mandate it for all sellers). But when a seller just sits on my money day after day, even though I KNOW it's their job to contact me if there's a problem or whatever, I'm not going to hold back from confronting them; I don't care if they scream bloody murder. Maybe it's not my "job" to light a little fire under their butt, but it's my RIGHT to, and if I really do want to see my item sooner than it appears to be taking, I'm not going to just rely on eBay to light that fire for me.

But considering handling times are NOT always shown, and I have no idea what the seller may be going through, I don't jump in all bitter, I give them grace by playing dumb, "Hi, could I have the tracking number for this item? I'm not sure if something's wrong with the website but the tracking isn't showing on my purchases page." -Kills 2 birds with 1 stone: if they haven't shipped yet, they need to immediately, and they better give the tracking number because I do expect one.

sapphire_studio · ‎01-11-2024

Hahahaha you didnt even send them a message??

You seem to know a lot of opening cases.

Be careful if you open too many ebay will stop letting you open them and you will lose your buyer protections.

You have jumped to some conclusions that may not be true. The deadline to get your package is not even here yet. Your entitlement to having tracking is simply ignorance.

No one here is agreeing with you because we know the rules here. You seem to have made your own.

I still am just laughing you never even sent the seller a message (but yet you are spending forever on this forum obessing over this).

gurlcat · ‎01-11-2024

I really don't understand your logic here
"The seller is a very small seller, and has not sold much over the past year. So 99 chances out of 100 they use eBay labels. "
If they did use an eBay label, then your tracking would have showed automatically.
And if anything, it's small sellers who take their packages to the post office to buy labels. -eBay labels require a decent scale and a printer, so someone would be less likely to purchase those if they only do occasional sales.
And if he DID ship from the post office on January 8th, it's still pretty likely on it's way to you, so I don't know why you are so certain his marking "shipped" was a LIE.
Here's a question. -If it does arrive to you by the 18th, are you going to ask eBay to step in?

dbfolks166mt · ‎01-11-2024

"Other sellers" are full of it and lying. The item did NOT have 5 days handling. They are assuming that because of ONE listing for a game system had 5 days handling. The terrarium he sold a few days before, DID NOT have 5 days handling. Neither did the item I bought.

I never head down the road of calling responders on this forum liars they are providing a response based on the information you provided. Not really sure what you bought or where your seller is located so assumptions were made.

When I used to sell more heavily, most of my items had 1 day handling and a few had THREE days handling because it was UPS shipment. Other here assuming because one item has 5 day handling, all the sellers items were 5 days. These "assumers" must be ignorant to the fact you can set your handling on each listing however YOU want to set it.

Most experienced sellers on this forum are fully aware of that.

Being two states away, and if it was actually shipped Priority, it would have been here already. It's been four days. Ship notification was provided early on the 8th. If they did not ship priority, I don't know what to tell them. They had it set as priority flat rate bubble mailer. If they used another service, that was stupid of them. You can't use ground when you set the listing to priority. Not and not expect trouble.

If it was shipped priority the under normal conditions I would agree that it should have arrived but this is a bit out of the sellers control and USPS has some issues these days. Also 100% agree that if the seller specified priority and you paid for priority and the seller shipped using a different class of postage that is an issue.

Without tracking, of any kind, there should be no extensions at all. The seller has no protections. As far as eBay is concerned, the seller never shipped it. And honestly. they likely never did. If they had they would have bought the label through eBay or uploaded tracking.

Agree that this is the biggest blunder the seller made. There are a LOT of seller that do not purchase their labels through eBay, I am one of those, but most upload the tracking information into the order. What eBay knows is the seller marked the item as shipped but failed to upload the tracking information. The item in fact may be in transit but without the tracking there is no way to prove that and apparently the seller has not responded to either INR or any messages you may have sent them.

yuzuha · ‎01-11-2024

@farmalljr wrote:

If a seller wants any delivery protection, tracking is required. That's not a new thing at all. Not only that, you are not giving the buyer ANY way to track their shipment. You don't think buyers have every right to the tracked shipping they paid for?!

No, I don't think a buyer is entitled to tracked shipping. I purchase from Japan all the time. Many of the things I buy are shipped without tracking and yet every single one has arrived within the estimated delivery timeframe, which is the only part I care about.

farmalljr · ‎01-11-2024

@gurlcat wrote:
@farmalljr wrote:
@gurlcat wrote:
I think you and I were both posting simultaneously earlier so you might not have seen my question -did you write to the seller at any point?
No, it's not the buyers job to pester the seller to do their job. There isn't a seller here who doesn't scream bloody murder if a buyer asks them when they are going to ship. I don't ask sellers about it either. It's not my job to babysit them. My job is done when I paid. Its all on the seller after that.

If there was a problem or issue with getting it shipped, it's on the seller to communicate that to the buyer. Had they done that, I would be understanding. Stuff happens. I'm not understanding when you can't be bothered to communicate with me.

I was hoping I'd be totally wrong about this.

But the reason I asked was I don't have patience for slow shippers either. -Remember, I was the one who sort-of agreed with you in your 1-day handling thing on the other post (except I don't think it's the be-all-end-all for what makes a seller good or bad, nor should eBAy mandate it for all sellers). But when a seller just sits on my money day after day, even though I KNOW it's their job to contact me if there's a problem or whatever, I'm not going to hold back from confronting them; I don't care if they scream bloody murder. Maybe it's not my "job" to light a little fire under their butt, but it's my RIGHT to, and if I really do want to see my item sooner than it appears to be taking, I'm not going to just rely on eBay to light that fire for me.

But considering handling times are NOT always shown, and I have no idea what the seller may be going through, I don't jump in all bitter, I give them grace by playing dumb, "Hi, could I have the tracking number for this item? I'm not sure if something's wrong with the website but the tracking isn't showing on my purchases page." -Kills 2 birds with 1 stone: if they haven't shipped yet, they need to immediately, and they better give the tracking number because I do expect one.

Lol I get how you feel about it. I don't feel like being the guy jumping down on someone. Believe it or not, more sellers get ugly when you ask them something like that. You read the boards? Sellers will toss you on their block list for asking something less offending then what's my tracking number.

Honestly, it's not my job to bug them, and I don't really want to. I know I have protections, so I'm not sweating over it. And besides, I only leave feedback in one of two cases. 1 You did something over the top awesome. You get glowing positive feedback. 2 You do something stupid or over the top dumb. Enjoy the neg. Normally I do not leave feedback, unless a seller has pretty low feedback. You get to 100 or better, I don't feel the need anymore.

The seller has their own job to do. If they don't, well it's on them. They reap what they sow. Seller here can whine about the seller getting a neg, but if they had done their job, this thread would not exist. Seller getting all offended over it, just tells everyone you are a seller like that. If you screw up as a seller and make no effort to make it right with a buyer after you had their money for 2 weeks, you are doing it wrong.