Proper Procedure For Handling INR That Shows Delivery

[fm2000]

I have heard people say eBay will refund the seller for any item not received claim if the tracking shows  the item was delivered, it was shipped on time and it went to the buyer's address on file. I have a buyer who says they never received their item after it showed it was delivered 2 weeks previous. I have no reason to believe that the buyer is not being 100% honest, they even left me a positive despite the item not being delivered.

I have not had this happen to me in many years, but it just recently happened and I am not sure what to do.

Will eBay reimburse me if I refund, or reimburse the buyer directly since the tracking shows delivery? If so, what is the proper procedure to handle this? Should I have them open an INR case? If I input the tracking that shows delivery, will they get their money back and I get to keep my money? Will I get a defect hit if they open an INR even though it shows it was delivered and I did everything I was supposed to do?

[robbie31415]

If it's an INR on eBay then eBay doesn't refund if there is delivered tracking.

If it's an INR chargeback and you meet the criteria for chargeback protection by means of successful delivery. Then eBay will fight it on your behalf and will pay out of their pocket if they lose.

If you voluntarily refund you won't be refunded as you made a choice to give up your funds.

You just tell them to open an INR on eBay and then you click the button 'update tracking details' the tracking number will be prefilled. Then eBay will eventually close in your favor. No refund.

[az93]

It's happened to me as a buyer. Once a neighbor brought over package that had been misdelivered. And with our po box we occassionally get somebody else's mail. I just walk over and remail it with a note of wrong box number. All human errors. Ebay has always believed me, i think they are the ones who pay me. I think your buyer should report the item as not received, because that's the truth.